Hotel Kapalai Semporna Reviews

They seems do not respect client pay extra money to order the high floor ocean view room. I booked the high floor, ocean view room, however the front desk had us a low floor (4th floor) and told us that is what we ordered. I insist to change the room and they asked us to move to 10th floor and told us this room is new, has none stay before and there is no other clients in this floor. However in the morning when we got up, half of the room in 10th floor have occupied. I do not understand why the hotel people lied as that. Overall the view is great in the room.

Shuttle bus to the pier: The hotel will arrange a shuttle bus when leaving the hotel, and the service is very good. The room hardware facilities are very complete, very clean and comfortable, and the plugs are universal. I feel very safe and secure staying here. The island hopping itinerary in the hotel lobby is reasonably priced, and the three-day itinerary is very good. The instructor who arranged the OW diving certificate for the children is also very patient and responsible! It is a very warm hotel to stay in. I really want to give you the best reviews!

Environment: Newly opened hotel, all new, but far from town (pictures 2 and 3 show the approximate distance). The hotel provides fixed-time pick-up and drop-off, which is a bit rare. The rest of the trip needs to be done by yourself or paid. It is very close to the road, and the glass has poor sound insulation. There will be cars and dogs barking all night. The fan and air conditioner are also very loud. Those who pursue quietness will not contact them. Hygiene: The sheets are not clean, some are yellowed, and they feel that they have not been washed clean. There are also ants on the 6th floor. Facilities: There are few people in the bar and terrace on the top floor.