Jozankei Tsuruga Resort Spa Mori No Uta Reviews

Buffet was average, stayed in the cottage private onsen room, furniture outdated, slipper terrible, not worth the money

Excellent onsen n near the town . Staff was very friendly n budget was good. Buffet dinner n breakfast was amazing

Good hot spa with air and nice sauna, lobby

Fantastic hotel Amazing dinner 😋

The quality of Tsuruga is very good 👍, the best hotel in Jozankei. One night and two meals. The room is more than enough for 3 people...

The public outdoor hot spring here is great, including the private hot spring in the room. The service is first-class. The buffet breakfast and dinner are varied and delicious. I will stay here again next time I go to Hokkaido.

The rooms, services and hot springs are very good. It is worthy of being a long-established hot spring hotel in Japan. There is a shuttle bus to Makomanai Subway Station. The price is worth coming back. Picture 1 is the view from the hotel lobby Picture 2 is the view from the room Picture 3-4 Taken while walking around Jozankei nearby

The bathtub is large, the water quality is good, the buffet is rich, the room is large, and there is a massage chair. The hotel is cost-effective!

Hot springs in the snow, public facilities in the room are very good, the food is a bit unsatisfactory, it is an ordinary hotel buffet type, not distinctive and not exquisite enough, but it has everything it should have.

It takes about 40 minutes to take the yellow shuttle bus from the entrance of Makomanai Subway Station to the hotel. The shuttle bus requires reservation. Check-in at the hotel is at 15:00. After storing our luggage, we took a stroll around Jozankei. The hotel has a hand-drawn map for reference. There are not many places to eat outside, so I just had ramen, which tasted okay. There are two large convenience stores next to the hotel, which is very convenient for shopping. There is also a crepe and barbecue opposite. When you check in at the hotel in the afternoon, a waiter will introduce the environment and facilities one-on-one. You need to slip on your shoes before entering the room. The shoes are locked in the cabinet with the room number. No shoes are worn when entering from the corridor, including in the room. The room is large and has a massage chair. You can change into a yukata and go to the hot springs. On the first floor, there are several indoor pools and two small outdoor ones. The environment is okay, but there are not many hot springs. The buffet is included in the evening, steak and sashimi are okay, but the other dishes are Japanese dishes, so I didn't eat them. Finally had some dessert. If you don’t feel full without steak, there are many Japanese wild vegetables, miso soup, fish, and side dishes. You can order the ingredients to make pizza. There are not many other things suitable for eating. Breakfast, bread, desserts, omelettes, Japanese side dishes, soup, rice...noodles are only pasta, nothing else, the children have nothing to eat. Drink some milk and eat some bread and desserts. You have to check out before 10 o'clock and take the 9:30 shuttle bus to Makomanai Subway Station. The overall rating is 90 points. I’m not used to the food and the hot springs are a bit simple.

The hotel is very beautiful and is an hour's drive from Sapporo. Breakfast and dinner are included, and they are all buffet. I am very satisfied. The view of the restaurant is also beautiful. On a snowy day, it is very comfortable to take a bath. The bathroom in the room is a bit unsatisfactory, it is small and the design is not reasonable.

It was happiness itself without missing anything, including hot springs, food, and rooms. I will stay again next time. Especially dinner and breakfast, it's heaven. I want to go again.

Service: We called the girl named "Xie" through Shijima and said that as soon as we came to Hokkaido, we would stay in your Tsuruga Sadankei ~ Tsuruga Shikotsu Lake ~ Tsuruga Toya Lake ~ Tsuruga Onuma. The attitude of Tsuruga Shikotsu Lake was too bad. Then the hotel apologized and said it would educate her, but I didn't think it was enough. It was the first time I encountered such "pretend to be indifferent" when staying at a hotel in Japan. My family said they would never go to this hotel again. I hope Ctrip will also give feedback to the hotel and take it seriously. In addition, we would like to praise the Ctrip platform. When we learned that we stayed in a premium room but ate at the buffet and did not get the proper banquet food but spent money to order food, Ctrip did not say anything to admit that each agent had different consequences after listing on the platform. The guest was confused and paid us the price difference. We have to thank the Ctrip customer service manager for following up in a timely manner and communicating with the hotel to understand and sympathize with the guest's mood.

The hotel room is large, and the private hot spring in the forest cabin is very relaxing. Autumn in Jozankei is so beautiful