Hotel Agimi

It is a nice, high standard hotel with excellent breakfast. Unfortunately rude staff working there completely spoilt our stay. When we arrived we had to wait for our room, although we were there within the check-in hours. One the next day we decided to go on an early bus tour, which was colliding a bit with our breakfast times (the time slot is very short 8-10am). We asked the receptionist if it would be possible to come and eat 15 min earlier. Some other staff members appeared shortly and they started shouting in Albanian to each other. I believe they were discussing our “unusual” request. After a few minutes the receptionist turned around and said: “no, it’s from 8”. The next morning we decided to try our luck and we came to the dinning area 15 min earlier. Although the food was ready and there were no other guests there, the receptionist asked us to leave, showing with her fingers number 8. It was a very grotesque and unpleasant experience. The general atmosphere there made us feel like we were intruders. Whenever we approached the receptionist who was talking and smiling with her colleagues, the moment she saw one, her smile was disappearing and she was limiting her answers to 1-2 words. Every morning during breakfast you could see two older ladies sitting at one of the tables, who were clearly owners or managers. You didn’t need much time to realise that they are controlling the bustling around staff. Whenever we asked the waiter for a coffee, he ostensively was taking his time walking around and doing other non-urgent things. The coffee was always served with a delay an not a single word! Additionally, we were put in a room next to a laundry facility. The staff working there was were loud and they were waking us a up every morning before 7am! I honestly don’t believe in authenticity of any of the reviews here mentioning polite and friendly staff. We were there for 3 nights and we experienced only rudeness and a very tense atmosphere.

The hotel is in a good location with beautiful views of the bay and boasts high standards in terms of its facilities. However, the staff’s attitude falls short of what you would expect from a 4-star hotel. One receptionist, in particular, was not very friendly or helpful, making it seem as if any question was an inconvenience. Upon our arrival shortly before 3 p.m., our room was not ready, even though check-in starts at 1 p.m. Additionally, our room was located next to the laundry area, and from early in the morning, staff would leave the door open, speaking loudly to each other, with no consideration for guests trying to rest—especially those on holiday who might want to sleep after 7 am. Another frustration was the hotel’s unreliable Wi-Fi. Despite having several networks to connect to, the service was constantly down. While disconnecting can be a positive on holiday, if you're coming from the EU and don’t have roaming, it becomes quite frustrating. While the breakfast was excellent with a wide variety of choices, the service left much to be desired. The morning waiter struggled to communicate and seemed irritated whenever we asked for coffee, which, although included in breakfast, had to be requested since there was no self-service coffee machine. It often took him a long time to bring the coffee, and on multiple occasions, he got the order wrong (e.g., bringing a single espresso when we asked for a double). The limited breakfast hours (just 2 hours) also made it difficult if you planned an early excursion, as many tours start around 8:30 a.m. Overall, despite the hotel’s attractive appearance and great outdoor pool area, the unfriendly staff spoiled our experience making our holidays feel more frustrating than pleasant. If you're looking for a relaxing and stress-free holiday, this may not be the best option, as the staff's lack of care can be annoying.

Good location, clean. Good restaurant onsite for lunch and dinner with friendly waiting staff and good value. The family room comprising two rooms adjoining was perfect for our family and the pool is nice. Some negatives; Music across the road in the nightclub by the water is ridiculously loud until 12 AM. Not the hotels fault admittedly but kept us and the children awake every evening. One girl on reception wasn't very friendly/helpful at all and acted like any question was an inconvenience. For example, booking a taxi for us and me advising her we had a rental car parked in the underground car park seemed difficult for her to manage (she usually worked in the evenings, the girl in the morning was quite friendly and helpful). The lift is tiny and badly made in that closes on you in about 5 seconds when trying to get the family/stroller/suitcases into it. We usually had to take one child up the stairs and send the other in the lift. Breakfast was sparse, poor selection. Beds are too soft, difficult to lie on without rolling into the middle. Room was not ready when we arrived at 14:00 even though it says check in at 13:00. Also found an empty contact lenses box at the side of the bed, so room had not been cleaned properly. One day there were people using the underground car park to pack counterfeit shoes into shoeboxes as we arrived home, not sure if the hotel was aware of this though.

Me and my family loved the plates.We ordered shrimp,calamari,french fries and fish.The food was really good.The fish was balanced with vegetables.And at the ebd we cleansed it with watermelon.Perfect.Will come again.

Rooftop bar with the most beautiful view, very stylish and chic. The waiters were very friendly and professional and helped is choose the best dishes. The food and wine were absolutely great. Loved it!

We have only great things to say about this hotel & restaurant. The people were super nice and friendly, showed us the room before booking and made us feel very comfortable. Incredible view from the hotel room with a pretty balcony, a great pool with view over the city and beach. In the cosy rooftop they have really good food. The hotel it self are clean, fresh, luxurious and looks way more expensive than what it actually is. We thought it was a new hotel before asking. The neighborhood is great and it’s only 2 minute walk to the beach. Supermarket is also near by. I will recommend this place to all people going to Saranda, we loved it!

Amazing food, great hospitality , quiet and relaxing atmosphere for friends and family. Definitely a must go. Great staff and available indoor and outdoor lobby for all preferences, breathtaking sunsets and atmospheric dinning.