Novotel Suites Ambassador Seoul Yongsan Reviews
Novotel Suites Ambassador Seoul Yongsan
26FL, 95 Cheongpa-ro 20-gil, Yongsan-gu, Seoul, 04372, South KoreaView Hotel Details
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Novotel Suites Ambassador Seoul Yongsan Guest Reviews
4.5/5
Great
521 review
Verified reviewsLocation4.6
Amenities4.4
Service4.4
Cleanliness4.5
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All reviews(521)
Positive reviews(503)
Reviews with photos/video(159)
Loved the view(78)
Large rooms(30)
Easy to get around(30)
Elevator was OK(14)
Tasty food(14)
Convenient for shopping(13)
Close to metro(8)
Luxurious(5)
Negative reviews(18)
The Way (Dosung Kim)
Junior King Suite
Stayed in Jul 2024
Family
6 review
Amazing
Posted on Aug 23, 2024
This hotel, located in Yongsan, Seoul, is not easily accessible without a car. Even though it's connected to a subway station, it requires some walking. However, the hotel facilities and breakfast are excellent. The view from the hotel is also very good. However, I'm not sure if the hotel blends well with the surrounding scenery.
Response from Property: Dear Guest,Thank you for staying at our hotel and taking the time to put a review! If you have the time to write a more detailed feedback, please let us know! We always strive to improve our service to offer the best experience possible to every guest! Best regards,Zarina, Guest Experience ManagerNovotel & Novotel Suites Ambassador Seoul Yongsan
Andrea
Junior King Suite
Stayed in Oct 2024
Couples
3 review
Outstanding
Posted on Oct 26, 2024
This hotel has been the perfect stay. The room was clean and spacious with great views.
The staff was super friendly and it was easy to move around from the hotel to other locations due to the fact that it’s to close to a station. There’s also transport links to the airport from outside the hotel via the airport limousine bus, so overall, it’s very convenient.
Response from Property: Dear Andrea,Thank you for sharing your experience with Novotel Suites Ambassador Seoul Yongsan!We are very happy to hear that you had a perfect stay and that our location was very comfortable and convenient for you.We are looking forward to welcome you in our hotel and exceed your expectations in the near future.Best regards,Zarina, Guest Experience Manager
IdaTravels
Junior Twin Suite
Stayed in Oct 2024
Travel with friends
8 review
Very Good
Posted on Oct 22, 2024
Overall the stay was very good with few minor details that could use improvement.
1. The hotel common areas had a very strong perfume smell - but this seemed typical in Korea? Not my thing.
2. The light turns on automatically in front of the room door, so if you got up to use the bathroom at night, it would turn on. I didn’t like that. I like to get up as dark as possible at night.
3. When we bought wine to in the bar to bring to our room, it could only come in plastic cups. We are not teenagers, we are adults who can take care of a glass of wine without breaking it - felt it was patronising and no do not want to drink wine from a plastic cup. And we didn’t want to drink it in the bar because of the perfume smell.
4. We came to the breakfast at 6:30 since we were in a hurry to go to the airport - and the staff was so slow, it took 6 minutes to be seated even though the restaurant was almost empty. They couldn’t find our room number on a paper list that looked very unorganised.
5. Would prefer bigger towels at the pool
Response from Property: Dear Guest,Thank you for your kind review of your stay at the Novotel Suites Ambassador Seoul Yongsan!We have taken your notes very seriously and will communicate with the departments in charge to see how can we improve our services. Unfortunately, regarding the perfume that is defused in the hotel lobby there is not much we can do since it is brand standards. But we will still try our best to improve it.Considering move-detection lighting in the room we would like to say sorry that we could not meet your needs. Please let us know during Check-in on your next stay with us that you would like to turn this option off and we will be happy to do it for you.The To-Go beverages are served in plastic cups for safety reasons, sorry that we could not provide you with the glass ones.And please be assured that an appropriate training for F&B will be provided.Thank you once again for the time you spent on the review. We really hope you will give us a second chance to show you the best service of our hotel.Have a great day!Best regards,ZarinaGuest Experience Manager
Guest User
Junior King Suite
Stayed in Mar 2024
Couples
6 review
Amazing
Posted on Apr 6, 2024
Great location. Bed was super comfortable and the view from the room was excellent. Would definitely stay here again. Staff were friendly and helpful.
Response from Property: Dear Guest,We very much appreciate your comments regarding your stay.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.-Eva Lee Guest Experience Manager
Guest User
Junior King Suite
Stayed in Mar 2024
Travel with friends
36 review
Outstanding
Posted on Apr 6, 2024
Great hotel located in a quieter part of the city with the metro very close by. The suite had everything you need for a comfortable stay including a beautiful view!
Response from Property: Dear Guest,Thank you staying at our hotel and taking the time to write a review! We are glad to know that you had a pleasant stay; we always strive to give the best service experience to every customer. We hope to see you soon! -Eva Lee, Guest Experience Manager
delbert
Junior King Suite
Stayed in Sep 2024
Couples
46 review
Very Good
Posted on Sep 18, 2024
Room is spacious and comfortable. I find the hotel very busy and therefore service is next to none at the hotel. Service standard is of 3 star hotel.
Response from Property: Dear Guest,Thank you for your feedback regarding your stay. We're glad to hear you found the room spacious and comfortable. However, we sincerely apologize for the service issues you experienced. We strive for high standards and will work to improve in this area. Your comments are invaluable to us, and we hope to provide you with a better experience on your next visit.JazminGuest Relations OfficerNovotel & Novotel Suites Ambassador Seoul Yongsan
Guest User
Junior Twin Suite
Stayed in Aug 2024
Business travelers
3 review
Great
Posted on Sep 16, 2024
Fitness center was amazing, the staffs were friendly too. For concierge staffs, I think they need better communication among the staffs instead of blaming customers.
Response from Property: Dear Guest,Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed our fitness center and found our staff to be friendly.We sincerely apologize for the inconvenience you experienced with our concierge team. We appreciate your comments about improving communication and will address this issue with our team to ensure a more seamless and respectful service in the future.If you have any further details you'd like to share, we would be grateful to learn more so we can address the situation more effectively.We look forward to the opportunity of welcoming you back and providing you with an even better experience.Best regards,JazminGuest Relations OfficerNovotel & Novotel Suites Ambassador Seoul Yongsan
Fong
Junior King Suite
Stayed in Apr 2024
Couples
2 review
Outstanding
Posted on Apr 17, 2024
Clean room, has kitchen, easy access to train and ******
Response from Property: Dear Guest,Thank you staying at our hotel and taking the time to put a review! If you have the time to write a more detailed feedback, please let us know! We always strive to improve our service to offer the best experience possible to every guest!- Jacob Bang, Duty Manager -
Katie Hampton
Junior Suite with 1 Double Bed and Premium Sofa
Stayed in Jun 2024
Family
4 review
Very Good
Posted on Jul 7, 2024
Location was fantastic. Hotel connects to Yongsan Station (Train/Subway) and IPark Mall. Room had a good amount of space and beds were comfortable. Will book again!
Response from Property: Dear Katie,Thank you staying at our hotel and taking the time to write a review! We are glad to know that you had a pleasant stay; we always strive to give the best service experience to every customer. We hope to see you soon! -Jazmin Granada, Guest Experience Manager
Guest User
Junior King Suite
Stayed in Apr 2024
Travel with friends
13 review
Outstanding
Posted on Apr 29, 2024
So convenient, merat to subway and train station. They have washer and dryer in the room. Sauna is very nice too. When I’m in Seoul, I always choose this hotel.
Response from Property: Dear Guest,We very much appreciate your comments regarding your stay.It is always a pleasure to receive positive feedback. We will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to see you again very soon.Eva Lee, Guest Experience Manager
Douglas
Junior King Suite
Stayed in Oct 2023
Couples
1 review
Outstanding
Posted on Oct 25, 2023
The staff were super friendly, helpful and English speaking. Room was on the 30th floor so stunning views. Great hotel in an awesome location close to Metro. Will definitely stay here agaim. Scott the concierge saw us of in the taxi 🚕 and was like leaving a home away from home. Thanks to all the staff. Highly recommended.
Response from Property: Dear Customer,Thank you staying at our hotel and taking the time to write a review! We are glad to know that you had a pleasant stay; we always strive to give the best service experience to every customer. Your comment has been shared with mentioned staff and his team :) We hope to see you soon! –Cecile, Guest Experience Manager
WooNiLinzy
Junior King Suite
Stayed in Apr 2024
Couples
4 review
Outstanding
Posted on Apr 14, 2024
It was nice and clean I liked the service definitely will use again great view was on the 37th floor
Response from Property: Dear Yoon SeanThank you staying at our hotel and taking the time to write a review! We are glad to know that you had a pleasant stay; we always strive to give the best service experience to every customer. We hope to see you soon! – Jacob Bang, Duty Manager
Guest User
Junior Twin Suite
Stayed in Apr 2024
Family
10 review
Outstanding
Posted on Apr 6, 2024
Great location, staff attentive, facilities also fantastic. Would highly recommend and would stay again when in Seoul
Response from Property: Dear Guest, Thank you staying at our hotel and taking the time to write a review! We are glad to know that you had a pleasant stay; we always strive to give the best service experience to every customer. We hope to see you soon! -Eva Lee, Guest Experience Manager
Sophia
Junior Suite with 1 Double Bed and Premium Sofa
Stayed in Mar 2024
Family
4 review
Posted on Apr 7, 2024
The towels are stained. When they make up the room, they did not sweep properly, clean the tables, refill shower gel and replace stained bedsheets. Breakfast is not value for money, very few variety.
Response from Property: Dear Sophia,Thank you for staying at our hotel and taking the time to write a review. We are very regretful for the displeasing experience you had at our hotel. Please be assured that we take your feedback seriously and your thoughts have been shared with our team. We sincerely hope you will grant us another chance to provide you a better service, as we always try to learn from our mistake and strive to give the best service experience to every guest. -Eva Lee, Guest Experience Manager
Guest User
Junior King Suite
Stayed in Mar 2024
Family
4 review
Amazing
Posted on Mar 27, 2024
All of the staff are friendly and helpful! Enjoy staying in the hotel room which is nice and clean.

Response from Property: Dear Guest,Thank you staying at our hotel and taking the time to write a review! We are glad to know that you had a pleasant stay; we always strive to give the best service experience to every customer. We hope to see you soon! 'Eva Lee, Guest Experience Manager'