KAMENOI HOTEL TAZAWAKO Reviews

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Best Ryokan with Onsen that I stayed in Japan so far.

The staff are very accommodating. The room was very clean. A nice place to stay with family .Will book again soon.

Very spacious and comfortable Japanese-style room. There are indoor and outdoor hot spring baths. You can watch the snow scenery while bathing in the hot springs. The buffet dinner and breakfast are rich, and there is free ramen supply. However, the transportation is not convenient. You can go to the hotel and Tazawa Lake. The bus runs every hour

Maybe because there are a lot of foreigners, when I went to get the dinner buffet, someone else was eating at the table, the shower in the large bath was reserved and there was no place to wash, the water was dirty, when I moved to the open-air bath, there was a woman in the men's bath and she gave me a dirty look, and even though there was a changing room, I had to take off my yukata and slippers on the rocks in the open-air bath, so it was a mess. I would recommend it for Koreans and Chinese people, but for Japanese people, it's just stressful.

The hotel is relatively large and therefore confusing. In some places it is showing its age.

The dinner buffet could be better. For example, tempura is very common in Japan, but the tempura made in the hotel was substandard and not crispy. New elements should be added to the dinner menu. Guests who stay continuously and scan the code will feel tired. 

You get off the bus right in front of the hotel, which is very convenient Good dinner and breakfast

Both breakfast and dinner are buffets, the food is rich and delicious, and there is free late-night ramen that is delicious😋, the environment is quiet, and the CP value is high👍

Nice hot springs, average surrounding scenery

There is a discrepancy with Ctrip in canceling and booking hotels, which makes it difficult to check in hotels! The east wing of the hotel was arranged, and two 65-year-old "middle-aged and elderly people" carried their luggage up the two floors; the room facilities were not very sound, and it should be the first time they saw such an "unsatisfactory" hotel after returning from several visits to Japan! Not worth recommending!

It is a convenient location for business trips, hot spring tours, mountain climbing, winter sports, and more. Reservation-based hotel-operated buses are very convenient and helpful in depopulated areas where public transportation is scarce. However, the number of flights is limited to 2-3 flights. There are several drivers in the hotel, but I think there is a problem with the management system as follows. 1) During the winter sports season, a tour company offers a shuttle service from the ski resort to the station. Since there is room in the seats, if there are other applicants, it seems that the fuel cost will be the same, but is it possible to respond flexibly? I saw that the same affiliated lake resort offered a bus from the ski resort to the station. It's strange. 2) Many hotels in other areas of winter sports operate piston services at the request of customers (Appi, Niseko, Hakuba, etc.), and similarly in mountain climbing (Yakushima, Iya, most remote areas are flexible. It's compatible). If the hotel employs a driver, I think that it would be better to do the driving work except for the break time stipulated by law, which would lead to meaningful utilization of human resources and the attractiveness of the hotel. 3) When it came to driving, I was very puzzled by the system in which management-level people such as the sub-manager and manager obtained permission from drivers. A sub-manager or manager is an employee of a hotel. As for the management structure, isn't it a position to instruct the driver to operate according to the request of the resident, except for the break time stipulated by law and the time allocated for other work? However, the management structure was reversed and it was very strange. Maybe it's hard for people in management to say that. I hope that the head office will improve. 4) As others have written, there seem to be many booking mistakes, and I also encountered them.

Ramen is delicious

The rooms are average, but the open-air bath is large and comfortable. Wi-Fi is only in the lobby, so if it can also be used in the room, it would be great.