Homewood Suites by Hilton Hotels in Seattle

Hotel location is good, the airport is out of the link to the station near the hotel; the room is more spacious, the three of us are quite comfortable; there is a parking lot near the hotel, but they have to pay for themselves, the United States and the country are different, stay at the hotel There is no parking fee; there are many restaurants, cafes nearby, and it is quite convenient to eat.

Room and breakfast - nothing to complain about. Review and rating about hotel service. 1. Because of COVID no automatic room cleaning, need to request cleaning - totally understand. So after 3 nights used Mariott app to request room cleaning. Nothing. No acknowledgment. Next day room not cleaned. Oh maybe it was the 'need 24hr notice' so wait another day. Room still not cleaned. By this time (after #2 and #3 below have passed), screw it - more of a hassle to deal with than worth the effort. Maybe it was the app. We'll never know. 2. Toilet flapper issue notice on day 3. Basically water draining from the tank so need to open the tank up and fiddle with flapper. Called to ask for someone to check toilet next day when we were out. Next day head out and return to room: Apparently no one showed up - toilet in same condition when we left room. Called again. Luckily repair guy was still around and he replaced flapper in 10min. He was the highlight of the hotel service. 3. Ordered room service - just a bowl of soup. ”Room service” means pick up food from front desk -- no problem, totally understand. Person on phone says front desk will call when food is ready. 40min minutes later still no call. I call the front desk on the HOTEL ROOM phone and the guy says ”uhh ... we've been trying to reach you - tried calling over and over. Seems like your phone wasn't on.” And I confirm: ”You mean this phone?” (the hotel phone I'm using to talk to you right now?). ” uhh yep.” Seriously? When we got back home, 900 miles from Seattle, there was a message on my HOME phone that the hotel was trying to reach me because the other phone (connected to the Mariotte app) wasn't picking up. Umm .. why not call the HOTEL ROOM phone, where we are most likely to be given I called in the order from the HOTEL ROOM phone. Why call my HOME phone that is 900 miles away? Also no evidence of call from hotel on my cell phone. Expected just a little more from a $260-a-night room hotel.

I was determined to book this hotel for our 20th wedding anniversary trip to Seattle, which is good, because frustrations with the All.com, fairmont.com websites and the Accor ALL app made it a challenge to actually do so. When I finally booked, I put a note on the booking that it was a very special occasion. We arrived by cab. While the four bellmen at the front did help unload the luggage, they also told us we seemed capable of carrying the bags in ourselves. I'm not sure if that's because we didn't arrive in an upscale SUV, or if the hotel just takes a passive approach to greeting guests. The underwhelming continued when we checked in, and I was asked what brought us to Seattle. I reiterated what was on the booking -- very special anniversary, chose to come to the Olympic Hotel to celebrate. ”Oh, congratulations. Elevators are behind you across the lobby.”. As a platinum member, a certain number of perks are granted. We arrived to a plate of bonbons and some fresh fruit. It's the fist hotel I've stayed at that actually did supply fitness gear (per Platinum perks), which was a nice surprise. I was less pleasantly surprised to find no mini-bar in the room, not even an empty fridge. I'd booked the Signature King Corner View, and it had what is likely one of the best views in the hotel. The room was nicely sized, with a desk, sitting chair and ottoman, and the king bed, with windows all around. The bed was super comfortable (as expected!). The bathroom was spacious, but in need of renovation -- at very least, to replace the old, tiny tub/shower and under-pressured, inferior shower fixtures, as well as the tile throughout. It was clean, or at least mostly, and while towels were showing some age, they were still fluffy. Amenities were a bit more limited than other properties, but we knew we could call down for extras if we needed to. Staff in hallways were friendly, and anything left in the hallway seemed to disappear quickly enough (ie room service trays and other detritus). Requests for amenities (pillows, coffee/tea replenishment) were met quickly and graciously. But... the door/bellmen were routinely disinterested -- the number of times we pushed through the main doors while they stood off to the side talking to one another was surprising. (Guests arriving in elegant dresses? Lots of help. In a shiny SUV or luxury car? Loads of reaction. But two 40-somethings dressed casually, but paying plenty to stay at the hotel? Not so much a glance or offer of help.) Housekeeping is rather annoyingly ”on demand only”, but we happily found our room had been serviced on our first day while we were out -- and when we called on subsequent days to request service, the response was gracious -- and the room was always done by the time we returned. Room service (breakfast one morning) was fast and delicious. Service in the lobby bar was friendly and the drinks were delicious. There are two restaurants -- The George and Shuckers -- and the lobby bar offers

We stayed here before our Alaska Cruise and had a very good experience. The rooms were clean and comfortable. Rooms include a mini fridge, Keurig coffee maker, iron, and safe. Dove bath products are provided. Hair dryer is attached to the bathroom wall. The front desk staff were so polite and professional at every interaction. We did pay for the package that included breakfast at Toast and Toast restaurant next door to the hotel. Food was good and generous portions. Coffee is not included so take a little cash with you. Short walk to the Space Needle. Upon check in, we signed up for the shuttle to the cruise port for $10 a person plus tip. Driver was on time, very friendly. Although we did see a few homeless people, we never felt unsafe.

I stayed 5 days and overall it was wonderful experience. Sadly, they had heater problem at that time (they gave me portable heater but it was not enough) and one day they didn't clean my room. But I would love to recommend this hotel due to the employees' service. They were super nice and kind. And the location is also perfect.

Positives Loved how clean and modern the hotel is!! Really gave excellent vibes as you step in. The room was SPARKLING CLEAN. Every corner. Much appreciated. The hotel gave four bottles of water daily.👍🏻👍🏻👍🏻 The tourist fee gave lots of benefits such as the $15 daily credit which was much appreciated. The area the hotel was in felt largely safe in its vicinity. There were lists of info given. Negatives I arrived on thanksgiving and asked front desk if there were any available food offerings near the hotel and got non-answers…. I walked around everywhere only to realise most shops were shut. I felt that front desk could be more helpful. Was locked out of the room when the battery for the door died. I had to go up and down and request for front desk to accompany me up to ensure the door could be quickly fixed. Felt likee there could be more initiative from front desk esp in situations like these which I know isn’t their fault, more of a property issue. But a little initiative goes a long way. The blanket was really thin and didn’t feel like a proper bedding. But overall, I enjoyed my stay.

super huge room, well furbished and clean. water and ice all available. cheap parking too. staff were really friendly. will definitely be back.

Room could have been cleaner, but amenities and staff were both excellent in helping us get a great stay. The bed topper must have been hard to clean for staff and the floor was dirty, but we had it get recleaned and this was fixed. Staff were super helpful and the room tech was a fun feature to have.

I arrived a bit early and dropped bag and got an email to say my room was ready not long after so got to check in early. Everything just works here - friendly staff, all as expected. Gym is awesome and clean too.