Zen Hideaway@Jeju

無敵海景，服務優秀。

Zen Resort has an unforgettable sea view. It cleverly combines natural beauty with unique design to provide guests with a comfortable and artistic leisure environment. The resort is located in a unique geographical location, and the beautiful seaside scenery is refreshing and ideal for relaxation. The design of the room is equally impressive, and every detail reveals the pursuit of aesthetics and the importance of guest experience. Although the resort's hardware facilities and natural environment are impeccable, there is still room for improvement in service. In particular, the luggage storage service is currently only available in the lobby and lacks effective management, which brings inconvenience to guests who need to continue to enjoy the resort's facilities after checking out. In addition, once the check-out procedures are completed, guests seem to no longer be considered guests. This one-size-fits-all approach ignores the actual needs of guests who may still need to use the resort's services. It is recommended that the resort can provide more humane and flexible services, such as setting up a dedicated luggage storage area and providing more detailed services to ensure that all guests can enjoy the care and convenience they deserve even after checking out.

This hotel is leaking rain. During our 7-day stay, it rained 2 days and water fell from the ceiling to the floor. Can you imagine a hotel with water leaks? The staff said they would take action, but two days later it rained and the floor became soaked again. It seemed like it was old, as the furniture in that area was rotten. The employees only moved mechanically and did not respond appropriately. The view is great, but this hotel is leaking rain and I don't want to go there again.