Imperial Palace Seoul Gangnam Reviews
Imperial Palace Seoul Gangnam
640, Eonju-ro, Gangnam-gu, Seoul, 06098, South KoreaView Hotel Details
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1 night
Imperial Palace Seoul Gangnam Guest Reviews
4.3/5
Very Good
44 review
Verified reviewsLocation4.3
Amenities4.3
Service4.4
Cleanliness4.4
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All reviews(44)
Positive reviews(42)
Reviews with photos/video(6)
Negative reviews(2)
Kimbrell
Deluxe Double
Stayed in Juli 2024
Friends
4 review
Amazing
Posted on 17. Juli 2024
Breakfast buffet was excellent but is expensive; it had a good variety (eggs benedict, couple kinds of bulgogi, delicious mushroom soup and 30 other things) of high-quality options. The room set up was very nice; it was divided into 2 sections; 1 for TV and kitchen/bar area and the other for bed and bath; having the extra space was nice to have on a rainy day. My room was just remodeled and had brand new everything; it also had a washing machine, very nice fridge, kitchen sink, small cook top. Lobby and lobby bar looks fantastic but I didn't get a chance to try the drinks. Location is good, some things are walkable but not all. Uber was easy to call from here.
Response from Property: Warm greetings from Imperial Palace Seoul!Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Imperial Palace Seoul.
Anika Wampner
Deluxe Double
Stayed in Juli 2024
Solo travelers
20 review
Outstanding
Posted on 21. Juli 2024
This hotel was amazing ๐ please book this hotel if you're in the area as you will not be sorry. I only stayed for one night but plan to book again when I need to visit gangnam.
Response from Property: Warm greetings from Imperial Palace Seoul! Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Imeprial Palace Seoul
Saranjai
Residence One Bedroom Deluxe Twin
Stayed in Juli 2024
Business travelers
2 review
Great
Posted on 5. Aug. 2024
good location
good staff
Kailip Allen
One Bedroom Deluxe Double
Stayed in Nov. 2021
Couples
35 review
Amazing
Posted on 5. Dez. 2021
Great choice in hotel in Seoul. Highly recommend
Response from Property: Thank you very much for your candid review of your recent stay at our hotel.Your feedback is extremely valuable to us, as we strive to improve with each and every stay.We will be implementing upgrades to the property.We look forward to welcoming you back again soon.Yours Sincerely,Seung Geol Lee / General Manager
Mrwiggles90
One Bedroom Deluxe Double
Stayed in Okt. 2021
Couples
26 review
Very Good
Posted on 5. Okt. 2021
Decent place for decent price
Response from Property: Hello customer.
Thank you very much for visiting Imperial Palace Seoul.
We sincerely thank you again for your valuable opinion, and we will share your valuable opinion with all departments.
We ask for your continued support and interest, and we hope that you will have the opportunity to visit us again so that we can provide you with better service.
thank you
General Manager Lee Seung-geol compensates
Guest User
One Bedroom Deluxe Double
Stayed in Sept. 2021
Business travelers
31 review
Outstanding
Posted on 29. Nov. 2021
Good job..
Response from Property: Thank you very much for your candid review of your recent stay at our hotel.Your feedback is extremely valuable to us, as we strive to improve with each and every stay.We will be implementing upgrades to the property.We look forward to welcoming you back again soon.Yours Sincerely,Seung Geol Lee / General Manager
TheBar
Residence One Bedroom Deluxe Double
Stayed in Juli 2024
Business travelers
37 review
Outstanding
Posted on 21. Juli 2024
Where I went for a business trip
I made a quick reservation because I heard it had reopened.
The interior facilities and rooms were cleaner than I expected. It was very clean.
However, perhaps because it was opened not long ago, staff mistakes occurred frequently.
Even if mistakes occur, they are dealt with with appropriate compensation.
Willing to visit again
Original TextTranslated by Google
Response from Property: Thank you very much for using Imperial Palace Seoul, and thank you for leaving a review despite your busy schedule. We strive to create a hotel where our guests can always stay with peace of mind. We also sincerely apologize for any inconvenience caused. We will provide guidance through service training for employee mistakes. We will reflect on the reviews we received from our customers and create a better hotel. Thank you for your valuable feedback. We sincerely look forward to your continued use of our hotel. Thank you, Imperial Palace Seoul
Guest User
Deluxe Double
Stayed in Juli 2024
Solo travelers
2 review
Posted on 19. Juli 2024
Formaldehyde smells very strong, we wonโt refund it
Original TextTranslated by Google
Response from Property: Warm greetings from Imperial Palace Seoul.We give our sincerest apology for any inconvenience there may have been. We will make an effort to make enhancements to deliver a more comfortable stay at Imperial Palace Seoul. Again, thank you so much for your valued comment and we all hope to have an honor to welcome you again in the near future. Sincerely, Imperial Palace Seoul
Guest User
Deluxe Double
Stayed in Juli 2024
Family
5 review
Posted on 15. Juli 2024
Service is good, location is not good
Original TextTranslated by Google
Response from Property: Warm greetings from Imperial Palace Seoul! From the bottom of our heart, thank you so much for taking your time to leave this valued feedback. To offer excellent and memorable service to our esteemed guests and to work promptly and properly on suggested improvements, we will consistently put utmost effort. Again, thank you so much for your valued comment and we all hope to have an honor to welcome you again in the near future. Sincerely, Imperial Palace Seoul.
PENG1008YY
Residence One Bedroom Deluxe Double
Stayed in Juli 2024
Booked for others
4 review
Outstanding
Posted on 2. Aug. 2024
Very expensive and luxurious
Original TextTranslated by Google
Chaotianxiaoxiaosheng
Residence One Bedroom Deluxe Twin
Stayed in Juli 2024
Friends
9 review
Outstanding
Posted on 18. Juli 2024
Super good service attitude
Original TextTranslated by Google
Response from Property: Warm greetings from Imperial Palace Seoul. From the bottom of our heart, thank you so much for taking your time to leave this valued feedback. To offer excellent and memorable service to our esteemed guests and to work promptly and properly on suggested improvements, we will consistently put utmost effort. Again, thank you so much for your valued comment and we all hope to have an honor to welcome you again in the near future. Sincerely, Imperial Palace Seoul.
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Club Deluxe King Room
Stayed in Okt. 2021
Couples
1 review
Great
Posted on 1. Nov. 2021
It's so good~ It's a shame about the breakfast service.. I don't know right now, but buy it and eat it.
The rest is so good~
Original TextTranslated by Google
Response from Property: Thank you very much for your candid review of your recent stay at our hotel.Your feedback is extremely valuable to us, as we strive to improve with each and every stay.We will be implementing upgrades to the property.We look forward to welcoming you back again soon.Yours Sincerely,Seung Geol Lee / General Manager
Redsweet
Deluxe Twin Room
Stayed in Sept. 2021
Friends
1 review
Posted on 31. Okt. 2021
First of all, the atmosphere is super classy and nice, but it's because the building is old.. There is a glass door in the bathroom that separates the toilet and shower, but the door was broken and almost hurt... Facility maintenance seems to be necessary... .
Original TextTranslated by Google
Response from Property: Hello customer.
Thank you very much for visiting Imperial Palace Seoul.
First of all, we apologize for the problems you experienced during your stay.
We promise to look into everything you mentioned to provide better facilities and services.
We humbly accept your criticism and will strive to become Imperial Palace Seoul that continues to develop through active change.
thank you.
General Manager/ Seunggeol Lee
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One Bedroom Deluxe Double
Stayed in Aug. 2021
Couples
1 review
Outstanding
Posted on 14. Aug. 2021
Antique is pretty
revisit ok
I highly recommend
Original TextTranslated by Google
Response from Property: Hello customer.
Thank you for visiting Imperial Palace Seoul and leaving your valuable review.
At Imperial Palace Seoul, we strive to provide attentive service to each and every customer while maintaining consistent service.
We promise to show you even more progress during your next visit, and we hope that you will achieve all your dreams and have a lot of fun in the future.
Thank you again for leaving your valuable review. If you have any questions, please contact us at any time.
thank you
General Manager Lee Seung-geol compensates
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One Bedroom Deluxe Double
Stayed in Okt. 2021
Friends
5 review
Amazing
Posted on 31. Okt. 2021
It was a bit confusing at first to go back and forth between the hotel and the parking lot...
Still, I had a good rest!! The room was clean and nice too
Original TextTranslated by Google
Response from Property: Hello customer.
Thank you very much for visiting Imperial Palace Seoul.
First of all, we apologize for the problems you experienced during your stay.
We promise to look into everything you mentioned to provide better facilities and services.
We humbly accept your criticism and will strive to become Imperial Palace Seoul that continues to develop through active change.
I hope you have a warm year-end and a prosperous new year.
General Manager / Seunggeol Lee