Guest User
August 25, 2022
Unfortunately, I have to agree with one of the previous reviews in various aspects. In a 4-star hotel, you should be welcomed in a different way than just being given the key. Wait! There was a short description of the location of the room. Oh well. The house is spectacularly situated on a mountainside with a view of the entire valley as far as Merano. Really great!! The problem, in my opinion, is that this is exactly what people are resting on. At first glance, everything is great. On closer inspection, however, you get more and more the impression that the management is just letting things go. And this has obviously been the case for some time. Almost everything here is in need of renovation. Not dirty. Just - let's say: worn out. Nothing has been updated for a long time. The actual spa area - which was a decisive factor for us - relevant to the booking, the sauna village, is, to put it mildly, unfortunately not what the brochure promises. On the contrary. Nothing is done, or only the bare minimum is done. As a result, floorboards slowly rot and push through. The screws then stick out. It's not a question of if, but when a guest's foot will get caught on them... At the pool I overheard a conversation between two other guests, one of whom had been there a few years ago. He confirmed that it was the same back then. It's such a shame. If this sauna village had been brought up to scratch with a bit of enthusiasm and craftsmanship, the saunas sealed and all opened - and not one of them closed for years - and the railings renewed so that you don't have to worry about falling through if you hold on to them, it would be a straight A in terms of hotel spa areas. Would have. Could have. Would have. All subjunctives. A shame. A real shame. Against this background, the fact that the guests who booked the most expensive room were looked after in great detail by the same receptionist, accompanied to their room and shown around the hotel, almost takes a back seat. Almost. Oh well. We had just booked the cheapest room. I can't say anything about the evening meal. We only had breakfast...which was absolutely fine!! Not to be forgotten, and to end on a positive note, is the senior manager. He is always there and is friendly, competent and humorous in answering questions about the area, tours, etc.
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