Mangrove Tree Resort World Sanya Bay (Palm Kingdom Hotel) Guest Reviews
4.6/5
Very Good
3997 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.6
Service4.7
Cleanliness4.6
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All reviews(3997)
Positive reviews(3897)
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Perfect for kids(1036)
Easy to get around(573)
Friendly front desk staff(566)
Close to airport(121)
Has facilities for children(111)
Family activities available(66)
Great swimming pool(37)
Negative reviews(100)
Telmen
Palm Fairy Little Princess Standard Room
Stayed in Dec 2024
Family
7 review
2.0/5
Posted on Jan 13, 2025
very old and dirty, swimming pool closed, need renovation, water is cold and not clean, breakfast is average, water park is mostly some part not working.
Response from Property: Dear guest, hello! Thank you for choosing the Mangrove Hotel! The hotel attaches great importance to cleanliness and the hygiene of the garden area, and the relevant departments of the hotel will strengthen the training of hotel employees. Looking forward to your and your family's visit again, let us provide you with a wonderful vacation environment.
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Guest User
Princess Suite - 3-Bedroom
Stayed in Jan 2025
Family
11 review
5.0/5
Outstanding
Posted on Jan 10, 2025
Street food and amazong water park is nice and softly
Response from Property: Dear guest, hello! Thank you for your trust in mangrove forests! Thank you even more for your generous praise and strong recommendation! Love is so hard to leave in the mangrove forest. The mangrove forest is your most beautiful and warm home in Sanya. Remember to come back often when you have time!
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zula
Princess Suite - 3-Bedroom
Stayed in Jan 2025
Family
2 review
3.7/5
Posted on Jan 23, 2025
Hotel location and nice but everything was very old also the kids park, the room service was okay but no cleaning the floors for days! Breakfast was nice.
There was a 1 kind stuff Yihe who helped us a lot.
Response from Property: Dear guest, hello! Thank you very much for your stay and sharing. We are sorry for the inconvenience caused to you. We hope that you will have the opportunity to try our different styles of Mangrove Rooms, which will definitely give you a different stay experience! Mangrove Hotel looks forward to your visit again and wishes you a happy life!
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Guest User
Alazy Racing Driver Three-Bedroom Suite
Stayed in Jan 2025
Family
2 review
3.5/5
Posted on Feb 17, 2025
My sons who shared the room had rashes (bed bug bites) on the first night we stayed in the hotel. We reported it immediately so reception has changed the rooms for us. But the next day there was no new rashes but the ones that was already there have inflamed and we had to go to the hospital. I explained to the reception that we were going to hospital and we were going bill the hotel for hospital bill but manager refused to accommodate explaining that bed bugs can be found in grass and the next person who checked in didnot complain. This is when i was furious, not only they didnt do proper inspection to the room but also put the next guest in, when we clearly raised our concern regarding bed bug possibility.
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Response from Property: 請接受來自紅樹林酒店最誠摯的問候,我們對您在店期間遇到的情況深表抱歉。關於您提 及的問題酒店非常重視,我們已向相關部門反饋您的點評,並跟進調查協調,找出不足 之處作出完善。誠邀您再次光臨!
Battulga G
Panda Suite - 3-Bedroom
Stayed in Jan 2025
Family
6 review
2.2/5
Posted on Jan 22, 2025
I think it is good 3 star hotel. How does ut become 5 start, i don’t know
Response from Property: Hello dear guests! Thank you for taking the time to give us your feedback. We are deeply sorry for your unpleasant experience during your stay in the store. We will actively make rectifications and improve service standards. We hope that we will have the honor to provide you with our most dedicated service again in the near future. Serve. Thank you again for choosing to stay at our hotel, and we sincerely look forward to your visit again!
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Guest User
Palm Fairy Little Princess Standard Room
Stayed in Jan 2025
Family
2 review
2.0/5
Posted on Jan 24, 2025
The staff didn't help with freezing the baby food.
Response from Property: 尊敬的賓客您好!感謝您抽空與我們反饋您的意見,對您在店期間的不愉快體驗我們深表遺憾,,我們將積極整改,提高服務標準.希望我們能有榮幸在不久的將來再次為您提供我們最竭誠的服務。再次感謝你選擇入住我們酒店,我們衷心期待您的再次光臨!
SC
Palm Fairy Little Princess 2-Bedroom Suite
Stayed in Feb 2025
Family
12 review
4.0/5
Very Good
Posted on Feb 18, 2025
very good service
Response from Property: 尊敬的賓客:您好!感謝您選擇紅樹林酒店!您的一句“服務一級棒”就如冬日裏的一股暖流,温暖了我們的心,感謝您的鼓勵,我們一定會做到更好爭取您下次完美的五分!祝:安好!
MRAZ
Little Painter Panda Warrior 2-Bedroom Suite
Stayed in Aug 2022
Family
13 review
4.7/5
Amazing
Posted on Aug 11, 2022
Due to Covid-19 outbreak in Sanya I extended my stay here. In this difficult situation how different people in this resort is helping me I have no words to say thanks to them. The duty manager “Amber”, the restaurant manager “ Jimmy”, front desk manager from Kapok Tower “Jack” and the front desk manager of our Building “Liu Fengjiao” are continuously assisting me in all matters. Don’t know how long I have to stay more here but I’m very satisfied with their attitude andI highly appreciate their efforts and hard work in making our life easier here.
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6/15
Response from Property: Dear guests, hello! Thank you for taking the time to give us your feedback. We are honored to receive your affirmation, and thank you for your recognition of Sanya Bay Mangrove Resort World. We will continue to do better. Our hotel is committed to building a leisure and holiday center, so that the hotel guests can get a full relaxation, the hotel not only has various characteristic rooms and restaurants of various flavors, but also has Amazon jungle water park, children's adventure kingdom, A series of resort worlds integrating entertainment and shopping, such as cinemas, film studios, and international luxury shopping malls. I hope that the trip to the mangroves in Sanya Bay can give you and your family a good memory. Thank you again for choosing to stay in our hotel. We sincerely look forward to your visit again!
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Kosh
Little Painter Panda Warrior Standard Room
Stayed in Aug 2022
Family
11 review
3.5/5
Posted on Aug 7, 2022
Really big hotel but old . Friendly staff let us stay in bigger room . Breakfast is average Chinese breakfast. We are here during lockdown… everything is closed 🫠🫠🫠
Response from Property: 尊敬的賓客您好!感謝您抽空與我們反饋您的意見,對您在店期間的不愉快體驗我們深表遺憾,,我們將積極整改,提高服務標準.希望我們能有榮幸在不久的將來再次為您提供我們最竭誠的服務。再次感謝你選擇入住我們酒店,我們衷心期待您的再次光臨!
Traveling Trent
Palm Fairy Little Princess 2-Bedroom Suite
Stayed in Jul 2022
Family
22 review
3.7/5
Posted on Jul 18, 2022
Lovely big rooms with large balconies. Plenty of restaurants and shops to choose from. Free access to the water park and adventure playland great for kids! A shame the grounds are a little run down and still not back to 100% operational.
Response from Property: Hello dear guests! Thank you for taking the time to give us your feedback, and we deeply regret your unpleasant experience during your stay in the store. We will actively rectify and improve service standards. I hope we can have the honor to provide you with our most dedicated service again in the near future. Serve. Thank you again for choosing to stay in our hotel, we sincerely look forward to seeing you again!
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Guest User
Alazy Racing Driver Standard Room
Stayed in Feb 2025
Travel with friends
1 review
5.0/5
Outstanding
Posted on Feb 24, 2025
Mangrove Palm Kingdom Hotel is a resort with everything you need for eating, drinking and having fun. There is a shopping mall downstairs, so it is convenient for shopping. The housekeeper Anne is very enthusiastic and helps solve problems. The room is clean and tidy. I will come again if I have the chance. I like this place very much. I am an old fan.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for your trust in Mangrove! Thank you for your generous praise and strong recommendation! It is really hard to leave Mangrove. Mangrove is your most beautiful and warmest home in Sanya. Remember to come back often when you have time!
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Guest User
Alazy Racing Driver Standard Room
Stayed in Feb 2025
Family
1 review
5.0/5
Outstanding
Posted on Feb 23, 2025
The service at the Sanya Bay Mangrove Palm Kingdom Hotel is thoughtful, cost-effective, and convenient for transportation. The hotel housekeeper Anne provided very good service, helping with Ctrip order issues, arranging check-in, and the WeChat service was very thoughtful. Overall, I was satisfied and highly recommended for taking me out.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for your trust in Mangrove! Thank you for your generous praise and strong recommendation! It is really hard to leave Mangrove. Mangrove is your most beautiful and warmest home in Sanya. Remember to come back often when you have time!
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super yue
Little Painter Panda Warrior Standard Room
Stayed in Feb 2025
Family
2 review
1.2/5
Posted on Feb 19, 2025
The airport bus took us to the Royal Palm. We searched and searched but no one showed us the way. We finally found the Royal Palm. We stayed in a two-bedroom, one-living room suite on the 23rd floor. We saw mosquito coils as soon as we entered the door. We randomly put two mosquito coils on. The bathroom floor was full of dirty water stains, and the sofa and coffee table were covered with dust. When we woke up at night, we found at least 5 mosquito bites on our family of three. Mosquitoes were buzzing when we slept. The girl was bitten on the face twice. It was terrible.
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Original TextTranslated by Google
Response from Property: Please accept the most sincere greetings from Mangrove Hotel. We are deeply sorry for the situation you encountered during your stay. The hotel attaches great importance to the problem you mentioned. We have fed back your comments to the relevant departments and followed up with investigation and coordination to find out the shortcomings and make improvements. We sincerely invite you to visit again!
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Guest User
Palm Fairy Little Princess Standard Room
Stayed in Feb 2025
Travel with friends
8 review
5.0/5
Outstanding
Posted on Feb 17, 2025
The Palm Kingdom Hotel is cost-effective, the housekeeper Anne has a good service attitude, the room is large, the children like it very much, the view is good, the scenery is good, there are many things to do in the park, and shopping is also very convenient. I am very satisfied with my stay! Recommended
Original TextTranslated by Google
Response from Property: I am so excited to see the simple yet profound praise from the guests, and they also recognize our service so much~ We at the hotel strive to provide the most considerate and meticulous service to every guest, and bring a super value experience to every guest. Mangrove Hotel is a young and vibrant hotel, showing the unique charm of the hotel to guests with a simple style and warm and considerate service. The encouragement from the guests is the greatest support and encouragement for the hotel. We will serve every family member attentively and look forward to meeting you next time.
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Guest User
Palm Fairy Little Princess Standard Room
Stayed in Feb 2025
Family
1 review
5.0/5
Outstanding
Posted on Feb 17, 2025
The Palm Hotel is cost-effective, conveniently located, and has convenient transportation. I added Anne's WeChat before checking in, and communication was very convenient and satisfactory. I also upgraded to a two-bedroom suite, and the shower water volume was also large. The room was also very good. It was really unexpectedly good.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for your 5-point review! Every city has its own reasons for missing, every season has its own unforgettable scenery, and every hotel has its own sweet and warm memories. I hope Mangrove will be the warmest and most unique one in your memory! Come back to Mangrove often, and I wish you well!