Family-friendly Hotels in Sault Ste. Marie

It’s laughable that Sault St Marie markets itself as Ontario’s Best Adventure Town - its dubious honour should really be the adventure of dealing with difficult people! Had the misfortune to be in this place twice in one month and both times the experience has been lack lustre. First time stayed at Quattro Hotel with high expectations due to all its rave reviews and #1 status on TripAdvisor. Sadly the service was lukewarm at best. On the return journey, we rebooked to stay at The Water Tower Inn again with high expectations due to the multiple rave reviews. This time staff were at least very helpful but due to an error on their part when changing our reservation (they got the dates so wrong), they expected us to pay more in order to have the rooms we needed once we had rocked up and attempted to check-in. Talk about holding us ransom. Yes we would have had to cough up more money (a $900 hold) to fix their error! Best to avoid this town altogether.

We had high hopes that we'd have a cute little cabin for our stay, but it was closer to one of those cabins that you see in horror movies. The bathroom was moudly and musty, to the point that we had to keep the door shut to avoid smelling it. When we turned on the bathroom fan it got even worse, there were ants in the bathroom, and there was potpourri in there to try to hide the smell. Cupboards in the bathroom and kitchen were hanging crookedly, there was no hot water for showering - you only had a few seconds of hot water before the heater shut off. There wasn't a plug for the bathroom sink, so we had to stuff a wash cloth in the drain to try and do a light wash in the sink (since showers weren't an option with no hot water). The sinks in the bathroom and kitchen were rust stained and so was the stove. The curtains had burn marks, the fridge had a burned out light, it was missing a front step (that should have been our first clue how bad things were going to be 😶). The towels were stained, the couch was stained, the flooring was stained, the carpet was stained, the kettle was stained, the internet kicked in and out, etc. Some of these are only little things, but all together they add up to show how little care is put into maintaining this place. The only good thing I can say is that the beds were comfy and the roof didn't leak. If you're thinking of staying here, DON'T! It is way too expensive and you can get a much nicer stay almost anywhere else.