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Verified reviews
Location4.1
Amenities3.9
Service3.9
Cleanliness3.9
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All reviews(41)
Positive reviews(34)
Reviews with photos/video(12)
Friendly owner(8)
Negative reviews(6)
S M Ziyad Ahmed
Standard Room
Stayed in Aug 2024
Family
3 review
3.5/5
Posted on Sep 3, 2024
Good but not excellent in service
ZainiZulfadhli
Villa
Stayed in May 2022
Couples
1 review
4.7/5
Amazing
Posted on May 17, 2022
Amazing place with amazing staffs.
Bingmeishijiaxiangcao
Standard Room
Stayed in Jul 2024
Travel with friends
1 review
2.2/5
Posted on Jul 19, 2024
The overall experience is very bad. Such an expensive room is particularly bad. Later, we added more than 2,000 to change to another room type. Not to mention the staff, their business ability is super poor. We made an appointment for diving, but we didn’t make an appointment the next day. We went to Sipadan on the day of departure. They insisted that we check out at 10 o'clock, which can be refunded. They said they would give us hot water for showers, but they said in a tough attitude that there was no way, so we had to find a way ourselves and take a cold shower. When we went out to sea for snorkeling, we met a coach who made us swim for a long time in the sea. We were exhausted, but he didn’t look back to see how you were. You questioned him, and he was very fierce. Why didn’t you keep up with him? The surrounding sea water is so dirty, the beach is also dirty, and the food is even more ordinary!
Look at the picture, the room of more than 4,000 is next to the chicken coop, just like a slum, garbage
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Patrick Too
Villa
Stayed in May 2024
Family
7 review
5.0/5
Outstanding
Posted on May 3, 2024
Mabul Island is very beautiful, a paradise for diving. It is so beautiful wherever you go. The sunset is beautiful. There are many fish in the shallow and deep dives, and there are many turtles. The meals in the resort hotel are rich and delicious. You can eat all you can of seafood and crabs. It is worth it. of.
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6/10
Response from Property: We look forward to your next visit and see you in Mabul Island, a diving paradise.
Олеся
Standard Room
Stayed in Oct 2024
Family
4 review
3.2/5
Posted on Oct 27, 2024
Very beautiful place. It is extremely unpleasant to see a dirty beach. Disgusting attitude to nature. The garbage can be removed in 2 days, no one needs it. They stole money from the room. 200 ringgit. It is very strange to risk your reputation like that. From a backpack. For the money they ask, the service should be much higher. They feed deliciously, this is a big plus. Inadequate prices for diving and snorkeling. There is something to compare with. We were on Montanani Island, it is much better there plus the price is adequate. If you are a diver, there is nothing to do on Mabul. This is not my first time in Malaysia. There is a lot of negativity about this hotel.
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Guest User
Villa
Stayed in Feb 2024
Family
9 review
4.7/5
Amazing
Posted on Feb 20, 2024
The hotel is pretty good, and the programs it arranges are also very good. There is Chinese service. The only thing that is lacking is the food. It is just those things every day, and there is no change. I can't stand it after staying for a long time. The vegetables are too few and old! Very satisfied with the accommodation environment!
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Response from Property: Your satisfaction is our pursuit. We believe in you as our family and provide warm services. Thank you for your opinion, we will improve it, and thank you for giving us the opportunity to serve you. It is our honor to serve you! You We are deeply encouraged by their suggestions and praises! We will definitely continue to work hard so that every guest who comes to the store can enjoy the best service. welcome next time!
Woaiwojia
Suite Room
Stayed in Aug 2024
Family
17 review
3.5/5
Posted on Aug 16, 2024
The room is quite big. The environment of this resort hotel is OK and basically meets the requirements for accommodation. The main problem is that the sanitation and cleaning services cannot be compared with those in China.
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Mingwanghadi
Villa
Stayed in Jan 2024
Family
13 review
2.2/5
Posted on Feb 19, 2024
The services were all given to those who communicated in advance, and they did a good job. The hygiene of the hotel swimming pool is very poor. I know it is filtered by seawater, but the surrounding area and the bottom of the pool are greasy. It has never been cleaned. There are still many impurities. It looks turbid when wearing swimming goggles. As a relatively high-end hotel Island Hotels will not tolerate this. The room facilities are average and relatively simple. The advantage is that one room has a balcony facing the swimming pool. The service and environment of the restaurant are good, and the food is also good. You can't go snorkeling directly at the beach. You have to go to the pier where the waves are very strong all day long. And it's a very small area. People who experience diving are also here, including those who are snorkeling with their children. The experience is not good. There are free boats for snorkeling three times a day. It is also a place with relatively large waves, and the visibility, size of fish schools and corals are not as good as on the pier. The jelly sea is amazing to photograph, but it is really not suitable for snorkelers with children. No wonder people say that Senbon is only suitable for deep diving. It turns out that is the reason ~ it is not suitable for bringing the elderly and children anyway ~
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6/10
Response from Property: Thank you for your stay and for taking the time to review us. Your arrival is definitely the driving force and direction for our continuous progress. We are really sorry that we did not meet your expectations. We are very sad to receive this bad review from you, and we reflect on it. We will strengthen the sanitary aspects of the swimming pool, improve seawater desalination, strive for quick water changes, and change the water change time. It is recommended that if you encounter such a situation again, point out your hygienic standards in person, or provide feedback to the hotel. I hope you can stay again and witness our progress, thank you!
Guest User
Standard Room
Stayed in Jul 2024
Family
2 review
1.0/5
Posted on Sep 1, 2024
Strongly avoid it!! Not recommended! Unless you are specifically looking for the original inhabitants of the Bajau people, it is strongly not recommended to stay in Mabu Boro! The food is at the level of the group, the second-floor room of one or two thousand is like a domestic guesthouse of dozens of yuan, and the slum construction site next to it feels like it is a very low cost performance! I seriously suspect that it is a list on Ctrip recharge, and I don't recommend it at all
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Guest User
Standard Room
Stayed in Jul 2024
Family
7 review
1.0/5
Posted on Jul 30, 2024
The suitcase had a big hole in it, and they said it was the porter's fault, but they didn't solve it. "The service attitude of the front desk in the Philippines is too bad. There are geckos in the sleeping room, which is the standard of a 300 room in China. It is said that the resort is an illegal building of Filipinos, and all tourists are Chinese. The boat pick-up time is 12 o'clock, and the check-in time must be 3 pm. Wait and wait. Check-out must be before 10 am, and it will be sent to the airport at 1 pm. Wait and wait. Thumbs up for them👍
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Anonymous User
Villa
Stayed in Jan 2024
Couples
29 review
4.2/5
Very Good
Posted on Feb 8, 2024
Environment: Mabu Island is a large island. Many certified divers live on the island. There are more than a dozen hotels on the island. It is a 40-minute boat ride from the town. There are some primitive Bayao villagers on the left and right sides of the hotel.
Hotel: There are townhouses and two towers, and the accommodation facilities are pretty good.
Catering: The hotel provides three buffet meals a day, which is enough to fill you up. There are Bajau people selling seafood on the beach, and the hotel can process it.
Summary: I went there before the Chinese New Year. The hotel price was around RMB 3,000 per night, which was considered average value for money at the time. There was a pick-up and drop-off service, but the disadvantage was that there was construction nearby that affected the experience.
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Response from Property: Thank you for staying in our hotel and for your support and love for the hotel. Your complete satisfaction is our driving force for continuous advancement and is the ultimate goal of all hotel staff. Humanized facilities and considerate services will give you the feeling of home, allowing you to enjoy leisure and quiet time. Thank you again for taking the time to leave a review. All the hotel staff sincerely welcome your next visit!
Guest User
Villa
Stayed in Jan 2024
Family
13 review
4.0/5
Very Good
Posted on Jan 24, 2024
The rooms cannot see the sea. It takes five minutes to go snorkeling at the beach. The water quality under the hotel's pier is average and you can see fish, but it is very turbid. It costs MYR 500 per person to go to the nearby Sipadan Island, and diving is also MYR 500 per time. All in all, the price/performance ratio is average. Next door are local people with tin roofs, and their living conditions are very limited. Doesn't look very safe
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Response from Property: Thank you for your review of us. There are more than 2,000 Bajau people on Mabul Island. There are schools, police stations, and the navy. The locals are relatively primitive. Sipadan Island is managed by Sabah Park. The changes in sea water are related to the weather. We recommend that if you encounter this kind of situation again, you should consult the staff in person and we will listen to your suggestions and feedback. I hope you can stay again and witness our progress, thank you!
Guest User
Secret Garden Wooden Villa
Stayed in Jul 2024
Couples
49 review
5.0/5
Outstanding
Posted on Jul 25, 2024
It's OK, the environment is OK, the service is good, and there is an island hopping tour for free. This price can only be said to be average
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Guest User
Villa
Stayed in Jul 2024
Family
18 review
5.0/5
Outstanding
Posted on Jul 23, 2024
I am a family of three, and I brought two little girls from my relatives. I booked a standard room and a triple room. The triple room is actually the kind with an extra bed. The price is more than 4,500 per night, which is actually a bit expensive, but there was no way to communicate when booking, so I had to book it this way. From email communication to airport pick-up to the final airport drop-off, it was actually very smooth, which shows that the tourism service of this route is very mature. If Chinese people want to travel to the island of Semporna, they can rest assured. It takes less than an hour by boat from Semporna Pier. After arriving, we are taken to the restaurant for lunch. There are not many varieties of three meals a day, and they are relatively simple. The service staff are very friendly. Outside the wall of the standard room we stayed in is the house of local residents. As long as you stand on the plank road from the pier to the hotel for a while, there will be local people rowing boats to sell seafood and coconuts to sell. Many Chinese tourists will buy seafood to the restaurant for processing. It is very interesting to bargain, which is also an experience. There are also local children playing on the beach, but some will ask tourists for money, and some are very simple. I bravely entered the village and walked around. It was really dirty and smelly, haha! There are also very famous water houses on the island, but they are not together with this resort. You have to walk a little bit, and there is a fee to enter. Let's talk about the sea next to the resort. It is really beautiful. Although the beach is very dirty and there are all kinds of garbage, the sea is really beautiful. You can see the clear bottom by the beach. There are starfish, corals, various small fish, and a veritable jelly sea. We did not sign up for a sea tour to other places. We asked and it was about 65 Malaysian ringgits per person. We stayed for 2 days. We snorkeled at the pier of the resort. The staff was very good. We said we wanted to see turtles, so we dragged a lifebuoy to take us to the place where we could see sea ghosts (actually the water house). To be honest, the quality of tourism practitioners is much better than that of our country. If you don't have high requirements, or are a beginner snorkeler, snorkeling at the pier is actually enough. It doesn't matter if you can't swim. Life jackets, lifebuoys, and responsible staff will satisfy your yearning for colorful underwater time.
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Guest User
Villa
Stayed in Sep 2023
Family
24 review
5.0/5
Outstanding
Posted on Oct 1, 2023
Traveling with two babies aged three and seven, the hotel's meals are different for three days. They are very attentive and there is no need to bring a lot of extra food to the island. The hotel staff are very kind and the snorkelers will provide attentive service. The hotel can rent GoPro sailors. Help with photography. I was a little nervous about bringing my kids here, and I didn't see many reviews, but after three days and two nights, I was satisfied with the hotel's overall service. A reference for friends traveling with children. Come and take the kids to touch the turtles.
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Response from Property: Thank you for staying in our hotel and for your support and love for the hotel. Thank you very much! Your support is the driving force for us to keep moving forward! ! ! Welcome to visit again! ! !