Sundancer Residences & Villas Lombok Reviews

Response from Property: Hi, Thank you for taking the time to share your feedback with us, we appreicate your feedback and will strive to make more improvements to comfort. We regret that your experience did not meet your expectations and we appreciate the opportunity to address your concerns. Our resort is spacious and intentionally designed to provide a tranquil and private atmosphere and experience for our guests. Our beach club offers a secluded private beach vibe, away from the more touristy areas of Lombok. Guests can also enjoy food and drinks while sunbathing, and we also offer tours to the Secret Gilis, direct from our beachfront (without having to take an additional trip to a jetty!). We also offer tours, and transportation to nearby areas like Mataram, Kuta or Sengigi for a meal and to bring you back, if you would like to enjoy exploring the local culture - simply let us know at the reception and we will gladly arrange accordingly. Our staff do try their best, we have a team of dedicated staff, should you require any assistance, our staff around the resort will be more than happy to assist you. Thank you again for your feedback, we hope to see you again at Sundancer Lombok.

Response from Property: Thank you for taking the time to rate your stay with us. We appreciate your feedback and we are committed to continually improving your comfort. Your kind words inspire our team to continue providing the best possible experience for our guests. For future visits, we offer convenient airport transfers (one or two-way) - simply inquire at reception or email us in advance. While our beachfront location presents certain unavoidable challenges, we are taking additional measures to enhance our facilities. We are also planning a thorough deep clean of our toilets, including the anti-limescale and anti-rust treatments, to ensure utmost comfort for our guests. We look forward to welcoming you back to Sundancer Lombok in the future.