Dome Lombok

Mauvais service. Personnel peu serviable et pas flexible. Service de 8h à 21/22h, après plus rien. Surcharge de 5% sur les plats et boissons commandées pour le service, alors qu'on paye déjà assez chère sa chambre. Restaurant assez bon mais n'avait plus plusieurs plats. Jus dilués à l'eau. Plus de vin lors de notre séjour. Éloigné de Kuta, rien autour de l'hôtel a part de belles plages. Prix des taxis très chers. Belle piscine débordante, et belle vue avec un beau couché de soleil. Arrondi vers le dessus le prix bien que proche du dessous. Globalement, le rapport qualité-prix est faible. Manque d'équipements dans les chambres (exemple: café, thé, essuies de piscine). Nous sommes arrivés à l'hôtel en début de soirée et nous avons demandé la location d'un scooter pour nous rendre sur Kuta la soirée. Le tarif était celui d'une journée complète et ce pour 2 heures uniquement. Malgré notre demande d'un prix réduit au vu de la durée de la location, aucun geste n'a été octroyé. La deuxième journée de notre séjour, nous avons loué le scooter pour la journée. En rentrant à l'hôtel en fin de journée, avant de repartir sur Kuta, la réception nous a indiqué que le scooter devait être rentré pour 21h ce qui ne m'avait jamais été indiqué. Au vu de notre insistance a pouvoir profiter de notre soirée en ville, ils ont exceptionnellement accepté de nous le laisser jusqu'à minuit au plus tard.

We stayed 3 nights and we didn't love it... You have to climb a significant hill to get to the hotel, so walking was difficult. Without transportation you are a bit abandoned in the middle of nowhere because it is a 15-minute walk to the nearest beach, which with the heat and the slope becomes a bit long. They should have some type of transportation to facilitate access, at least to the beaches because the other beach on the other side takes half an hour to walk. If you have a motorcycle, things change a little. The room in general is fair. There is no storage, literally, there is not even a drawer to put anything in. There is no TV. The bathroom was very out of European standards. The toilet area was always wet, your feet got wet every time you went to the bathroom. The shower floor was painful because it was made of small stones. The truth is that it was not very pleasant to shower there. However, what upset us the most was one day we went to dinner at 9:00 p.m. (they close the restaurant at 10:00 p.m., it says it in their book that they have at reception) and they told us that they were closed. I showed them the book where they put their schedules and the guy at the reception in the afternoon laughed saying that if there were no customers they would close earlier... I don't really know what we were to them then...(Keep in mind that we didn't There are more dining options there) They told us that they would only make us one dish so as not to dirty the kitchen because they had already collected it. My partner did take that option but unfortunately I didn't like the option they offered so I couldn't have dinner that night. For the price we paid there are much better and more serious hotels. We did like the pool, it has beautiful views and is pleasant.