Pestana Miramar São Tomé

Nice room, good swimming pool, good breakfast, receptionists always nice and available, location is good near restaurant and the sea

Great views to the sea and close enough from the city center. Rooms a bit outdated, specially the bathroom. Staff very attentive and polite.

Wonderful place to stay. Free airport transfer (although the bus originally took us to the other Pestana hotel); friendly and informative receptionist; given a very large room, which was kept very clean. The pool was out-of-order, but we could use the clean infinity pool at Pestana São Tomé when we wanted. Good buffet breakfast. We used the bar twice and the restaurant once. Because of the low number of residents, they were virtually empty apart from us. We enjoyed our stay. The only issue was that the area outside floods quite extensively when it rains. This happened twice during our stay.

Nice hotel location and very peaceful. Staff make you to feel at home with a warm welcome and always on hand to help. Restaurant and Bar with a good offers food and drinks great selection of local cuisine. A fantastic pool and public areas. A place to return for sure in a near future.

A wonderful holiday, would totally recommend to anyone. All the staff very friendly and helpful. Rooms well clean and food had a variety of options that help everyokes food preferences, also providing somd local food.Will come back again.

Warm welcome with Madeira wine with different flavours all the staff are very friendly and courteous, Good location and perfect sunset view. Well trained restaurant staff and delicious food feel likes home all the way with fantastic service , Keep your kindness and hospitality service all the time .

This place single handedly devalued my entire trip up São Tomé. You would expect most of these from a low budget hotel, but not at $125 a night for basic room. Almost nothing works the way it’s supposed to: - wanted to book airport, shuttle in advance, but they do not respond to emails or phone calls. - I prepaid online for my room, at check in they claimed I did not. Had to provide receipts. - in the restaurant I asked if “Pizza Miramar” was vegetarian. Server says yes and brings ham pizza. - shower is substandard handheld only. Looks like it used to connect to the wall, but they never reattached it. - Toilet flush sprays water into the air. - housekeeping entered with a Do Not Disturb sign on that door. - Balcony door was sealed shut. - WiFi is inconsistently working, at best. - claims credit card machine was down at checkout time, forced to pay cash at a very poor exchange rate.

It took a mere ten minutes to reach the Miramar from the airport (taxi 10 EUR, payable in euros). I was greeted by a friendly receptionist, but her English was almost as non-existent as my Portuguese. She got me checked in, but when I tried to request a room with a good wifi connection, she didn’t understand me. Some receptionists spoke English well, others only managed a greeting. That was a big problem because there was only one person working at a time. However, I found all staff members very friendly and well-intentioned although I can’t praise them for being professional. The manager, Carlos, was an exception; he was professional, corteous and spoke excellent English. The room was a sad affair. Two narrow beds, a chair. No desk. No wifi. A small fridge with a complimentary 0.5 L water bottle, not replenished. Direct access to the pool, which was nice. The room screams 1986 all over, and the ”renovations” my Bradt guide tells me they’ve done seem to consist of thick coats of white paint, and that’s it. There was a safe in the room, but it didn’t work. They changed it the next day. There was a socket between the beds at floor level, so after some crawling I managed to charge my phone. The AC was efficient. The bathroom came with a bathtub&shower combination, but no plug so bring your own if you want to take a bath. Hot water was ample most of the time, and water pressure was fine. Toiletries included soap, shower gel and shampoo in wall-mounted containers, that’s it. However, the shower gel container was empty on arrival and was never refilled during my five-night stay. Wi-fi worked fine in the lobby, and there was a router in the hallway close to my room, so I suppose it should have worked in the room, too, but after repeated attempts to talk to reception and different explanations heard, I just gave up. This was a major inconvenience as the was no AC in the lobby, and there were mosquitoes there in the evenings. The breakfast buffet was served from 7 to 10. The omelettes were made to order and were tasty. Otherwise, it was a very basic buffet with a narrow selection; a few local items as well as imported cheese and ham, a few fruit, toast, and dry, tasteless pastries. I had dinner in the restaurant on arrival. The menu was extremely limited, pizzas, gnocchi and a breaded chicken cutlet. That’s what I ordered and it was visibly half-raw when I received it. When I pointed this out, the waiter didn’t see any problem with it so I had to use google translate to have them fry it properly. Be careful! Dinner is served from 6:30 to 10 and the menu was expanded during my stay to include some italian dishes, like tomato soup and pasta. The swimming pool is large but about the pool is too shallow for actual swimming. It was, nevertheless, a joy. The hotel was very empty during my stay so I had the pool all to myself. The water was refreshing and warm enough. There was a sign saying pool hours are from 8 am till 8 pm, but this was not enforced in

The hotel is very well located for family stays with a very big pool. They have a very cosy restaurant which serves very good Pizzas and Burgers. One can hear the sea and walk just out to get the best view of the Ocean. They have cute coffee shop which serves very good pastries with excellent views of the sea. The island has untouched beauty to explore with many excursions. The staff is very courteous and helpful and willing to go that extra mile. Isaiah, Laetiviana and Guimaldo are an asset for this hotel.