Anantara Al Jabal Al Akhdar Resort Reviews
Anantara Al Jabal Al Akhdar Resort
No 110, Al Jabal Al Akhdar, Sayq, Ad Dakhiliyah, 621, OmanView Hotel Details
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Anantara Al Jabal Al Akhdar Resort Guest Reviews
4.7/5
Amazing
63 review
Verified reviewsLocation4.8
Amenities4.7
Service4.7
Cleanliness4.7
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Guest User
One Bedroom Garden Pool Villa
Stayed in Oct 2024
Couples
2 review
Posted on Dec 7, 2024
Our stay at Anantara was okay but nothing more. To start with something positive, the staff was really friendly and attentive which was great! Breakfast was outstanding as well and the architecture od the hotel was beautiful. Other things, however, were simply not good enough for the price you pay. Firstly, no one was at the entrance to greet us when we arrived with our car. We had to find the parking and get back to the hotel ourselves which is definitely not standard for a 5-star hotel. At check-in, they just assumed that my name (Alexandra) is a male name and didn‘t even talk to me, just to my partner. I would expect for them to get that this is a female name or just ask who uf us this is. The welcome was overall very hectic, the guy who showed us to our room was friendly, but extremely stressed and rushed. There are no showers at the pool which is not very hygenic. In the evening at the bar, they served the red wine way too warm. Also, you never, ever serve 250ml of wine all in one glass. In the same bar, they played really loud party music which was such a pity and quite inappropriate and somehow destroyed the ambiance. How about some discreet music such as jazz, classical music etc. which fits the vibe of the scenery/mood way better? Moving on to our room, the shelf in the shower where you can put your shampoo bottles was broken and losely fixed. Overall, a lot of things were not 5-star hotel like and disappointed us. If you pay $700 for one night, you can expect more. We would not visit again.
Response from Property: Dear Alexandra,Thank you for taking the time to share your experience following your stay at Anantara Al Jabal Al Akhdar Resort. I genuinely appreciate your honest feedback, as it helps us identify areas for improvement and ensure a consistently exceptional experience for all our guests.I’m delighted to hear that you enjoyed the friendliness and attentiveness of our team, the outstanding breakfast, and the hotel’s architecture. However, I deeply regret that several aspects of your stay fell short of your expectations.Please accept my sincerest apologies for the oversight during your arrival, both at the entrance and at check-in. Your point regarding the assumptions made about your name is especially concerning and not reflective of the inclusive and personalized service we aim to provide. I assure you that your feedback will be shared with our team to ensure greater attention and sensitivity moving forward.I also regret that the ambiance at the bar and some details in your room and at the pool did not meet the high standards we strive for. We take your comments about the music selection, wine service, and room maintenance seriously, and I will personally address these matters with the respective departments.Your feedback about the pool showers and the overall sense of rushed service is also noted, and we will work to enhance our operations to create a more seamless and luxurious experience for future guests.While I understand your decision not to visit again, I hope you will reconsider in the future. Should you decide to return, I would love the opportunity to personally oversee your stay to ensure a truly exceptional experience.Thank you once again for bringing these matters to our attention.Best regards,Amal Al Hinai/ Operational Excellence Manager
Guest User
Premier Room with Canyon View 1 King bed
Stayed in Jan 2024
Couples
8 review
Outstanding
Posted on Feb 6, 2024
INCROYABLE. Franchement rien a dire, c’était juste magnifique! Un reve cet hotel, il y a TOUT. Et la vue waw.
Petit conseil: a 2000m d’altitude il fait froid alors prenez des vêtements chauds!
Response from Property: Dear Guest User, Thank you for taking the time to write a review following your recent stay and for recommending us. It was our pleasure having you and we are very delighted to hear that you enjoyed your stay with us especially the location with a magnificent view and the service from our team members. Rest assured that your review will be shared to the team. We hope that your happy mountain memories will stay with you for a long time. We hope to welcome you back again in the near future to Anantara Al Jabal Al Akhdar. With kind regards, Amal Al Hinai/ Operational Excellence Manager
Barnabas Loh
Deluxe Room with Canyon View 2 Single bed
Stayed in Oct 2023
Travel with friends
1 review
Amazing
Posted on Nov 11, 2023
Stepping into Anantara Al Jabal Al Akhdar, I am immediately transported into a place of relaxation and it’s almost when time has stood still.
No doubt, the service standards has been from start to finish extremely impeccable. I am very amazed that the staff are all very polite and very friendly and forthcoming. In particular, I am very impressed with Cristina, a staff from Bella Vista Italian Restaurant. Cristina has been so friendly and she has managed to make us feel at home even only with just a dinner affair.
The attention to details of provided is mind blowing and I so impressed by the breakfast buffet spread that I am spoilt for choices.
Notwithstanding, the view is absolutely breathtaking and each time I stand at the viewpoints of the hotel I am always amazed at he grandeur of the canyons that the hotel overlooks. This place is a must visit for anyone who wants luxurious living , glorious view sand excellent service standards.
Response from Property: Dear Barnabas Loh, Thank you for taking the time to write a review following your recent stay and for recommending us. It was our pleasure having you and we are very delighted to hear that you enjoyed your stay with us especially the location with a magnificent view, the villa, quality of food especially in the Italian Restaurant Diana's Point. Rest assured that your review will be shared to the team especially with Cristina. We hope that your happy mountain memories will stay with you for a long time. We hope to welcome you back again in the near future to Anantara Al Jabal Al Akhdar. With kind regards, Amal Al Hinai/ Operational Excellence Manager
Maha Alshiha
Deluxe Room With Canyon View
Stayed in Sep 2023
Travel with friends
10 review
Amazing
Posted on Oct 29, 2023
The infinity pool villa we stayed in was beautiful! Although it was only one night I enjoyed my time, the weather was good but it became cool at night. Sahan, the person who checked us in was very helpful and welcoming, he gave us a tour and prepared our villa very nicely and provided everything we asked for. My friends and I had lunch at the Italian restaurant and enjoyed the view at Diana view point. We picked up some fresh fruits and then spent the rest of our time in our beautiful villa ❤️ I would comeback again for sure. Although I would like to point out that the toilet emanated bad sewer smell that can be fixed by adding an air refresher, also when I checked out one of the staff made a mistake with the amount given to me but later they contacted me and fixed the problem and apologized for the hassle.
6/13
Response from Property: Dear Maha Alshiha, Thank you for taking the time to write a review following your recent stay and for recommending us. It was our pleasure having you and we are very delighted to hear that you enjoyed your stay with us especially the location with a magnificent view, the villa, quality of food especially in the Italian Restaurant Diana's Point. Rest assured that your review will be shared to the team. We hope that your happy mountain memories will stay with you for a long time. We hope to welcome you back again in the near future to Anantara Al Jabal Al Akhdar. With kind regards, Amal Al Hinai/ Operational Excellence Manager
saeed
Deluxe Room With Canyon View
Stayed in Nov 2022
Couples
1 review
Outstanding
Posted on Dec 6, 2022
Worth it
Love BBoon
Premier Room with Canyon View 1 King bed
Stayed in Feb 2024
Couples
11 review
Outstanding
Posted on Mar 14, 2024
Anantara Jebel Al Khadra Resort is a place where you can enjoy a relaxing break amidst nature. Along with the beautiful scenery of mountains and sky, the comfortable atmosphere within the resort provides guests with a peaceful vacation. The restaurant offers fresh and rich cuisine, while the spa offers a special experience to heal your body and mind. Anantara Jebel Al Khadra Resort is the perfect choice for those looking for a holiday amidst nature.
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Response from Property: Dear Love BBoon, Thank you for taking the time to write a review following your recent stay and for recommending us. It was our pleasure having you and we are very delighted to hear that you enjoyed your stay with us especially the location with a magnificent view, the villa, quality of food especially the fresh and rich cuisine overall our restaurants and SPA experience. We hope that your happy mountain memories will stay with you for a long time. We hope to welcome you back again in the near future to Anantara Al Jabal Al Akhdar. With kind regards, Amal Al Hinai/ Operational Excellence Manager
Alen4ik
Deluxe Room With Canyon View
Stayed in Jan 2024
Couples
3 review
Outstanding
Posted on Mar 1, 2024
The best service you've ever encountered! Everything was excellent
Original TextTranslated by Google
Response from Property: Dear Guest User, Thank you for taking the time to write a review following your recent stay and for recommending us. It was our pleasure having you and we are very delighted to hear that you enjoyed your stay with us especially the location with a magnificent view and the service from our team members. Rest assured that your review will be shared to the team. We hope that your happy mountain memories will stay with you for a long time. We hope to welcome you back again in the near future to Anantara Al Jabal Al Akhdar. With kind regards, Amal Al Hinai/ Operational Excellence Manager
Guest User
Premier Room with Canyon View 1 King bed
Stayed in May 2024
Solo travelers
29 review
Outstanding
Posted on Jun 11, 2024
Everything was good. I was the only one who came to the hotel by myself. Diana corner was full of couples. During dinner, a singer came to sing perfect, which made me look even more miserable. The hotel cats were not afraid of people. The black cat was a little injured. I bought a lot of cat and dog food from muscat to feed them during hiking. Later, the hike was cancelled and I decided to lie down in two hotels and give them all to the cats here. The weather is getting hotter and hotter. It is really not easy for the workers and animals in the Middle East.
Original TextTranslated by Google
Response from Property: Dear Guest User, Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your detailed comments and are pleased to hear that, overall, you had a good experience. We are sorry to hear that you felt uncomfortable during your stay. We strive to create an inclusive and welcoming atmosphere for all our guests, and your feelings are important to us. Your note about the dining experience is valuable, and we will consider how we can ensure all our guests feel at ease and included. Regarding the cats at our hotel, we truly appreciate your kindness in caring for them. Your compassion towards our local animals is heartwarming. We will make sure the injured black cat receives the necessary attention and care. We acknowledge the challenges posed by the increasing temperatures and understand the difficulties faced by both our workers and the animals in this region. Your empathy towards them is commendable. If there is anything more we can do to improve your experience or if you have any further suggestions, please do not hesitate to let us know. We hope to have the opportunity to welcome you back and provide you with an even better stay. Thank you once again for your feedback and for choosing our hotel. With kind regards, Amal Al Hinai/ Operational Excellence Manager
agus
One Bedroom Cliff Pool Villa
Stayed in Jul 2023
Family
36 review
Outstanding
Posted on Aug 31, 2023
Great place to relax with family
Original TextTranslated by Google
Response from Property: Dear Guest User, Thank you for taking the time to write a review following your recent stay and for recommending us. It was our pleasure having you and we are very delighted to hear that you enjoyed your stay with us especially the location with a magnificent view, the food and the great team. Rest assured that your review will be shared to the team. We hope that your happy mountain memories will stay with you for a long time. We hope to welcome you back again in the near future to Anantara Al Jabal Al Akhdar. With kind regards, Amal Al Hinai/ Operational Excellence Manager
Guest User
Premier Room with Canyon View 1 King bed
Stayed in Jan 2023
Couples
1 review
Outstanding
Posted on Apr 5, 2023
This hotel was amazing. The location and the view are magnificent. The food is delicious, even the buffets (dinner and breakfast) were a hit. The service was impeccable and the many activities offered were well organised.
Original TextTranslated by Google
Response from Property: Dear Guest User, Thank you for taking the time to write a review following your recent stay and for recommending us. It was our pleasure having you and we are very delighted to hear that you enjoyed your stay with us especially the location with a magnificent view, the delicious food in particular the buffets (dinner and breakfast) and great activities. Rest assured that your review will be shared to the team. We hope that your happy mountain memories will stay with you for a long time. We hope to welcome you back again in the near future to Anantara Al Jabal Al Akhdar. With kind regards, Amal Al Hinai/ Operational Excellence Manager
Guest User
Premier Room With Canyon View
Stayed in Mar 2023
Couples
1 review
Amazing
Posted on Apr 29, 2023
Beautiful structure, location and very well cared for. Nice gym and spa (sauna has too low temperature). Considering the level of the structure, I would have expected free services such as: aperitif and snacks in the afternoon, 1 free yoga session.
Original TextTranslated by Google
Response from Property: Dear Guest User, Thank you for taking the time to write a review following your recent stay and for recommending us. It was our pleasure having you and we are very delighted to hear that you enjoyed your stay with us especially the location with a magnificent view, the gym and SPA as well. Rest assured that your review will be shared to the team. We hope that your happy mountain memories will stay with you for a long time. We hope to welcome you back again in the near future to Anantara Al Jabal Al Akhdar. With kind regards, Amal Al Hinai/ Operational Excellence Manager
Guest User
Premier Room with Canyon View 1 King bed
Stayed in Jan 2023
Couples
16 review
Outstanding
Posted on Mar 31, 2023
Perfect hotel. It should be noted that a four-wheel drive is required to go up the mountain, and contact the hotel in advance.
Original TextTranslated by Google
Response from Property: Dear Guest User, Thank you very much for taking the time providing us with this excellent rating of your recent experience in Ctrip. Allow me to response in English. We are thrilled to learn that you enjoyed such an amazing time with us in our beautiful place and very happy to know that we have meet your expectations with the great service overall our aspects. Our team will be encouraged to know that they contributed to you leaving with wonderful memories in your vacation. Thank you for recommending us to other travelers and we hope to have the great pleasure to welcome you again. With kind regards, Amal Al Hinai/ Operational Excellence Manager
Guest User
Premier Room With Canyon View
Stayed in Nov 2022
Travel with friends
2 review
Amazing
Posted on Dec 26, 2022
Good breakfast with wide variety (incl. whole coconut, hummus, etc). Nice pool.
There is another luxury hotel in the same price range about 25 minutes away in this area. We visited that one for lunch and saw that the location/view from the other hotel was even more spectacular. The location of Anantara is already very good, but it could be even better :-)
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Guest User
Deluxe Room With Canyon View
Stayed in Mar 2022
Solo travelers
16 review
Outstanding
Posted on Apr 8, 2022
Worth a stay worth recommending!
Original TextTranslated by Google
Guest User
Deluxe Room With Canyon View
Stayed in Jan 2023
Family
1 review
Outstanding
Posted on Feb 17, 2023
TOP TOP TOP
Original TextTranslated by Google
Response from Property: Dear Guest User, Thank you very much for taking the time providing us with this excellent rating of your recent experience in Trip.com. Allow me to response in English. We are thrilled to learn that you enjoyed such an amazing time with us in our beautiful place and very happy to know that we have meet your expectations with the great service overall our aspects. Our team will be encouraged to know that they contributed to you leaving with wonderful memories in your vacation. Thank you for recommending us to other travelers and we hope to have the great pleasure to welcome you again. With kind regards, Amal Al Hinai/ Operational Excellence Manager