Meliá Jardim Europa Reviews

Very good hotel, kind staff and great location. The disappointment was with Trip.com that sells a “lottery option” for the type of accommodation saying that it can be twin or king size bed to be decided by the hotel upon arrival. This isn’t correct. Obviously the hotel will give the cheaper option and the twin bed. Completely misleading by trip.com and/or by the agreement made with the hotel. Either way, an unnecessary stress after an intercontinental flight of more than 12h, tired and hoping to rest, though we had to go through the embarrassment and lengthier check-in process.

The price is too expensive, 1200, which is similar to the other 600, but the rest is ok!

The reserved room was not available, there was a delay in the delivery of the robes and in the restaurant. Relatively old hotel with few amenities for the price.

Yes, I thought the accommodation, cleanliness, food and staff reception were perfect.

很不錯的酒店

Staff were quite nice and helpful. Very nice rooftop views. Some construction going on during our stay, which added a bit of noise at the street level, but room was quiet.

I changed hotels. Did not stay there. Check in was bad. They charged me to upgrade my room because they didn’t have the room I reserved available! Room was dirty so they had to reclean. I didn’t like the feel- found a different hotel and ate the room charge

I think the hotel has some great things like the location. I only stayed one night so I didn’t really get the chance to see the amenities but looked satisfactory. The room was ok but the bathrooms and a couple of other things needs to be updated. Some parts of the hotel felt like a nice 3 star hotel.

The rooms are a bit old and staff kept calling my door at 9am despite the do not disturb sign

It was great … everything went per plan. No issues at all. Staff was helpful.

The hotel is under a renovation that is taking forever. There are no meeting rooms and you are lucky if you have internet connection in the dinning room. That's where I was directed to have my conference call. Also Staff forgets about your problems and always have to look for a Manager. Do not waist your money in this location - there are plenty of options around. Pictures are outdated and facility has nothing nice at the lobby.

Hotel did not advise customers in advance r of booking that the pool, gym, sauna are all closed since November for renovations. There is no business center. Front desk Could Not print out boarding passes. They charge for breakfast and do not have someone preparing omelets etc. A complete rip-off not worth the cost.

Gym and pool was closed they did not let me know when i arrived or booked the reservation. They said they hs a deal with the gym in front of the hotel when i got there there was no deal had to pay full price by my own Super noisy room then i has to ask to change Horrible experience this time

Meliá should offer adequate areas for guests to work. Improve the WIFI- It was the worst thing. I could not work in the hotel.