Sanya Phoenix Airport Hotel Reviews

It’s our first time to Sanya,so we want to book a hotel for the first 2 days near the airport for convenience purposes especially with kid. To our surprise,the service rendered by the check-in counter hosts is amazing and beyond our expectations.Don’t get me wrong,we have never doubted their service,however we didn’t expect the service rendered by them is superb and beyond excellent. I would like to thank and compliment 3 particular hosts by the name of 陈太月(Chen Tai Yue),李婷 or 小婷(Li Ting) and Wang Xun Le (Pardon me if I remember the name wrongly).Their services and attitudes are fantastic,they never fail to assist or answer all our enquiries. Really appreciate and very thankful to Wang Xun Le,he even helped to pull 2 luggage and brought us to the airport departure hall.By then,he was perspiring… 👍🏻👍🏻👍🏻 I hope that their management will also compliment and reward these 3 particular hosts,they are definitely an asset to the company. If anyone ever travels to Sanya,please try this hotel despite it’s not the best location,it’s easy to get taxi or grab anyway. Still,it’s worth spending a few nights in this hotel. Overall the food,room cleanliness and service are excellent.

Very convenient for night stay as our flight was early in the morning. In less than 5 mins after dropping the key at front desk of hotel, we were inside the departure hall.

We had a wonderful stay at the hotel for one night since our flight landed late , nice welcoming and good services , hotel’s location in front of gate 2 , coffees & restaurants around hotel , moreover special thanks to Ms. Rebecca who cared about us and provided what ever we needed during our stay.

Clean room, big and comfortable, good location for travelers

That’s a pity even at airport hotel no English speaking service available. Hotel and the rooms have a beautiful modern design and look clean although smell of mold (Mold on the ceiling and under the floor covering). Another negative point was the open cable duct in the wall. In my opinion, this should not happen at this price-performance ratio. All in one for one night acceptable Breakfast was good for western people

very comfortable, near the airport so the transportation is very convenient. many shops and restaurants nearby.

Very nice room..was clean and staff very polite check in and check out very smooth

Everything was good except that the bedsheet and pillow cases smell of mothballs and cause slight itchiness on the skin which was rather unpleasant.

Perfect hotel for connecting flights. Highly recommended.

Our flight got delayed, so booked the hotel for the night as it is at the airport. It’s clean and convenient and all you need for a night before catching your flight early in the morning.

good, comfortable hotel

very good hotel

Hotel is convenient since especially that we arrived 2am. Its a minute walk from the airport but took us a long time to find it since we cant read chinese. The downside is the staff were really not helpful to our concerns and would just dismissed us.

A good option to arrive in late hours. Starbucks is a 1min walk away (breakfast). McDonald's opposite the hotel (not 24h).