Mondrian Seoul Itaewon Reviews

Response from Property: Dear Ivonin,Thank you for your wonderful feedback regarding your recent stay at Mondrian Seoul Itaewon. We are delighted to hear that you enjoyed our stylish interiors and received a warm welcome from our staff. It is also great to know that you appreciated our gym, pool area, and the rewarding views. Your satisfaction is our priority, and we hope to welcome you back for another memorable experience.Warm regards,Min LeeDuty Manager

Response from Property: Dear Guest, Thank you for sharing your positive feedback. We are delighted to hear that you enjoyed our spacious rooms, modern design, and high-standard facilities. It's wonderful to know that you appreciated our breakfast options and the ambiance of our common areas. We are glad you found our location in Itaewon convenient, with plenty to explore nearby. We look forward to welcoming you back and appreciate your recommendation. Warm regards, Min LeeDuty Manager

Response from Property: Dear Davydov Kirill,Thank you for taking the time to share your feedback regarding your recent stay at Mondrian Seoul Itaewon. We appreciate your kind words about the decor and the efficiency of our check-in process. However, we sincerely apologize for the unpleasant experience you had with the odor issue in the hallway and the cleanliness concerns. Maintaining a fresh and clean environment is paramount to us, and we will address these issues with our housekeeping team to ensure such incidents are not repeated.We are glad to hear that you found the mattress comfortable and enjoyed the amenities such as the indoor and outdoor pools. Your comments regarding the sauna pricing and its experience will be taken into consideration for future improvements. Regarding the location, we understand your preference for a more central area like the Financial District and will take this feedback into account as we strive to enhance our guests' overall experience.Should your travels bring you back to Seoul, we would welcome the opportunity to host you again and provide you with a more seamless and enjoyable stay. Please feel free to reach out to us directly if you decide to give us another chance so that we can ensure your next visit is truly remarkable.Warm regards,Min LeeDuty Manager

Response from Property: Dear Guest, Thank you very much for participating in the Mondrian Seoul Itaewon usage history survey. We are delighted to hear that you found our hotel modern with a great vibe and friendly staff. While we may not be in the most familiar area for all guests, we strive to provide a comfortable and pleasant stay for everyone. Thank you again for letting us know your thoughts. We hope to provide better service in the future. Lastly, I hope that all your wishes come true and that your family be filled with happiness.Warm regards, Min LeeDuty Manager

Response from Property: Dear Sechong,Thank you for your kind words regarding your recent stay with us. We are delighted to hear that our team made a positive impact on your experience and that you found your room to be both comfortable and beautifully designed. Your satisfaction is our priority, and we appreciate your feedback as it motivates us to continue providing exceptional service.Warm regards,Min LeeDuty Manager

Response from Property: Dear Malik Sohail, Thank you for sharing your feedback about your recent stay at Mondrian Seoul Itaewon. We appreciate your compliments on the stunning view and the comfort of our beds. Your comments regarding the room size, service, and amenities have been duly noted. At Mondrian Seoul Itaewon, we strive to provide exceptional service to all our guests. Regarding your experience with luggage assistance, please accept our sincere apologies for any inconvenience caused. Our porter service is available, and we regret if this was not offered to you promptly. Your feedback will be shared with the team to ensure such oversights are addressed. We are delighted to hear that you found our housekeeping and room service to be efficient. Please know that we constantly review and update our amenities, including English TV channels, to enhance our guests' experience. We regret any discomfort caused by the separated bathroom concept and assure you that your feedback will be taken into consideration for future improvements. The convenient location of our hotel in Itaewon is indeed a highlight for many guests. Thank you once again for your valuable feedback. We hope to welcome you back to Mondrian Seoul Itaewon for an improved experience that lives up to the Mondrian standard. Warm regards,

Response from Property: Dear Guest, Thank you for choosing Mondrian Seoul Itaewon and leaving your feedback. We are glad you enjoyed our service and convenient location. We apologize for any inconvenience caused regarding our outdoor pool policy. Please understand that the outdoor swimming pool is operated by an outsourcer and requires a fee. We look forward to welcoming you again and ensuring that your next stay exceeds your expectations.Warm regards

Response from Property: Dear Guest, Thank you for sharing your feedback. We are glad to hear that you found our hotel's location convenient for exploring Itaewon. We regret any inconvenience caused by the room view. Your comments are valuable to us as we continuously strive to improve our guests' experience. We hope to welcome you back for a more enjoyable stay. Warm regards, Min LeeDuty Manager

Response from Property: Dear Guest,Thank you for taking the time to share your experience with us. We are truly pleased to know that you found our hotel to be one-of-a-kind and that most of our staff contributed positively to your stay. However, I am sincerely sorry to learn about the interactions you had with one of our receptionists, as they do not reflect the high standards of service we strive to uphold at Mondrian Seoul Itaewon.While we understand that peak check-in times can lead to increased pressure, it is our responsibility to ensure that every guest feels welcomed and valued. I regret that you perceived the actions of our staff member as condescending and unprofessional. This feedback will be taken seriously, and we will address it internally to reinforce the importance of maintaining a courteous and respectful demeanor, regardless of the circumstances.Regarding the issues you encountered with your reservation and the handling of your belongings, please accept my sincerest apologies for any inconvenience caused. Accurate and efficient service is a cornerstone of our operations, and it is unfortunate that this was not your experience. I assure you that we will review our processes to ensure better communication and service delivery in the future.Your comments regarding the forgotten charger are also noted, and I understand how disappointing that must have been. We appreciate your understanding and patience during your stay, and we will continue to emphasize the importance of attentiveness to such matters among our staff.Thank you once again for your valuable feedback, and we hope to have the opportunity to serve you better in the future.Sincerely,Min LeeDuty Manager

Response from Property: Dear Guest, I would like to sincerely apologize for the disappointing experience you encountered during your check-in at our hotel. Your feedback is invaluable to us as it allows us to address areas of improvement. Regarding the check-in process, I understand your frustration and I assure you that guest satisfaction is our top priority. I will review this incident with our team to ensure that such misunderstandings are avoided in the future. I am delighted to hear that you found our housekeeping and call center services efficient and satisfactory. Your kind words about these aspects of your stay are greatly appreciated. Once again, I apologize for the initial impression that fell short of your expectations. Warm regards,

Response from Property: Dear TSSG6722wmn****, Thank you for your positive feedback. Itaewon as a location is linked to antics, few shopping but also very nice foodie place. We are delighted to hear that you found Mondrian Seoul Itaewon to be the best hotel in the area. We hope to welcome you back soon. Best regards, Mondrian Seoul Itaewon

Response from Property: Dear Guest,Thank you for choosing Mondrian Seoul Itaewon and sharing your experience. We are delighted to hear that you found our hotel beautiful and appealing to couples. The closest train station is just 500 meters away, and we are conveniently located near Itaewon. We hope the overall experience made up for any distance. Your feedback is truly appreciated.Warm regards, Min Lee Duty Manager

Response from Property: Dear guest,Thank you for your kind words about our staff and hotel style. We are delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back and appreciate your recommendations. Best regards, Mondrian Seoul Itaewon