Grand Mercure Imperial Palace Seoul Gangnam Guest Reviews
4.4/5
Very Good
198 review
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Verified reviews
Location4.4
Amenities4.3
Service4.4
Cleanliness4.4
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All reviews(198)
Positive reviews(177)
Reviews with photos/video(45)
Great location(18)
Well decorated(15)
Large rooms(14)
Classy environment(12)
Delicious breakfast(10)
Well designed(8)
Strange smell in room(7)
Perfect for business trips(6)
Negative reviews(21)
Daria
Deluxe Double
Stayed in Sep 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on Oct 10, 2024
Top! Will definetely stzy here again.
Response from Property: Warm greetings from Imperial Palace Seoul. From the bottom of our heart, thank you so much for taking your time to leave this valued feedback. To offer excellent and memorable service to our esteemed guests and to work promptly and properly on suggested improvements, we will consistently put utmost effort. Again, thank you so much for your valued comment and we all hope to have an honor to welcome you again in the near future. Sincerely, Imperial Palace Seoul
TWWT
Residence One Bedroom Deluxe Double
Stayed in Oct 2024
Business travelers
11 review
4.7/5
Amazing
Posted on Dec 4, 2024
Impressive stay during my business trip here.
Spacious and well design. The scale and space of the hotel are really fine.
Will be on top of my choice to stay again.
Response from Property: Thank you for choosing Imperial Palace Seoul and taking the time to leave us your valuable feedback. We are dedicated to ensuring that every guest who visits our hotel enjoys a comfortable and safe stay. We eagerly look forward to welcoming you again in the near future! Imperial Palace Seoul
Breadwinner Beijing
Deluxe Double
Stayed in Oct 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Nov 4, 2024
This hotel was in a prime spot in Seoul. Very close to nice malls and great food. Staff was very helpful and the room was clean. If I go back, I’ll def stay here again.
Response from Property: Warm greetings from Imperial Palace Seoul.We sincerely thank you for choosing to stay with us and for taking the time to leave such a valuable review despite your busy schedule.We are committed to ensuring that our guests can always feel safe and comfortable during their stay at our hotel.We truly look forward to welcoming you back in the future.Imperial Palace Seoul
Guest User
Deluxe Double
Stayed in Sep 2024
Travel with friends
1 review
4.2/5
Very Good
Posted on Nov 1, 2024
The view was very terrible for a 5 star hotel, and they don't even provide dental kits. Another funny thing about this hotel is that, the shower gel/ shampoo etc are fixed in the shower parts so if you use the bath tub you need to go to the shower part..
Response from Property: Warm greetings from Imperial Palace Seoul. From the bottom of our heart, thank you so much for taking your time to leave this valued feedback. To offer excellent and memorable service to our esteemed guests and to work promptly and properly on suggested improvements, we will consistently put utmost effort. Again, thank you so much for your valued comment and we all hope to have an honor to welcome you again in the near future. Sincerely, Imperial Palace Seoul
Guest User
Deluxe Double
Stayed in Sep 2024
Couples
1 review
4.5/5
Great
Posted on Oct 30, 2024
Breakfast was very very good. A lot of different foods and all taste good. I enjoyed our stay here.
Response from Property: Warm greetings from Imperial Palace Seoul. From the bottom of our heart, thank you so much for taking your time to leave this valued feedback. To offer excellent and memorable service to our esteemed guests and to work promptly and properly on suggested improvements, we will consistently put utmost effort. Again, thank you so much for your valued comment and we all hope to have an honor to welcome you again in the near future. Sincerely, Imperial Palace Seoul
Ryan
Residence One Bedroom Deluxe Double
Stayed in Aug 2024
Travel with friends
1 review
3.7/5
Posted on Oct 5, 2024
I chose the hotel because it was recently renovated. Indeed it was-the rooms were modern.
Check-in:
Easy. I reserved a one bedroom suite. However, I was not offered assistance with my luggage. Very unfortunate.
Room:
clean, slight smell of smoke residue even though it was a non-smoking room. The decor is modern and relaxing color scheme. No room service. And no outlet in the bathroom. This was inconvenient. They should really look into fixing this. I stayed for one week and was only provided 2 water bottles for the whole stay.
Checkout:
Quick and easy. I was not asked how my stay was. The lady did not greet me. Only question asked, did I use the mini bar.
Accommodation was nice overall. I was not impressed by the service.
Lam
Residence One Bedroom Deluxe Double
Stayed in Aug 2024
Family
32 review
4.0/5
Very Good
Posted on Sep 24, 2024
This is a very interesting hotel, very historic and grand while undergo a lot of modernisation and upgrade. I can see that it'll be one of the best choices in Seoul when it's done. But alot of things are still not working at the moment. We needed to change rooms 3 times during the stay.
The location is also great, given time this will be a great choice.
Response from Property: Warm greetings from Imperial Palace Seoul. Thank you very much for stayed with us, and thank you for valued comment. We strive to be a hotel where guests who visit our hotel can always stay with peace of mind. We look forward to seeing you again. Imperial Palace Seoul
Kimbrell
Deluxe Double
Stayed in Jun 2024
Travel with friends
7 review
4.7/5
Amazing
Posted on Jul 17, 2024
Breakfast buffet was excellent but is expensive; it had a good variety (eggs benedict, couple kinds of bulgogi, delicious mushroom soup and 30 other things) of high-quality options. The room set up was very nice; it was divided into 2 sections; 1 for TV and kitchen/bar area and the other for bed and bath; having the extra space was nice to have on a rainy day. My room was just remodeled and had brand new everything; it also had a washing machine, very nice fridge, kitchen sink, small cook top. Lobby and lobby bar looks fantastic but I didn't get a chance to try the drinks. Location is good, some things are walkable but not all. Uber was easy to call from here.
Response from Property: Warm greetings from Imperial Palace Seoul!Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Imperial Palace Seoul.
Anika Wampner
Deluxe Double
Stayed in Jun 2024
Solo travelers
20 review
5.0/5
Outstanding
Posted on Jul 20, 2024
This hotel was amazing 👏 please book this hotel if you're in the area as you will not be sorry. I only stayed for one night but plan to book again when I need to visit gangnam.
Response from Property: Warm greetings from Imperial Palace Seoul! Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Imeprial Palace Seoul
Guest User
Residence One Bedroom Deluxe Twin
Stayed in Jun 2024
Family
8 review
4.5/5
Great
Posted on Sep 23, 2024
Hotel is extremely excellent in terms of luxury and decoration. However, they are charging on everything including the additional amenities and water bottles.
Response from Property: Warm greetings from Imperial Palace Seoul. Thank you very much for stayed with us, and thank you for valued comment. We strive to be a hotel where guests who visit our hotel can always stay with peace of mind. We look forward to seeing you again. Imperial Palace Seoul
LJRisai
Deluxe Double
Stayed in Sep 2024
Business travelers
22 review
5.0/5
Outstanding
Posted on Oct 25, 2024
Nice stay with good service.
The lobby is fancy!
Response from Property: Warm greetings from Imperial Palace Seoul. First of all, thank you very much for stayed Imperial Palace Seoul. Imperial Palace Seoul will continue to do its best to create memorable memories for our valued guests. We are looking forward to seeing you again.Impeiral Palace Seoul.
Saranjai
Residence One Bedroom Deluxe Twin
Stayed in Jun 2024
Business travelers
3 review
4.5/5
Great
Posted on Aug 5, 2024
good location
good staff
Response from Property: Warm greetings from Imperial Palace Seoul.First of all, thank you very much for stayed with us.Also, thank you for your great review.Looking forward to see you again soon.Sincerely yours.Imperial Palace Seoul.
Guest User
Residence One Bedroom Deluxe Double
Stayed in Aug 2024
Business travelers
1 review
2.0/5
Posted on Sep 6, 2024
slow every thing
Response from Property: Warm greetings from Imperial Panace Seoul.Thank you very much for stayed with us.Regarding your valued comment, I will share with my team to improve ourselves for providing better service to guests.Looking forward to see you again.Sincerely yours.Imperial Palace Seoul.
Anonymous User
Deluxe Twin
Stayed in Nov 2024
Business travelers
4 review
1.0/5
Posted on Jan 16, 2025
service no
Response from Property: Warm greetings from Grand Mecure Imperial Palace Seoul Gangnam.Thank you very much for staying with us, and we sincerely appreciate you taking the time to leave a valuable review despite your busy schedule.If there were any inconveniences during your stay, we would be grateful if you could share them with us to help improve our services.We genuinely look forward to welcoming you back again.Thank you.Grand Mercure Imperial Palace Seoul Gangnam
Guest User
Deluxe Double
Stayed in Aug 2024
Other
9 review
5.0/5
Outstanding
Posted on Oct 15, 2024
goooood
Response from Property: Warm greetings from Imperial Palace Seoul. From the bottom of our heart, thank you so much for taking your time to leave this valued feedback. To offer excellent and memorable service to our esteemed guests and to work promptly and properly on suggested improvements, we will consistently put utmost effort. Again, thank you so much for your valued comment and we all hope to have an honor to welcome you again in the near future. Sincerely, Imperial Palace Seoul