Momo(chuxingban)
November 24, 2024
We were very disappointed with our stay at this hotel. First, we had to wait 30-45 minutes just to check in, even though there were three people working the front desk. The room we were assigned was small and dated, but that wasn't even the worst part. The real problem was the attitude of the staff - none of them were friendly or welcoming.
One of the employees, whose name seemed to be Candis or Casey (the woman with a mole on her face), was particularly rude and unprofessional. When I asked her for help with the parking garage charger not working (I paid $58 for parking), her response was "I don't know, I don't charge, why are you asking me?" I was shocked by her cold tone.
To make matters worse, I later found four unauthorized charges totaling $420 on my bank account, even though my room was prepaid. When I called the hotel to inquire, the same woman who answered the phone claimed that she didn't know what I was talking about. When I asked her name, she pretended that the phone signal was bad and hung up.
This level of service is unacceptable, especially from the front desk team, who as the "face" of the hotel should be more professional. I strongly recommend everyone to avoid this hotel.
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