DoubleTree by Hilton Seoul Pangyo Residences

DoubleTree by Hilton Seoul Pangyo Residences Reviews

DoubleTree by Hilton Seoul Pangyo Residences

26, Baekhyeon-ro, Bundang-gu, Seongnam, Gyeonggi-do, 13553, South KoreaView Hotel Details
DoubleTree by Hilton Seoul Pangyo Residences
DoubleTree by Hilton Seoul Pangyo ResidencesDoubleTree by Hilton Seoul Pangyo ResidencesDoubleTree by Hilton Seoul Pangyo Residences
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DoubleTree by Hilton Seoul Pangyo Residences Guest Reviews

4.6/5
Great
105 review
Verified reviews
Location4.5
Amenities4.7
Service4.7
Cleanliness4.7
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All reviews(105)
Positive reviews(102)
Reviews with photos/video(27)
Awesome stay(37)
Clean and tidy(31)
Great service(18)
Delicious breakfast(7)
Convenient parking(7)
Negative reviews(3)
Guest User
King Deluxe One Bedroom Suite Forest View
Stayed in Apr 2024
Couples
1 review
5.0/5
Outstanding
Posted on Apr 18, 2024
We stayed at the residence side and I must say it is one of the best, if not the best hotel we’ve ever stayed in on all of our travels. Very spacious, clean and NEW!!! All the staff members were very attentive, especially the manager for the WiFi support was courteous and responsive. I would highly recommend this hotel for quality, service and value for the money. Having the 24-hr CU (mini mart) in the 1st floor of the hotel was very convenient. Special shout out to our housekeeping staff, who went above and beyond to make our stay comfortable and enjoyable. Just few minor suggestions to the hotel management: 1. Don’t need a calendar, but do need clocks in the living room and the bedroom. 2. Need a trash can in the kitchen/dining table area. 3. Would be good to have a small dish rack, since guests are required to do the dishes 4. The sliding door from the master bedroom to the showers flaps around when closed if the heater or air is on. Needs to somehow stabilize it, it doesn’t make noise trying to sleep. With just few minor improvements it would be a “perfect” place to stay!
Response from Property: Dear Guest, Thank you for taking the time to share your experience with us! Your review score motivate us to continue providing exceptional service and memorable experiences to our guests. We are thrilled to hear that you enjoyed your stay with us and found our hotel to be one of the best you've ever experienced. Your kind words about our staff are greatly appreciated. We also value your constructive feedback and will consider your suggestions for improvement. We hope to welcome you back to our hotel in the near future. If you have any further comments or suggestions, please don't hesitate to reach out. Warm regards, Jennifer Kang, Director of Marketing Communications
Anonymous User
Studio, 1 King Bed
Stayed in May 2024
Couples
1 review
4.7/5
Amazing
Posted on May 25, 2024
Amazing stay, everything was clean and professional. Great amenities, gym was beyond expectations. Had all the equipment you need for a great workout. Decent location and free parking if you have a car. Highly recommend.
Response from Property: Dear guest, Thank you for taking the time to share your experience with us! We are delighted to hear that you enjoyed your stay at our hotel. Your kind words motivate us to continue providing exceptional service and memorable experiences to our guests. We hope to welcome you back to our hotel in the near future. If you have any further comments or suggestions, please don't hesitate to reach out. Warm regards, Jennifer Kang, Director of Marketing Communications
TRVL+MEET+BUILD
Studio, 1 King Bed
Stayed in Jul 2023
Couples
14 review
5.0/5
Outstanding
Posted on Jul 13, 2023
New hotel with nice location+staff+food!!! Service, view, facilities are all great!
Response from Property: Dear Guest, Thank you for taking your time to review about your experience on you recent stay with us.We are also very pleased to hear that your stay was very satisfactory in every aspect.We look forward to having you back as our guest in the near future and please contact us if you need any assistance.Thank you and have a wonderful day!Jennifer Kang, Director of Marketing Communications
Guest User
Studio, 2 Twin Beds
Stayed in Dec 2023
Business travelers
8 review
5.0/5
Outstanding
Posted on Dec 9, 2023
One of business hotel I would recommend people to stay for business and family
Response from Property: Dear Guest,Thank you for taking your time to review about your experience on you recent stay with us.We are also very pleased to hear and appreciate that you'd recommend other guests to stay with us. We look forward to having you back as our guest in the near future and please contact us if you need any assistance.Thank you and have a wonderful day!Jennifer Kang, Director of Marketing Communications
Guest User
Studio, 2 Twin Beds
Stayed in Feb 2024
Family
4 review
5.0/5
Outstanding
Posted on Feb 20, 2024
Good condition and nice
Response from Property: Dear Guest,Thank you for your positive review and perfect score following your recent stay with us. We're delighted to hear that you found our hotel to be maintained nicely. We appreciate your feedback and look forward to welcoming you back as our guest in the near future. If you require any assistance, feel free to reach out.Best regards,Jennifer Kang, Director of Marketing Communications
헤니의 여행기록
Studio, 1 King Bed
Stayed in Aug 2024
Couples
4 review
4.0/5
Very Good
Posted on Aug 5, 2024
The cleaning was a bit disappointing, such as the dirt on the table that wasn't cleaned properly and the rubber bands found on the floor, but everything was satisfactory. It's good to use the dinner package because there's nothing around.
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fzv719
King Premium Two Bedroom Suite
Stayed in May 2024
Family
2 review
4.6/5
Great
Posted on May 7, 2024
Everything was fine, clean and sanitary, and the service staff was very enthusiastic, but the only regret was that after staying for two days, all the slippers and bath towels were taken away on the second day, and no new ones were provided. I don't know why!
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Response from Property: Dear fzv719, Thank you for taking the time to share your experience with us! We are delighted to hear that you were satisfied with our service and facilities. We sincerely apologize for the inconvenience you experienced with the slippers and bath towels not being replenished during your stay. If you choose to stay with us again, we will make every effort to provide a much-improved experience. We hope to have the opportunity to welcome you back in the future. Warm regards, Jennifer Kang, Director of Marketing Communications.
은하수를 여행하는 히치하이커
Studio, 1 King Bed
Stayed in May 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on May 5, 2024
I went to Double Tree Residence rather than Double Tree Hotel because it was a little cheaper, and I liked it because the route from the parking lot to the room was simpler than at the hotel. The only difference from a hotel is that there is a washing machine and kitchen in the room, so there is no sofa seat, but since the auxiliary facilities are commonly used anyway, there is not much difference in the rest. Hotel weekend prices in Seoul are very expensive these days, but I enjoyed my stay at a reasonable price.
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Response from Property: Hello, Hitchhiker, a guest traveling through the Milky Way. Thank you very much for taking the time to leave a warm review about your stay. We are glad that you had a satisfying time at the residence, which is fully equipped with cooking facilities and a washing machine. We will continue to do our best to provide services that meet your expectations. If you have any further inquiries, please contact the hotel at any time and we will be happy to assist you. Thank you. Kang Joo-hye, Public Relations Director, DoubleTree by Hilton Seoul Pangyo
호캉스제일좋아
Studio, 1 King Bed
Stayed in Feb 2024
Family
16 review
4.7/5
Amazing
Posted on Feb 28, 2024
The warm cookies given upon check-in are delicious. The facility is clean and tidy, and parking is also convenient. It was a satisfactory stay for the price. I intend to visit again.
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Response from Property: Hello, Hotel Best Lover, thank you very much for taking the time to leave a positive review and specific compliments about your accommodation experience. We will continue to do our best to provide services that meet your expectations. Additional information If you have any questions, please contact the hotel at any time and we will be happy to assist you. Thank you. From Juhye Kang, Public Relations Director at DoubleTree by Hilton Seoul Pangyo
Guest User
Studio, 1 King Bed
Stayed in Feb 2024
Couples
17 review
5.0/5
Outstanding
Posted on Feb 4, 2024
The facilities are good and the staff are friendly. However, there are a lot of babies in the swimming pool, so please consider that romantic time is not possible. Other than that, it is great.
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Response from Property: Hello guest, Thank you very much for taking the time to leave a review of your stay. We would also like to thank you for your generous rating and positive review of our hotel. We will continue to do our best to provide service that meets your expectations. We will do our best to do so. If you have any additional questions, please call the hotel representative number at 031-678-5500 and we will assist you. Thank you. From Joo-Hye Kang, Public Relations Director, DoubleTree by Hilton Seoul Pangyo
LIM
Studio, 1 King Bed
Stayed in Jan 2024
Couples
2 review
4.2/5
Very Good
Posted on Jan 29, 2024
I picked this hotel because it had a special price for breakfast. It was built in early 2023 and is very clean, but the location is accessible by car, and the service was good, but it was disappointing that I was able to stay without checking the body lotion, and the breakfast place was the entire place. It's a small place to accommodate all the hotel guests, so you have to eat breakfast at 7:30.
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Response from Property: Hello customer, thank you very much for taking the time to leave a review of your stay. However, we have forwarded the various issues you mentioned to the relevant departments so that they can be improved, and we will do our best to provide services that meet your expectations in the future. If you have any additional inquiries, please feel free to call the hotel representative number 031. Please contact us at -678-5500 and we will assist you. Thank you. From Juhye Kang, Public Relations Director, DoubleTree by Hilton Seoul Pangyo
RUIFOIDEI
Studio, 1 King Bed
Stayed in Jan 2024
Family
56 review
4.7/5
Amazing
Posted on Jan 27, 2024
It's probably the best hotel in Pangyo... The location is a bit awkward, so if you order food delivered, you'll be charged an additional delivery fee, but it's good for resting because it's far away from crowded places. The staff are friendly and professional, befitting a 5-star rating. You can reserve and use the pool by the hour, which is nice because you can use the lanes generously. There is a convenience store within the hotel, so you don't have to go anywhere. Intention to revisit 1000%
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Response from Property: Hello guest, Thank you very much for taking the time to leave a review of your stay. We would also like to thank you for your generous rating and positive review of our hotel. We will continue to do our best to provide service that meets your expectations. We will do our best to do so. If you have any additional questions, please call the hotel representative number at 031-678-5500 and we will assist you. Thank you. From Joo-Hye Kang, Public Relations Director, DoubleTree by Hilton Seoul Pangyo
셔니
KING DELUXE TWO BEDROOM SUITE
Stayed in Jan 2024
Travel with friends
4 review
4.5/5
Great
Posted on Jan 22, 2024
I played with friends near the hotel and stayed for a night. There were rooms for 4 people in both the hotel and the residence. The room size was about twice as big as the residence, so I booked the residence. (Breakfast included at the hotel, not included at the residence) Since I wasn't going to eat breakfast anyway, I stayed comfortably in the spacious living room and two bedrooms. It was a new building so all the facilities were good, but not every corner was clean. They gave me a welcome cookie, which was delicious, and they later gave me a small gift set of yakgwa and Korean sweets. You can get there by public transportation, but there are not many cars, so it would be more convenient to use your own car or take a taxi. Even if 4 people stay, free parking is available for 1 car per room.
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6/11
Response from Property: Hello guest, Thank you very much for taking the time to leave a review of your accommodation experience. We will share your concerns about room cleanliness with the relevant departments for improvement. We will continue to do our best to provide services that meet your expectations. We will do our best to do our best. If you have any additional questions, please call the hotel's representative number at 031-678-5500 and we will assist you. Thank you. From Joo-hye Kang, Public Relations Director, DoubleTree by Hilton Seoul Pangyo
chaechae19
Studio, 1 King Bed
Stayed in Jan 2024
Couples
2 review
3.5/5
Posted on Jan 14, 2024
The interior of the hotel room was okay, but the swimming pool was not very good. The pool was divided into three sections by rails, so people were all gathered in one place like a cage fish farm, so it was narrow and crowded and inconvenient to use, and I thought it had no nipples. And there were two jacuzzis with hot water. The place was so small and people were sitting there all together, but when I went later, there was grime floating on the water... Honestly, I don't think I'll ever go there again.
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Response from Property: Hello customer, thank you very much for taking the time to leave a review of your stay. However, we are very sorry for any inconvenience caused due to the various issues you mentioned, and we apologize on behalf of the hotel. We have forwarded the inconveniences related to the swimming pool that you have left to the relevant departments for improvement, and we will do our best to provide services that meet your expectations in the future. Please take your valuable time to check out our hotel. We are very sorry that we were unable to provide you with unsatisfactory service despite your visit. If you have any additional questions, please call the hotel representative number at 031-678-5500 and we will assist you. Thank you. From Juhye Kang, Public Relations Director at DoubleTree by Hilton Seoul Pangyo
Merox
Studio, 1 King Bed
Stayed in Dec 2023
Travel with friends
4 review
4.2/5
Very Good
Posted on Jan 1, 2024
Hotel service is good and overall everything is okay. It was recently built so everything is clean overall. I think the residence is relatively larger, which is nice.
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Response from Property: Hello guest, Thank you very much for taking the time to leave a review of your stay. We would also like to thank you for your generous rating and positive review of our hotel. We will continue to do our best to provide service that meets your expectations. We will do our best to do so. If you have any additional questions, please call the hotel representative number at 031-678-5500 and we will assist you. Thank you. From Joo-Hye Kang, Public Relations Director, DoubleTree by Hilton Seoul Pangyo