Banyan Tree Villa Hotel

Banyan Tree Villa Hotel Reviews

Banyan Tree Villa Hotel

LOT A13a, Taman mutiara, Semporna, Sabah, 91308, MalaysiaView Hotel Details
Banyan Tree Villa Hotel
Banyan Tree Villa HotelBanyan Tree Villa HotelBanyan Tree Villa Hotel
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Banyan Tree Villa Hotel Guest Reviews

4.1/5
Very Good
136 review
Verified reviews
Location4.2
Amenities3.9
Service4.0
Cleanliness4.2
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All reviews(136)
Positive reviews(109)
Reviews with photos/video(44)
Great service(46)
Clean and tidy(44)
Awesome stay(35)
Classy environment(22)
Convenient location(11)
Beds were average(7)
Great location(7)
Negative reviews(27)
SleepyBilly
Deluxe Queen Room
Stayed in Jun 2024
Couples
4 review
3.0/5
Posted on Jul 1, 2024
Its not a HOTEL but HOMESTAY. it's not the same as what you can get in pictures. Anyway the room still clean just way smaller than how you imagine
Guest User
Superior Queen Room
Stayed in May 2024
Couples
1 review
1.5/5
Posted on May 28, 2024
At best, this can be considered as a chalet. Definitely not a hotel or villa as the name suggested. Free Breakfast is non existing. The room B-01 is not fit to stay as the bathroom door cannot be closed and the constant water sound from the pumping will keep u awake at night. We demanded a change of room the next day and was given B-06 which is on the 2nd floor. It is a better room. There are no cloth racks or cupboard if u need to hang your clothes or towels (even in the toilet). When we approach the staff, was given those stick on hangers as a temporary solution. I have stayed in many homestay or Airbnb, this one is one or the worst in terms of service delivery. Don't book just because the "hotel" pictures looks nice, see the negative reviews and avoid this place.
Response from Property: Our breakfast is delicious, thank you for your pictures. We will actively solve the bathroom problem. Thank you for your comment.
Gaspar
Deluxe Queen Room
Stayed in Apr 2024
Solo travelers
12 review
3.0/5
Posted on Apr 11, 2024
Was complicated for me to arrive to the room. Good quality price relation
Response from Property: Dear family, thank you for your support. We will continue to improve. Thank you for taking the time to give us a valuable evaluation. We are very honored that you are satisfied with our hotel and spent a wonderful time here. We I will continue to work hard and serve you all with a friendly smile and enthusiasm. Finally, I wish you happiness every day.
Nihilismcx
Deluxe Family Room
Stayed in Aug 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Aug 19, 2024
The boss is Chinese, very nice and friendly. I will choose this place again next time. We couldn't get a taxi at the second hotel, so the boss gave us a ride for free. The room was newly renovated, very clean and had organic hemp. It was very suitable for friends to hang out together, and it was very quiet, not noisy at all. Super good reviews, I will come again next time
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Guest User
Villa
Stayed in Aug 2024
Family
1 review
4.0/5
Very Good
Posted on Aug 15, 2024
Good value for money, suitable for a family, the owner is Chinese, easy to communicate, problems can be solved in time. It is also close to the pier. You can book island hopping through the hotel butler.
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bensgao
Deluxe Twin Room
Stayed in Aug 2024
Family
67 review
2.1/5
Posted on Aug 6, 2024
I changed rooms temporarily in Semporna. I only paid attention to the name of the hotel "Banyan Tree". The price was more than 900. I placed an order immediately without reading the reviews. I placed an order for two days. When I arrived, I found out! Oh my God. I have never stayed in such a simple "hotel" in my life. There were two single beds and I thought there was no space! There was no hanger, no table! I just finished the diving certificate test and wanted to stay for two days to have a good rest, but I couldn't stay at all. The most unacceptable thing is that the shower and toilet in the bathroom are next to each other. You should draw a curtain to separate them! There is no difference between dry and wet! If the price is marked within 200, I think it can be accepted, and I have expectations. This is 900+! (RMB) Oh my God! I stayed in Doubletree in Kuala Lumpur for just over 900. There was no water in the room and the breakfast was extremely simple. The child went to breakfast at 9.55 and couldn't find anyone. There was nothing. Besides complaining, let me talk about the highlights of the hotel: 1. When I asked to cancel the reservation for the next day, they cooperated and cancelled it very quickly; 2. The attitude of the girl at the front desk was OK; there was no coffee or tea to drink, and I asked for hot water to make a cup of tea for myself, and the girl went to find a water heater. 3. The overall location of the hotel is good, hygienic, and relatively clean
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Anonymous User
Deluxe Queen Room
Stayed in Jul 2024
Travel with friends
14 review
1.2/5
Posted on Aug 7, 2024
It's hard to describe a hotel. Please see the pictures. I basically didn't sleep on the first night because after turning off the lights, as shown in Figure 1, the door was transparent. Figure 2, the skirting of the room; Figure 3, the door of the bathroom, the door ***** fell off; Figure 4, the shower head can't be hung up, and you have to operate it with one hand to take a shower; Figure 6, the bed, you can experience it yourself; Figure 7, the washbasin; Figure 8, the remote control has no electricity, and the air conditioner is turned on and off by the power supply. In addition, there is no water, and there are a lot of mosquitoes. I killed 4-5 mosquitoes every day. At first, there was no mosquito repellent, but later it was given, and the number of mosquitoes decreased to about 2 every day. There is no trash can. There is no sound insulation at all. In the next room, there is a man with his son and an old lady. They play games with the children at night until 11 or 12 o'clock. It's very clear. Service, everything is self-service. The most comical thing is that the guest notice said that when experiencing homestays, don't be too demanding (roughly speaking). I have been to many places, that is, I can accept simplicity, but I am not here to challenge survival skills. This is really an experience I don't want to relive. In addition, on the morning of the day I left, a Chinese man was abusing a dog in the yard next to me. He had a tattoo on his neck, so he must have been there often.
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6/8
Guest User
Superior Family Room
Stayed in Jul 2024
Family
3 review
0.5/5
Posted on Jul 14, 2024
Basically, there is no service. They took us into the room, gave us a door card and left. They disappeared immediately. There is no daily cleaning. When we asked her to replace the bath towels after use, she was unwilling to give us new ones. She said that they were not enough. Breakfast is for you to see. It is fried noodles, white porridge and bread. If you go too late, there will be no eggs. The table in the room is broken. There is no hook and no place to put clothes. The water pressure is unstable. Sometimes it is on and sometimes it is off. I went to the front desk and the attitude was very bad. It was useless to report it. This is a hotel that costs more than 700 yuan a night. It is so bad that it explodes. The good reviews are all fake. Every guest who stayed in the hotel said it was good. The Chinese boss specializes in cheating Chinese people. You can judge for yourself. Oh, by the way, each room has only one room card. At 12 o'clock in the evening, my friend was taking a shower and I came out to deliver something to him. No one opened the door. I couldn't find anyone at the front desk. I shouted for a long time but no one responded. There was no contact information. The wifi never connected. It's a huge pit, a super pit.
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Guest User
Deluxe Twin Room
Stayed in Jun 2024
Travel with friends
4 review
5.0/5
Outstanding
Posted on Jun 15, 2024
The room was very clean and tidy, with hot water. There was also a laundry room which was very convenient. The location was very good, very close to the tourist pier, which made it very convenient for us to island hop in the morning and come back. The boss was very nice. I forgot my bag at the hotel, and the boss helped arrange a driver to bring it back. Highly recommended!
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Anonymous User
Deluxe Queen Room
Stayed in May 2024
Booked for others
15 review
3.0/5
Posted on May 19, 2024
This is probably the largest homestay in Semporna. It has a very large yard, but the rooms are very small. You can do your laundry by yourself, there is free drinking water, and there are a group of super cute kittens. The local staff are very kind. However, the overall accommodation experience can only be described as "barely make do".
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Response from Property: Thank you for your review, we will continue to improve ourselves and wish you a pleasant journey
Guest User
Superior Queen Room
Stayed in May 2024
Couples
1 review
5.0/5
Outstanding
Posted on May 17, 2024
It's my first time in Semporna. The boss is Chinese. He is very reliable. He also provides airport pick-up and luggage storage. The restaurant he recommended to us is also very delicious. The itinerary he booked was also a great experience. The room should be the cleanest in this town. Chinese friends must support it. Haha
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Guest User
Deluxe Family Room
Stayed in Apr 2024
Travel with friends
3 review
0.7/5
Posted on May 5, 2024
Please look at the pictures. We booked the Banyan Tree. Please remember to check the negative reviews to see if you can accept them. For this experience, I stayed in a guesthouse in the town for more than 600 yuan.
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Response from Property: Hello, you have booked a special family room. If you feel that the environment is not good, you can take a look at our light luxury family room.
Xiayizhanrineiwa
Deluxe Queen Room
Stayed in Apr 2024
Travel with friends
70 review
5.0/5
Outstanding
Posted on Apr 16, 2024
This restaurant is great, I like it very much. The boss drove us to buy seafood and helped us bargain. The kitchen in the back was free for us to use. I extended the stay for a few more nights. It was so comfortable to stay here. It is very beautiful and clean. I recommend everyone to book the premium and light luxury ones in the front because it is newly renovated.
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Guest User
Deluxe Queen Room
Stayed in Apr 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Apr 12, 2024
The room is spacious and bright, the bed sheets are clean and tidy, the service attitude is warm and thoughtful, the environment is beautiful, and the air is fresh.
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Guest User
Deluxe Queen Room
Stayed in Apr 2024
Travel with friends
9 review
5.0/5
Outstanding
Posted on Apr 12, 2024
The room is clean and tidy, the hotel owner has a good service attitude, I am very satisfied with my stay here.
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