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We booked this hotel after a nightmare day. Wrong flight booking, re-protected three times after three more mistakes from booking office, and finally two and a half delay of the flight to Wien (me, my wife and our daughter, 11). I booked this hotel while in line at the x-ray counters in the airport, maybe not super-competitive but near enough to Wien airport to allow us to take a flight the morning after without a wake-up at dawn. Unfortunately, the delay of the flight pushed our arrival at the hotel after midnight, and the front desk closes at midnight. So, another problem (the last one, fortunately). They left our key in a safe box outside the hotel, giving us the code to open it. Arrived, found the key, and had the well-deserved rest in a comfortable sized room, with very good noise insulation. Breakfast the day after was OK. Considering the day, I am sure I have been quite pushing. Still, they have been absolutely kind and solution driven. Very good job.

The front desk service was very warm, very patient, and English was good. The hotel is clean and hygienic, although it is close to the airport, it is very quiet and can't hear any take-off and landing sound. The room is very small and the bed is very small. It feels that it is possible to fall under the bed when you turn over.

marvelous. Too thoughtful

A little gem in the middle of seemingly nowhere! Zero access to public transport but that's the only negative, if at all. A very helpful front desk, clean & neat rooms, an adequate gym, golf shop, a mini supermarket and above all a fantastic eating experience! You can watch your food being cooked 'live' in front of you - the spread is simply amazing. Easily the best breakfast I've ever had while travelling. Definitely worth staying at especially if you don't need to get into Vienna proper.

I recently booked a two centre holiday with you to Bratislava and Vienna. This is an edited copy of complaint I sent to the travel company, JETLINE HOLIDAYS many weeks ago. I received no reply. ACCESS Access to the Vienna hotel, ARION CITY HOTELwas nearly an hour’s ride from the centre of Vienna. When booking the holiday representative assured me the hotel was central even when I questioned him about the location having googled it while talking to him. In fact it was a 50 minute taxi ride from Vienna railway station – a cost to me of 25 euros. I had a time estimate from the Viennese travel authorities which shows that on public transport it would take me 35 minutes to get to the centre from the Arion City hotel on the assumption that I can do the walks in seven minutes – I am 79 years of age in a few days’ time and my wife is over 70 – and assuming I caught the train and bus immediately on arrival at the stops. In fact to get to the hotel I would have needed to catch one subway train, one bus in between which are two walks. The manager of the Arion Cityhotel said a realistic estimate of getting to the centre of Vienna is an hour. Worse than this the buses don’t run every day as you shall see on the enclosed highlighted form. THE HOTEL The hotel was appalling. The first room stank of cigarette smoke and we asked and reluctantly got a change of room. This did not stink but the room was dirty. For example, there was mould behind the washbasin, the waste overflow on the wash hand basin was black and clearly hadn’t been cleaned in months and the white shower curtain was brown, wet and smelling stale. The tile grouting had mould stain. The under bedding was very old, lumpy and rather grubby. The choice of food in the restaurant was very limited. Everything with chips, and either appalling beefburgers or a set meal of mediocrity. My wife ordered a beef soup which was a beef cube dissolved in water. Additionally the service was verging on the rude. The manager told us there was a tram a good walk away which could take us to the city centre but that it was an hour’s ride away and not regular. In short this was not a two CENTRE break. It was a deception. As a result of which on the following day we decided to go back to the centre of Vienna by taxi - another 25 euros and book in a central hotel This extra hotel cost was £234.81. I spent £44 in taxi fares. The Arion Cityhotel is in a bleak part of suburban Vienna and as depressing a location as you can imagine. There were no shops, bars, restaurants or life anywhere near the hotel. I HAVE RECEIVED NO REPLY FROM JETLINE HOLIDAYS

Excellent location and easy to find - only a ten-minute walk from Terminal 3. Check in was a bit slow, but the beds were very comfortable and the shower had very good water pressure. Would be better with tea/coffee facilities in the room.

Stopped for 2 nights with the staff. We had an early departure from Vienna on Monday, so did not manage to arrive on the first bus from Nitra. We decided not to come for one night, but for 2 to see Vienna on Sunday. Hotel was booked in advance, days for 10. Choose long, booked through booking. Choose the cheapest of the hotel offered for two. The price was lower at the expense of two layers beds. Yes, the room itself is small, less than other options. But for ”nighting twice” we seemed enough. Ok. Paid and calmed down. How was it when we arrived to hear that this number is one person!!!! Shock. The ruin is money not small, about 180 euros. And after all there were options and more cool hotels in the same microdistrict, for 203 euros for two in 2 nights, for example. I open my booking office and show that we booked a room for two!!!!!!! The porter has been talking to someone for a long time on the body, says OK, you have to wait until the hour of the day. I have a very bad English, so I call my husband, give the porter the phone, and he confirms that everything is OK, but you have to wait until the hour. Leave a bunch of suitcases, backpacks with notes practically on the floor between the registration and the dining tables, because there are no storage cameras, there is no receptacle as such - a narrow space is re-equipped under the cafe, or how they call themselves loudly the restaurant. Standing in front of the counter with the porter almost tight pops to the nose of breakfast guests is not the pleasant ”poza.” The porter is also the waiter, who runs away to the kitchen, to the microwave, Then to the client .... The nightmare from which I wanted to leave quickly. We took the most necessary and went to Vienna. From Vienna returned about 17 hours, and we were immediately pleased that we should pay 46 euros for the room. To say that we were upset, it is just to keep quiet. We tried to explain again, show the reservation, but the porter said or pay up or one person. Ok. We made up and asked for an invoice. We were told they would give us in the morning. Ok. Next, you can get into the room on a small elevator that runs by the key. The porter saw, I was in shock and couldn't start the elevator, but I didn't hurry to help us. I had to ask, though he was standing right next to the elevator, in a metre away and watched attempts to insert the key and press the floor. Who should guess that the key must still be turned in the lock. Personally I did not have to face such flood lifts. Room ... I was struck by its tiny and unthinkable door. If you open the closet, the entrance door and the door of the bathroom are blocked. Why not put the door closet on the trails? It is fair to say that the room was perfectly clean, the batteries all worked (it was the end of October, it was cold and we included heating in the room and in the bathroom). There were towels in the bathroom, liquid gel near the washing machine and in the shower. No claims. Everything in the bathroom and toilet worked perfectly, one pleasure. Here's not the room you can say. There's no tumb under the suitcase, only one chair,

When we arrived, the reception was open, receptionist gave us a key from our room and information that breakfast is till 9 am (btw everywhere at the hotel is written till 10 am). She really was not friendly, so we did not ask her about parking, we tried to find some information on the internet (which is free in the whole hotel 👍🏼). The hotel is in parking zone, which is not free, we had to park our car 10 minutes far away from the hotel (6€/day), I read here that parking is available in the yard, but during our stay there was some reconstruction (maybe this is the reason why receptionist did not offer to us free parking). The quality of the room really is not 3 stars (no fridge, poor air conditioner, very poor cleaning, dirty walls - it looked like a cemetery of insects, no vacuumed carpet). After opening hours of reception we have noticed that our room is infested by ants! There was a lots of them and around bed and because we have noticed it approx.4hrs after our arrival, we had them also in our luggage! So I went to the reception which was already closed but there was an emergency phone number - which is by the way written wrongly(marked by yellow in the picture)! I have tried find some other phone number (marked by blue in the picture) on the hotel’s web site, the number was not available but the answering machine “told” me some other phone number which finally worked (marked by green in the picture)! The man on the other side asked me to call after 10 minutes, that he have to discuss this issue with hotel’s manager. After 10 minutes I called to him again and he told me a special code to the machine in front of the hotel and there we got a key from another room. In the morning we went to the reception to return the key from the “ants room” - receptionist asked us what happened and when we explained her the situation with ants she did not apologize, did not give us any small compensation instead of this she looked at us like we are crazy. Beds in the booth rooms were uncomfortably soft and instead of one double bed there were two beds knocked together which would be fine if they would hold together, because when you woke up in the morning there was not one double bed but two single beds and hole in the middle. The location of the hotel is fine - close to the metro station or tram station, breakfast good. They should improve the staff and do something with the walls (spots after killed insects) in rooms and improve the cleaning of the rooms.

It's perfect! The hotel is comfortable, and the room is small but with reasonable layout. It's convenient in transportation. The subway U3 and 71 bus are nearby, and it is very convenient to go to various attractions. We took the flix bus to arrive and depart. U3 line is four stops away from the hotel.