Remas Hotel Suites - Al Khoudh, Seeb, Muscat

Receprion staff are not helpful

Excellent Very good for a short layer over

I was advised by the conference organizer to book a stay at Remas, so I proceeded with the booking and began my journey. Upon arriving at the airport, I searched for my driver but couldn’t find him. Unlike other drivers who were waiting in the designated pickup area, my driver had parked on the opposite side, requiring me, as a woman, to carry my luggage across a significant distance before finally locating him. By the time I arrived at the hotel, it was midnight. The check-in process was smooth, and I must say the staff were polite. Everything seemed fine at first, but in the middle of the night, from 1 AM to 6 AM, the air conditioner started making a loud noise. Given how exhausted I was, I initially tried to ignore it. However, when I reported the issue the next morning, I was informed that the air conditioner couldn’t be fixed, and they offered me a room next door instead. I accepted the new room, only to discover that there was no hot water. When I complained again, their solution was to give me access to both rooms—one for sleeping and the other for showering. I expressed my disappointment but agreed to the arrangement. However, I soon realized that the main door that these two rooms were located ins had no functioning locks, i used the chair to closethe doors , When I raised my concerns, the staff simply reassured me, saying, "It's okay, nobody will open the door." I had initially booked a four-night stay, but after enduring two uncomfortable nights, I decided to leave and check into another hotel, which fortunately provided a much better experience. Despite the poor service, no compensation or discount was offered, but I accepted it as a lesson learned. As for the breakfast, I gave it a try, but the croissant was dry and tasted stale—likely a few days old—so I decided not to eat there again. Overall, it was a disappointing experience, but I’ve definitely learned from it.

Food and Service at restaurants was terrible