Sanya Phoenix Island Ocean Star Resort Hotel Reviews
Sanya Phoenix Island Ocean Star Resort Hotel
Room 1101, Section E, Phoenix Island, Tianya District, Sanya, Hainan, 520000, ChinaView Hotel Details
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Sanya Phoenix Island Ocean Star Resort Hotel Guest Reviews
4.5/5
Good
2979 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.4
Service4.5
Cleanliness4.5
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All reviews(2979)
Positive reviews(2764)
Reviews with photos/video(1522)
Nice sea view(663)
Classy environment(419)
Large rooms(202)
Nice bathtub(66)
Friendly front desk staff(58)
Negative reviews(215)
Guest User
Deluxe Sea-view Twin Room
Stayed in Jul 2024
Family
3 review
3.2/5
Posted on Jul 19, 2024
No public transportation going to the island, can only go by taxi. Light switch on and off by itself randomly.
一路愛單車
Hawaii Holiday Room - Sea-View
Stayed in Jan 2024
Travel with friends
29 review
4.5/5
Great
Posted on Jan 21, 2024
Great area to catch the sunset in Sanya, near food chain store so convinent
Response from Property: Dear guest, thank you very much for choosing our hotel and leaving a positive review! We are happy to know that you were satisfied with your stay. Your recognition is our greatest motivation to continuously improve our service quality. welcome next time! All the hotel staff wish you a happy trip in Sanya and happiness every day❤️❤️❤️
Very nice very nice a place, sunshine, sea, very very beautiful
Keylo
Hawaii Holiday Room - Sea-View
Stayed in Jul 2022
Travel with friends
23 review
3.0/5
Posted on Aug 1, 2022
The Island is beautiful!!! An absolute stunner! But the rooms were dusty, the staff is friendly and always helpful! Worth the price
Response from Property: Dear guest, thank you for your evaluation. We will strengthen hygiene control and work hard to improve service quality. We look forward to your visit again and wish you a happy life!
It’s what I expected. The view and the pool they were just superb! The room has big space, which I like. I hope to stay in this hotel again.
Response from Property: Dear guest, thank you for your love of our hotel, it is a great honor to serve you, your praise is the power of our efforts, looking forward to your visit again, WISH you a happy life!
Guest User
Aegean Sea Premier Room - Sea-View
Stayed in Jul 2022
Solo travelers
13 review
1.5/5
Posted on Jul 6, 2022
The only nice thing about this hotel is the view. Also it’s not really a resort, it’s apartments and some rooms are rented out to visitors. The place is old and run down. The rooms are filthy, and there’s a mouldy smell through the building.
The staff were not friendly even though they provided somewhat average customer service. If you are someone who loves aesthetically pleasing space or at least value cleanliness, this place is not for you. I’m glad I only booked for one night.
6/8
Response from Property: Dear guests, I am very sorry to make your stay experience bad. As a landmark building in Sanya, Phoenix Island is indeed attracting tourists from all over the world. Phoenix Island is an artificially reclaimed island. Surrounded by the sea and only experienced the baptism of typhoon "Siamba" last weekend, it is also in the hot and humid climate of Sanya. People who live by the sea can understand the taste of this dampness, and it will disappear when the climate is dry. Thank you for your understanding. We look forward to seeing you again and wish you a happy life!
Guest User
Hawaii Holiday Room - Sea-View
Stayed in Jun 2022
Solo travelers
6 review
5.0/5
Outstanding
Posted on Jul 7, 2022
Fantastic view! Really enjoyed the balcony bathtub as well. Interior room was spacious enough for me, a solo traveler. Overall a great stay!
Response from Property: Dear guest, thank you for staying in Phoenix Island Ocean Star Resort hotel, your good comment is the power of our efforts, looking forward to your visit again, wish you a happy life!
We stayed in the loft. the view was worth the price alone. the landlord is very helpful.
Response from Property: Hello, dear friend. Thank you for your love for our hotel. It is an honor to serve you. I look forward to your visit again. I wish you a happy life!
The_antihero
Aegean Sea Premier Room - Sea-View
Stayed in Mar 2022
Travel with friends
14 review
4.5/5
Great
Posted on Mar 31, 2022
This hotel had great wonderful views and great services. The staff even allowed me to change my room to have a different view which was beautiful. The location is also very convenient, it’s easy to access shops and beaches such as dadonghai, xiaodadonghai and sanya bay. The manager also reached out to me to check in and attend to any requests.
Response from Property: Dear guests, thank you for staying in our hotel. Thank you for your recognition. Good service is the purpose of our hotel. Looking forward to your visit again. I wish you a happy life!
Nice location and the view is so dope but the noise from the construction is just too disturbing
6/7
Response from Property: Hello, dear guests. I'm very sorry that the construction noise has affected you. The second phase of the demolition of Phoenix Island is expected to be completed by the end of this month, and we are also looking forward to this day for a long time. Looking forward to your May Day holiday coming again and re-experiening this invincible sea view.
Hannah Compion
Hawaii Holiday Room - Sea-View
Stayed in Feb 2022
Couples
13 review
4.0/5
Very Good
Posted on Feb 10, 2022
The hotel is beautiful, except our whole sea-view was ruined with 24hr construction. The bath on the balcony was relaxing. If you want to have a better view, it would be best to spend more money to live on a higher floor and only in buildings A-C, building D and E only have views of the construction site. The bathroom was clean and pretty . It is also hard to get a didi or taxi. You need to walk far to get a golf cart.
Response from Property: Thank you very much for your recognition and love. I chose to stay at Ocean Star Resort Sanya Phoenix Island. Thank you for your willingness to share your check-in experience with us. The problem of demolishing illegal construction does bother many guests. The municipal construction will end in about a month at the earliest. I'm sorry that this brings you a bad experience. I hope you can still enjoy the invincible and beautiful sea view next time you move in. Life is more enriched by sharing joy, and better by sharing beautiful scenery. I hope to see the scenery you see in Phoenix Island Ocean Star is the beautiful scenery you want to share most.
PinkGirl
Hawaii Holiday Room - Sea-View
Stayed in Jan 2022
Couples
20 review
4.7/5
Amazing
Posted on Feb 3, 2022
One of the best customer service experiences of mine. Tian Guangjin helped us immensely. We were initially unhappy with our first room as the noise of construction outside was too much, he changed the building and room for us. No fuss.
The location is great. No beach for swimming unless you get off the island and make your way to Sanya Bay. Not far.
It does have lovely swimming pools which overlooks the ocean
Thank you to everyone who made our stay great!
Response from Property: Thank you very much for your recognition of our staff. Thank you again for staying in our hotel and sharing your check-in experience. Thank you for your praise. Your praise is the driving force for our efforts.
Camila Castro
Aegean Sea Premier Room - Sea-View
Stayed in Jun 2022
Couples
59 review
5.0/5
Outstanding
Posted on Jun 9, 2022
Really like this hotel , this is why I booked one more time ! Breakfast is good with western food, the rooftop pool is the best that I have been, the rooms are beautiful and clean , staff super friendly!
Response from Property: Dear guests, thank you very much for your love and recognition. Your praise is the driving force of our efforts. Looking forward to your visit again. I wish you a happy holiday!
Carla Macaloney
Hawaii Holiday Room - Sea-View
Stayed in Jul 2022
Couples
1 review
4.2/5
Very Good
Posted on Aug 23, 2022
check-in was smooth and the room was nice, lovely view off the balcony
Response from Property: Dear guests, thank you for your recognition of our hotel. Looking forward to your visit again. Have a good holiday!