Ramada by Wyndham SeaTac Airport

She. We first got to the hotel we were told to wait for about 5 min while the manager Bree and the front desk receptionist were busy trying to figure something out. Which is normally ok, but the attitude that came with us waiting was seemingly rude. We had gotten our room keys went up to our room and our room is fair. No microwave, no safe, no amenities. My mom and were trying to explore the stairwell adjacent to our room. That was a bad idea. From the moment we opened the door and headed down the stairs there was human feces that someone had stepped on at some point and kept walking up the stairwell. Mom and I had to maneuver our way down the stairs around the human feces. Sure enough we get to the last level of the stairwell ready to run out the door, then we came across a huge pile of human feces in the corner of the door inside the stairwell. It was so gross. Not staying here anymore. Once I let the front desk know that night as soon as we see. It I let them know. The answer from the receptionist was beyond a professional answer. It was more of whining about what she does and doesn’t do and where she drew her boundaries. The day of check out was the worst experience I’ve ever had at a hotel. We attempted to checked out before 11am which check out is at 12pm. My mom had remembered she left her coat hanging when we left the room and was headed back to the down to the lobby. She tried to open the hotel room with both the key cards they gave us but it started flashing red. So she heads down to the lobby and asks for a new key card. To her avail the key card did not work and mind you 1 elevator works and it could take between 5 mins to 15 mins for a lift in the elevator. So mom still couldn’t open the door, door still flashing red. I go check on my mom and she’s having a hard time going up and down the stairs.. she’s stage 5 kidney disease so it’s hard for her to get place to place especially if it’s up and down. So I run up to the room with a new card for the door still doesn’t work. 3x more up and down nothing. The front desk receptionist says “at this rate i won’t have anymore key cards for the guests… not my problem but thank you for sharing. So the 3rd time I was in the elevator and ran into front desk receptionist and tell her to please open my door. She did, I couldn’t wait to run out of that hotel as soon as I got my mom’s coat. The restaurant was great. Service was amazing, what was upsetting was hearing a bug zapper, zapping lots of bugs that are in the kitchen area. It made me want to stick to just drinking my wine. Other than that the restaurant was good.