Grand Mercure Ambassador Hotel and Residences Seoul Yongsan Reviews

Response from Property: Dear Guest, Greetings from Yongsan, Seoul! Thank you for your valuable feedback on your stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. We are very grateful for your stay in our One Bedroom Superior Suite in February 2026 and for taking the time to share your detailed review. We are delighted to hear that you were satisfied with the overall cleanliness of the hotel and enjoyed the quiet environment. We also appreciate your positive feedback on the breakfast; we are pleased that you noticed the small detail of changing the porridge daily, and we will continue to strive to provide our guests with a wider variety of high-quality options. Regarding the transportation you mentioned, the hotel is within walking distance of Yongsan Station via a connecting skybridge, and the walking time is short, but we understand that the experience may vary depending on your mode of transportation. Your feedback is very important to us, and we will continue to work to improve the overall guest experience. We sincerely look forward to welcoming you back in the near future. Sincerely, Pauline, Guest Experience Manager, Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

Response from Property: Dear KH Cheong,We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you very much for sharing your great review and for rating your stay so highly.We are truly pleased to hear that you had a comfortable experience in our 2-bedroom suite and that the room facilities fully met your needs during your 6-night stay. It is especially rewarding to know that the floor heating and warm toilet seats brought you extra comfort during the colder weather, and that you enjoyed the spacious bathroom and the overall cleanliness of the room.We are also glad that our location contributed positively to your stay.Thank you once again for your kind feedback. We sincerely hope to welcome you and your family back for another pleasant stay in the near future.Warm regards,PaulineGuest Experience ManagerGrand Mercure Ambassador Hotel & Residences Seoul Yongsan

Response from Property: Dear Balneger,We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel & Residences Seoul Yongsan. Thank you very much for your outstanding rating and for sharing such a wonderful review.We are delighted to hear that your wife and baby son had a comfortable stay and that the baby amenities, including the bathtub, bed, and humidifier, helped make the visit more pleasant.Your kind words about our service truly encourage our team. As we welcome the New Year 2026, we wish you and your family happiness, good health, and many joyful moments ahead. We look forward to welcoming you back again soon.Warm regards,PaulineGuest Experience ManagerGrand Mercure Ambassador Hotel & Residences Seoul Yongsan

Response from Property: 尊敬的 Valued Guest,感謝惠賜有關下榻 Grand Mercure Ambassador Hotel and Residences Seoul Yongsan 的寶貴意見。我們非常高興得知您對酒店的設施、清潔度以及周邊環境感到滿意。能夠為您提供舒適的住宿體驗是我們一直努力的目標。同時，對於您提到服務方面略有不足之處，我們深表歉意。您的意見對我們來説非常重要，我們也會將您的反饋與相關團隊分享，以不斷提升服務質量，為賓客帶來更加周到和愉快的入住體驗。再次感謝您的寶貴意見，真誠期待在不久的將來再次歡迎您的到來。Sincerely，Pauline,Guest Experience Manager,Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

Response from Property: Dear Xibeinvshi, Greetings from Yongseong, Seoul! Thank you for your valuable feedback regarding your stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. We are very grateful for your perfect score and for taking the time to share your experience. Thank you for your positive feedback on the hotel as a whole, the price, and the service; we are delighted that you were satisfied with our service. We also appreciate your comments on the location and dining options. We will pass your valuable feedback on to the relevant team for future improvement. Thank you again for your support and trust, and we look forward to welcoming you back in the near future. Wishing you all the best! Happy New Year 2026! Sincerely, Pauline, Guest Experience Manager, Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

Response from Property: Dear Valued Guest,Thank you very much for taking the time to share your feedback regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan.We sincerely apologize for the inconveniences you encountered during your stay, particularly concerning the stained duvet cover and the miscommunication regarding our swimming pool and jacuzzi hours. We are also sorry to hear that the replacement bedding did not meet your expectations and that our team failed to provide a sincere apology at the time.At Grand Mercure, we strive to deliver a superior service experience to every guest, and your feedback is invaluable in helping us improve. Please rest assured that we are taking the necessary actions to address these issues. Cleanliness is one of our highest priorities, and we have shared your comments with our housekeeping team to ensure such oversights are not repeated.Regarding the swimming pool, we understand how disappointing it must have been to be asked to leave earlier than expected. We would like to clarify that while the swimming pool officially closes at 10:00 PM, the last entry and use of the jacuzzi is until 9:45 PM. Unfortunately, there was a miscommunication during your visit, and we are reviewing our signage and staff communication to ensure this is clearly conveyed to all our guests moving forward.Once again, we truly regret that your experience did not meet your expectations, and we hope to have the chance to welcome you back in the future for a more seamless and enjoyable stay.Wishing you a wonderful 2025, filled with the Snake’s wisdom and good fortune.Warm regards,Pauline,Guest Experience Manager,Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

Response from Property: Dear Valued Guest,We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel & Residences Seoul Yongsan. Thank you very much for sharing your kind feedback with us.We are delighted to hear that you had a happy stay with your family and that our reception team member was helpful and nice — your kind words mean a lot to us.We also appreciate your high ratings for cleanliness and service, and your comments regarding the amenities and surroundings are well noted as well.It was a pleasure to have you with us, and we truly hope to welcome you and your family back again in the near future.We wish you a very happy and wonderful New Year.Warm regards,PaulineGuest Experience ManagerGrand Mercure Ambassador Hotel & Residences Seoul Yongsan

Response from Property: Dear Mr. Matthias A.S.,We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you very much for your amazing review and for awarding us such excellent scores, especially for our amenities, cleanliness, and service.We are truly delighted to know that you found your room amazing, enjoyed the excellent breakfast, and experienced the warm and attentive service from our team. Your kind words are a wonderful encouragement for all of us.We hope to have the pleasure of welcoming you back again soon for another memorable stay.Warm regards,PaulineGuest Experience ManagerGrand Mercure Ambassador Hotel & Residences Seoul Yongsan

Response from Property: Dear Valued Guest,We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel & Residences Seoul Yongsan. Thank you very much for taking the time to share your feedback with us.We are pleased to hear that you found the rooms comfortable and that your overall stay was acceptable.At the same time, we truly appreciate your honest comments regarding the furniture and the level of cleanliness. Please accept our sincere apologies that these aspects did not fully meet your expectations. Your feedback has been shared with the relevant teams so that we can continue to improve and provide a better experience for our guests.Thank you once again for staying with us, and we hope to have the opportunity to welcome you back for an even more pleasant stay in the future.We wish you a very happy and wonderful New Year.Warm regards,PaulineGuest Experience ManagerGrand Mercure Ambassador Hotel & Residences Seoul Yongsan

Response from Property: Dear Ms. Ada Diana,We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you very much for your wonderful review! We are delighted to hear that you and your family enjoyed your stay with us and appreciated our convenient location for shopping and exploring the area.It’s great to know our lobby and outdoor staff made a positive impression with their friendliness and attentiveness. We will be sure to share your kind words with the entire team.We look forward to welcoming you and your family back soon for another memorable visit. Thank you again for choosing to stay with us!Wishing you a fantastic 2025 filled with the Snake’s wisdom and good fortune!Sincerely,Pauline,Guest Experience Manager, Grand Mercure Ambassador Hotel and Residences Seoul Yongsan