nono n
October 9, 2021
I was very excited to book a corner room here with a huge wrap-around balcony. We had booked four nights, but arrived one day late due to a flight cancellation. When we arrived, we were assigned to a different room with a TINY balcony, only large enough to accommodate one chair. Sebastian said it was because we arrived a day late and he gave our room to another. Okay. I guess I can understand that, but then we discovered the we were charged the same rate for the inferior balcony room. He said that rooms with ANY balcony were considered "superior". See the photo I have posted of the room diagram and note room 104 vs 102. BIG difference. Other than that, it was lovely. The food was good. The spa at their sister hotel was a nice retreat. Christiane and Sebastian were lovely, too. This location is good if you want to be near the cable car, but it is adjacent the main highway thru the valley (27). It is busy and loud with traffic during the day. Not a huge deal when trying to sleep as we always travel with earplugs (and you should, too).