Deluxe Garden Suite Resort Sanya Reviews
Deluxe Garden Suite Resort Sanya
Building 1#, Building 2# of China Railway Property Plaza, 165 Yingbin Road, Jiyang District, Sanya, Hainan, 572000, ChinaView Hotel Details
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1 night
Deluxe Garden Suite Resort Sanya Guest Reviews
4.4/5
1788 review
Verified reviewsLocation4.4
Amenities4.4
Service4.5
Cleanliness4.4
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All reviews(1788)
Positive reviews(1625)
Reviews with photos/video(342)
Friendly front desk staff(242)
Large rooms(87)
Located downtown(48)
Great swimming pool(43)
Delicious breakfast(35)
Perfect for business trips(34)
Has an infinity pool(21)
Loved the night views(12)
Negative reviews(160)
SSam
Selected Suite (Double Bed)
Stayed in Jul 2024
Solo travelers
1 review
Outstanding
Posted on Jul 23, 2024
Wonderful hotel staff. Very friendly and brilliant English speaking from receptionists. Impressive service. Room upgrade was great. Nice comfortable bed and beautiful balcony view. Thank you.
Response from Property: Wonderful guest you too. Our English speaking isn't very good, but thanks for your kindness and considerate. It can inspire us to keep doing things very well. thank you again. Have a nice trip.
Glory Alex
Comfy Family Room
Stayed in Jan 2022
Solo travelers
5 review
Outstanding
Posted on Feb 12, 2022
Clean pool , and the room was big and clean … definitely recommend..and they gave amazing customer service
Response from Property: Dear guests, hello! Thank you very much for your support and trust. We will continue to adhere to the service concept of doing things attentively and serving carefully, so that you can feel the warmth of home. I look forward to seeing you again to review our progress. I wish you a happy day!
nols99
Elegant Queen Room
Stayed in Jan 2022
Couples
33 review
Posted on Jan 27, 2022
Terrible hotel. The pool is closed from 11.30 to 4.30. We booked a mountain view room yet the only view we had was of a construction site. The door to the balcony wouldnt close so our room was full of mosquitos. We asked them three times to fix. They said they would but didnt. The sockets were falling out of the wall. First time we tried to get them to fix or change the room the answer was "all rooms are the same". Never apologized or tried to really help us. The lights on the door to ask for the room cleaning service dont work
Response from Property: Thank you for sharing such a detailed review. I'm sorry that this stay didn't fully meet your expectations. Every valuable suggestion you mentioned will be shared with the hotel management, so as to find out the shortcomings from the subtleties and improve the service, facilities, environment and sanitation. We always strive to create a perfect stay experience for our guests. We believe that you will have a brand new experience when you stay next time. We sincerely invite you to come again.
ANTHONY JEREMY
Elegant Queen Room
Stayed in Mar 2022
Family
1 review
Posted on Apr 8, 2022
A few unpleasant experiences that made me decide to ask for a refund for the last few days and take my business elsewhere.
A few staff members seemed to have forgotten that you treat guests with respect and not like they are only giving you trouble. I informed the staff manager who dealt with the situation adequately. Hope there will be some reorganisations in the near future.
Response from Property: Dear customers! I'm sorry I couldn't give you a perfect holiday. Thank you very much for your valuable advice. Your comments and suggestions will help us to continuously improve our service level and facilities, and make our service increasingly perfect. Welcome to visit us again.
Ebz
Stayed in Jan 2022
Travel with friends
7 review
Very Good
Posted on Mar 3, 2022
Room is very big and clean. Balcony is nice too. Customer service is very good.
Response from Property: Dear guests, How do you do? The best advertisement is the recommendation of the guests by word of mouth. We are very honored that our service can be recognized by you. Looking forward to your next stay!
Tigertang
Elegant Suite
Stayed in Dec 2024
Business travelers
20 review
Outstanding
Posted on Dec 14, 2024
The room was very nice. I got a free upgrade. Thanks to Ronaldinho at the front desk for the reception. There were a lot of food around.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you very much for your support and trust in us. We will continue to uphold the service concept of doing things with heart and serving attentively, so that you can feel the warmth of home while staying at Sanya Jinmao Suites Resort Hotel. We look forward to your coming again to review our progress, and wish you a happy day!
Guest User
Selected Suite (2 beds)
Stayed in Dec 2024
Business travelers
2 review
Outstanding
Posted on Dec 3, 2024
The room was quiet, clean and tidy. The hotel's service is good. There are pharmacies and supermarkets, which are convenient for shopping.
Original TextTranslated by Google
Response from Property: Distinguished guest, we are honored that you have given us such high praise. I feel that you recognize the room service and hygiene. The hotel is committed to creating a comfortable feeling at home for guests. We are very happy that our "family" has received your praise and can provide you with We are deeply honored to have a satisfactory stay experience! Sanya Jinmao Garden Suites Resort Hotel looks forward to your next visit!
Вера Стрельникова
Selected Suite (Double Bed)
Stayed in Nov 2024
Family
1 review
Outstanding
Posted on Dec 9, 2024
Very good hotel, located in the business center of the city. Suite - two large rooms and a balcony with a panorama of the skyscrapers of Sanya. Very beautiful, clean, excellent service and affordable price. I would like to note the work of the reception, thank you for the attention and friendliness of the girls. My son and I came for a beach holiday. But, several hotels located closer to the coast do not stand any comparison with this one! The price/quality ratio is at the highest level! We will definitely come back again)
Original TextTranslated by Google
Response from Property: 尊敬的賓客，很榮幸您給予我們高度評價，正如您所説，我們酒店位於三亞迎賓路CBD核心區，商業購物及娛樂為一體的綜合性商圈，出行便利。無論是商務出差還是旅行都是非常方便的，再次感謝您入住三亞金貿花園套房度假酒店，期待您的下次光臨！
Guest User
Selected Suite (Double Bed)
Stayed in Nov 2024
Business travelers
4 review
Outstanding
Posted on Nov 30, 2024
The room is very big. The upgraded room arranged by the deputy manager is very comfortable. There is a supermarket and a pharmacy downstairs. It is very convenient for eating, drinking and having fun. It is well-equipped and very nice.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for staying in the hotel and sharing. I am very happy that every aspect of the hotel has been recognized by you. This is what our service providers have always pursued. This will also become the driving force for us to continue to work hard and make progress. The hotel is located in Sanya The CBD in the city center has a superior geographical location and convenient transportation and life. It is a great honor for the hotel to be recognized and recommended by you. Sanya Jinmao Garden Suites Resort Hotel looks forward to serving you next time!
Guest User
Selected Suite (2 beds)
Stayed in Nov 2024
Business travelers
1 review
Outstanding
Posted on Nov 28, 2024
The room is very comfortable. The room arranged by the deputy manager of the hotel has been upgraded. It is very spacious and well-equipped. There are supermarkets and pharmacies in the hotel. It is very good. It is also very close to shopping places. It is convenient to eat and drink.
Original TextTranslated by Google
Response from Property: Dear guest, we are honored that you have spoken highly of us. As you said, our hotel is located in the core area of CBD, Yingbin Road, Sanya, a comprehensive business district integrating business, shopping and entertainment, making travel convenient. It is very convenient whether you are on a business trip or traveling. Thank you again for staying at Sanya Jinmao Garden Suites Resort Hotel, and we look forward to your next visit!
Guest User
Selected Suite (2 beds)
Stayed in Nov 2024
Business travelers
1 review
Outstanding
Posted on Nov 23, 2024
The room is very big,
You can go on a one-day trip on a luxury yacht
:My stay was great. Thank you very much to Ms. Zoey at the front desk for her reception.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you very much for your support and trust in us. We will continue to uphold the service concept of doing things with heart and serving attentively, so that you can feel the warmth of home while staying at Sanya Jinmao Suites Resort Hotel. We look forward to your coming again to review our progress, and wish you a happy day!
Guest User
Selected Suite (Double Bed)
Stayed in Nov 2024
Business travelers
1 review
Outstanding
Posted on Nov 25, 2024
The room arrangement is good, the hotel service is very good, the room arranged by the deputy manager is very satisfactory, the surrounding area is convenient for eating and drinking, there are supermarkets and pharmacies
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you very much for your support and trust in us. We will continue to uphold the service concept of doing things with heart and serving attentively, so that you can feel the warmth of home while staying at Sanya Jinmao Suites Resort Hotel. We look forward to your coming again to review our progress, and wish you a happy day!
Guest User
Selected Suite (2 beds)
Stayed in Nov 2024
Business travelers
1 review
Outstanding
Posted on Nov 22, 2024
The room is well-equipped and the hotel service is good. I am very satisfied with the room arranged by Xiao Fu.
Original TextTranslated by Google
Response from Property: Dear guest, we are honored that you have spoken highly of us. As you said, our hotel is located in the core area of CBD, Yingbin Road, Sanya, a comprehensive business district integrating business, shopping and entertainment, making travel convenient. It is very convenient whether you are on a business trip or traveling. Thank you again for staying at Sanya Jinmao Garden Suites Resort Hotel, and we look forward to your next visit!
Guest User
Selected Suite (Double Bed)
Stayed in Nov 2024
Business travelers
1 review
Outstanding
Posted on Nov 22, 2024
I am very satisfied with the room arrangement. I will come again next time. The room is well equipped and clean. I am very satisfied with the room arranged by the deputy manager, including the hotel supermarket, swimming pool, and pharmacy. The garden is very good
Original TextTranslated by Google
Response from Property: Dear guest, thank you for sharing your stay experience with us despite your busy schedule. We strive to make every customer who comes to the store feel family-like care and attentive service, so that you can feel at home. Thank you again for choosing to stay at our hotel. Sanya Jinmao Garden Suites Resort Hotel sincerely looks forward to your visit again!
Guest User
Selected Suite (Double Bed)
Stayed in Nov 2024
Solo travelers
2 review
Outstanding
Posted on Nov 11, 2024
I booked this hotel on a whim. The price was so cheap online and it's the peak season now. I thought it would be a big disappointment. But it was surprisingly good. The lobby is big and there's a place to drink tea. It was too late when we arrived so we didn't take pictures of the room. The location is excellent. Zoey, the front desk lady, recommended many places to visit to me. The night market, the mall, Tianyuecheng, the duty-free shop, and the shuttle bus is also available... They are basically all very close. It's a pity that I only stayed for one night and didn't have much fun. Next time I will definitely recommend it to my friends to come with me. I have to give it a good review.
Original TextTranslated by Google
Response from Property: 尊敬的賓客您好！感謝您此次入住三亞金貿花園套房度假酒店，酒店位於三亞城市形象主幹道迎賓大道的核心位置，鬧中取靜，交通便利。距高鐵站僅10分鐘車程，距大東海15分鐘車程，距鳳凰機場25分鐘車程。時尚獨特的設計風格、便捷的地理位置在繁華的CBD中形成了一道亮麗的風景線。頂層無邊際泳池、薈萃西餐廳、敍吧、多功能會議中心等，為您營造一個休閑、舒適的度假環境。我們會不斷地努力，為每一位到來的賓客提供更優質的服務。期待您的下次入住，祝您及家人生活愉快！