Grand Mercure Sao Paulo Ibirapuera Reviews
Grand Mercure Sao Paulo Ibirapuera
R. Sena Madureira, 1355 - bloco 1, Vila Clementino, Sao Paulo, 04021-051, BrazilView Hotel Details
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Grand Mercure Sao Paulo Ibirapuera Guest Reviews
4.3/5
Very Good
79 review
Verified reviewsLocation4.4
Amenities4.3
Service4.1
Cleanliness4.4
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Positive reviews(42)
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Negative reviews(3)
Mayara
Upper Level King Room
Stayed in Nov 2022
Other
1 review
Outstanding
Posted on Nov 7, 2022
Great service and the hotel is beautiful!
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Guest User
Superior King Room
Stayed in Sep 2024
Business travelers
11 review
Very Good
Posted on Oct 7, 2024
設施雖然陳舊但是裝修很好顯得大氣。房間的格局也非常舒適。唯一的缺點是服務非常差，能幫忙辦的事情找各種理由推脱，和上個世紀國企的酒店一樣。位置還不錯，早餐也很豐富。
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Nico
Upper Level King Room
Stayed in Feb 2023
Business travelers
30 review
Outstanding
Posted on Mar 8, 2023
Muy buen hotel, bien ubicado si te gusta salir a caminar. Esta en frente al parque ibirapuera.
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Ebru B
Stayed in Aug 2024
Family
Outstanding
Posted on Aug 21, 2024
The hotel Customer team decorate our room for our wedding anniversary it was better than I've expected. sincere effort made me really so happy. Thank you so much, I've really admired Every thing looks really great especially Carol who is from Customer relationship team thank you for your interest
Response from Property: Dear Ebru, Thank you very much for sharing your experience with us! I am delighted to hear that the room decoration for your wedding anniversary exceeded your expectations. It is always our goal to create special and memorable moments for our guests, and knowing that we were able to do that for you is very gratifying. Best regards, Carolina Barreto Customer Experience Coordinator
Relax36176439726
Stayed in Jul 2024
Family
Posted on Jul 16, 2024
The worst hotel experience ever. The hotel does not have heating system so rooms are around 18C degrees. When I asked the reason why rooms are cold; the lady in the reception told me because it is cold outside (seems like a joke, but it is for real unfortunately). There are no heaters in the rooms, you have to ask from the reception. They give only a very small sized heater; only capable of heating itself. When you ask for 2 heaters so that you have a chance to warm the room up, they say they can’t do that, make a complaint at the checkout. Really this hotel does not deserve its price. I really don’t recommend this hotel to anyone.
Response from Property: Dear Guest, Thank you for bringing your experience to our attention. We sincerely apologize for the inconvenience you encountered during your stay with us. Ensuring our guests comfort is of most importance to us, and we regret that we fell short of your expectations regarding the heating arrangements. We appreciate your feedback regarding the lack of a central heating system and the availability of heaters. Please rest assured that we are taking your comments seriously and will review our procedures to ensure a more comfortable experience for our future guests. Once again, we apologize for any inconvenience caused. Warm regards, Carolina Barreto Customer Experience Coordinator
Guest User
Stayed in Oct 2024
Business travelers
Outstanding
Posted on Oct 4, 2024
Breakfast buffet is very extensive, there is a lot of choice. Fresh juices, fruit, typical Brazilian food and so much more. Mr Marcos served our table for the period we stayed and he always welcomed us with a big friendly smile and so much kindness. I travel a lot and these little things make such a difference. Thank you Mr Marcos! Hope to see you next time! 😊
Guest User
Stayed in Oct 2024
Other
Outstanding
Posted on Oct 4, 2024
What an amazing service and waiter. So happy to be here. I travel all over the world but I don’t meet many waiters as him. He makes u feel welcome and gives u great feeling to be there. I can’t wait to stay over and enjoy another drink with him working in the bar.
Guest User
Stayed in Oct 2024
Other
Outstanding
Posted on Oct 1, 2024
I had a wonderful stay at this hotel. The building itself was beautiful and welcoming, and the reception staff were extremely nice and helpful. On the last day of our stay, our flight was in the late evening, and we were kindly allowed to stay in our room until 15:00 at no extra charge. The room was spacious, clean, and had a very comfortable bed. One day, we had to work from our room, and room service knocked twice to check if we needed anything, which was very thoughtful. We also received a complimentary bottle of water every day. The breakfast was diverse and absolutely delicious. Overall, it was a great experience, and I highly recommend this hotel!
Naomi S
Stayed in Sep 2024
Business travelers
Outstanding
Posted on Sep 3, 2024
I hadn’t been to Sao Paolo for a couple of years and stayed at the Grand Mercure. I had the privilege to have breakfast at the Aquarelle, two days in a row. Where my company and I were served by waiter Marcos. From the moment we walked in, he welcomed us with a smile and greeted and served us in a very warm manner. He memorized our orders (6 people) without taking a single note. And everything was served in a effective and timely matter. Seeing Marcos in action reminds us that ‘waiting / waiter profession’ is truly an art. Which in addition to his warm personality, he has mastered.
Response from Property: Dear Naomi, Thank you so much for taking the time to share your wonderful experience with us! We are delighted to hear that you enjoyed your breakfasts at the Aquarelle restaurant and that Marcos made such a positive impression. It’s fantastic to know that Marcos’s warm welcome, attentive service, and remarkable memory contributed to a memorable dining experience for you and your company. We truly appreciate your kind words and agree that great service is indeed an art. Your feedback will be shared with Marcos and the rest of our team, and we’re sure it will be a great motivator for all. Thank you for choosing Grand Mercure for your stay in São Paulo. We look forward to welcoming you back soon. Best regards, Carolina Barreto Customer Experience Coordinator
Riizkywp
Stayed in Jun 2024
Business travelers
Outstanding
Posted on Jun 20, 2024
Bruna and Gabriel are one of the most helpful, patient, attentive, very accommodating and probably one of the best hotel staff I’ve encountered ever. From the little things even some tedious tasks that I requested. Kudos to Bruna for taking Gabriel under her wing as both Bruna and Gabriel made me feel at ease during a stressful hour by having a relaxed conversation.
Response from Property: Dear Guest, Thank you so much for sharing your experience with us! We are thrilled to hear that Bruna and Gabriel made such a positive impression on you. It's wonderful to know that their helpfulness and attentiveness made your stay more comfortable, especially during a stressful time. I will make sure to pass on your kind words to them. We look forward to welcoming you back soon! Best regards, Carolina Barreto Customer Experience Coordinator
Voyager07659751240
Stayed in Jun 2024
Business travelers
Outstanding
Posted on Jun 14, 2024
Renato is a very nice waiter; friendly, funny and a lot of knowledge. We were in the hotel with some colleagues; he gave us advice about the drinks and let us taste the wine before we ordered. Splitting the bill was no problem. So; kind, funny and professional!!
Response from Property: Dear Guest, Thank you so much for your kind words about Renato! We're thrilled to hear that he provided such excellent service during your visit. Renato truly embodies our commitment to friendly and professional service, and we're glad to hear that he was able to make your dining experience enjoyable. We appreciate your feedback and look forward to welcoming you and your colleagues back again soon! Best regards, Carolina Barreto Customer Experience Coordinator
Guest User
Stayed in May 2024
Other
Outstanding
Posted on May 23, 2024
Beautiful interiors, spacious and comfortable room. The breakfast was fantastic. I had a great time staying here and will definitely return. The staff were on the ball but discreet. I had one of the most delicious meals I’ve ever had in the restauran.
Guest User
Stayed in May 2024
Other
Outstanding
Posted on May 9, 2024
Hotel is clean, foods are so delicious , and hotel staff are so nice and friendly as specially in reception and bar . Renato help us a lot , everyone need to try his cocktails ( pisco sour and carprinha were my favorite . I couldn’t have had a better time , thank u for everything .
Guest User
Stayed in Apr 2024
Other
Outstanding
Posted on Apr 18, 2024
Very good service by Nicole, lucas, Rodrigo, Felix in the restaurant! Lovely quiet place, great food! No need to go out during your stay at Grand Mercure.
Guest User
Stayed in Apr 2024
Other
Posted on Apr 15, 2024
It is too expensive for the services and installations. We expected to find a 5-star hotel, but the hotel is a standard 4-star overall. I´m very disappointed. The front desk is confused, slow, and unmotivated to do the job. The booking service didn´t work, and my reservation was made wrong. Definitely don't offer a service as they charge.
Response from Property: Dear Eduardo, Thank you for your review. We regret that we did not meet all your expectations and did not provide you with a completely satisfactory stay. At the same time, we are sorry for not fully meeting your expectations. We guarantee that your comments have been taken to the responsible managers, who will work on improvements. We understand that our explanations do not change your impressions about your arrival, but we hope to have another opportunity to welcome you and provide you with an even better experience soon. Best Regards, Carolina Barreto Customer Experience Coordinator