Ly Hamlet, Lao Chai Commune, Sapa, Lao Cai Province, VietnamView Hotel Details
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Sapa Jade Hill Resort & Spa Guest Reviews
4.3/5
Very Good
54 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.2
Amenities4.2
Service4.3
Cleanliness4.3
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All reviews(54)
Positive reviews(46)
Reviews with photos/video(12)
Negative reviews(4)
huang
Double Bungalow Mountain View
Stayed in Apr 2024
Travel with friends
4 review
4.0/5
Very Good
Posted on Jun 19, 2024
Nice resort with beautiful scenery
Guest User
Bungalow with Mountain View
Stayed in Jun 2023
Family
3 review
5.0/5
Outstanding
Posted on Jun 22, 2023
Friendly staff, good service
The room is clean and hotel has good location
The landscape from the room is wonderful
Edward Z Wronsky III
Double Bungalow Panorama View
Stayed in Oct 2022
Couples
3 review
2.0/5
Posted on Oct 23, 2022
Paid 2.2M VND extra for early check-in (original room rate 2.6M.)
Villa location very far from reception, need to call a hotel cart to come pick you up every time.
Hotel itself located very far from sapa town.
Extremely slow WiFi.
Constant construction noise during the day, karaoke singing into the night.
Nico Ma
Double Bungalow Mountain View
Stayed in Aug 2022
Couples
1 review
5.0/5
Outstanding
Posted on Aug 29, 2022
All in all great a great experience and a great time. Can only recommend this hotel.
Gary Steven
Double Bungalow Panorama View
Stayed in Apr 2022
Couples
11 review
4.0/5
Very Good
Posted on May 9, 2022
The general manager and his staff provided excellent information about sightseeing and food in Sapa. They also helped me get a rental motorbike delivered to the hotel on a holiday weekend when my rental reservation was canceled by a local motorbike shop.
Wowweiwei
Deluxe Room with Valley View
Stayed in Apr 2024
Family
1 review
4.2/5
Very Good
Posted on May 9, 2024
The room and view are great👍🏻There is also a thoughtful welcome card when you check in, but unfortunately there is no shuttle bus provided during the holiday in Vietnam due to road control, so it is not very convenient, but overall it is very beautiful. Recommended!
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Ngọc
Twin Bungalow Mountain View
Stayed in Aug 2024
Family
1 review
4.7/5
Amazing
Posted on Aug 26, 2024
Amazing trip at Sapa Jade Hill. Beautiful space, friendly and enthusiastic staff.
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Tiffany
Twin Bungalow Panorama View
Stayed in Nov 2023
Couples
2 review
5.0/5
Outstanding
Posted on Dec 16, 2023
Fine, beautiful
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Guest User
Double Bungalow Mountain View
Stayed in Jul 2023
Couples
3 review
4.0/5
Very Good
Posted on Jul 16, 2023
like a lot
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Guest User
Deluxe Bungalow
Stayed in Jun 2024
Couples
6 review
5.0/5
Outstanding
Posted on Jun 7, 2024
Very clean, friendly staff
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Guest User
Stayed in Mar 2024
Other
1.0/5
Posted on Mar 1, 2024
Location - The view is overrated as all the roads and constructions are in plain sight with tons of vehicle noise. Room - Terrible, we came back to our room full of ants and ant eggs that seemed to fall from the roof. To make it worse the room had been made up by the housekeeping. We got a swap of a new room but it was full of flies in the room itself and we had to use the mosquito swatter to eradicate the pests before we were able to fall asleep. Service - We need to call for the buggy service each time we need to leave our room for meals or to go for the site seeing as the room is an extended part of the resort. Each time we called for the service, we were told to wait outside the room (full of flies around), at times we waited for close to an hour. Crew - Best Crew award goes to the mosquito swatter, without it, we wouldn't be able to sleep in peace. The rest of the crew are basically just VERY concerned about whether we purchased the tickets for the attractions or have booked the transport to the city. Generally only recommend this place as a bed and breakfast instead of enjoying it like a resort.
6/9
Response from Property: Dear Mr/Ms Ken, Thank you for choosing Sapa Jade Hill for your vacation and for your comments about the resort. First of all, we sincerely apologize to you for some unsatisfactory experiences during your stay here. The resort would like to share some information with you: Sapa currently has a number of projects underway. We regret that there is a project nearly 1km away from the resort, causing noise that affects the family's experience. Sapa Jade Hill Resort is located in a natural forest and we always take maximum measures to prevent insects, but we are sorry and truly apologize to you for this unfortunate experience. Our nearly 100% local staff always tries every day to improve our service to better care for our customers. We hope to have the opportunity to welcome you back again in the near future. more wonderful experiences. Wishing you all good health. Sincerely thank you! Best regards, Nguyen Duy Phuong Customer Experience Management.
Guest User
Stayed in Mar 2024
Other
5.0/5
Outstanding
Posted on Mar 1, 2024
cozy place with a great atmosphere of nature. it was a good price to have all those experiences of an indigenous resort in sapa. sjh provided us a healing trip with a spa, infinity pool and best scenery where we couln't find in anywhere else.
Response from Property: Dear Ms. Phuong, Thank you for taking the time to share your feelings about our resort. We are very happy that you had a comfortable and pleasant stay and were satisfied with our service. See you again on your next trip when you return to Sa Pa. Wishing you and your family luck, happiness and all the best Best regards, Nguyen Duy Phuong Customer Experience Management.
Guest User
Stayed in Aug 2024
Other
5.0/5
Outstanding
Posted on Aug 22, 2024
I booked this resort in June. You won't be able to imagine how beautiful it is. The beauty of the scenery here made us feel extremely relaxed. The staff were enthusiastic and speaked fluent English. Ly could speak German very fluently, making our communication even easier, shout out to her. Thank you very much for a memorable vacation.
Wilma E
Stayed in May 2024
Travel with friends
5.0/5
Outstanding
Posted on May 24, 2024
It was an Amazing stay here. We got free upgrades from the Mountain View to the panorama view rooms and the view was absolutely stunning. We had a couple of issues with language barrier but not a hard problem to solve, just come to reception to check everything. Amazing stay, would highly recommend!!!
Response from Property: Dear Ms Wilma E, It is a pleasure to receive your comments and to know that you are satisfied after your stay at our resort. We always try our best to give our customers a great and perfect experience, so your sharing is a great motivation for the hotel staff to do better and better at their job. See you again one day soon when you returns to Sa Pa. Wishing you good health and all the best. Best regards, Nguyen Duy Phuong Customer Experience Manager.
Lam_Tue
Stayed in May 2024
Couples
5.0/5
Outstanding
Posted on May 5, 2024
very authentic and well-equipped bungalows. lovely staff ready to help you at any time. exceptional location with magnificent views of the mountains. very calm situation. very well maintained garden. we have realy no negative comments to make …
Response from Property: Dear Ms. Lam, Thank you for taking the time to share your feelings about our resort. We are very happy that you had a comfortable and pleasant stay and were satisfied with our service. See you again on your next trip when you return to Sa Pa. Wishing you and your family luck, happiness and all the best Best regards, Nguyen Duy Phuong Customer Experience Manager.