Grand Hyatt Seoul Reviews

An excellent stay. From the moment I arrived I felt very well taken care of. Every member of staff was polite, friendly, and patient. I booked a twin room but was offered a King size on arrival. I had a river view that was so beautiful! Namsan park is just across the road - the location is perfect, perfect, perfect! Room service was prompt and the food was good. I didn’t have breakfast. I did eat at JJ Mahoney’s and that was excellent - super service!! The one thing that did seem odd was I couldn’t seem to not get water all over the floor when using the shower. Not sure if it was the pressure (which was great), or the angle of the shower head (which I did adjust to try and rectify things). Nice to see sustainability measures in place for amenities, towels etc. Oh - checking in on a Friday seems to be incredibly busy. I came home from an excursion at around 4pm on Friday and the lobby was jam packed (as was the gallery for tea etc.) so perhaps try and time your visit accordingly. Excellent stay, will definitely be back!

This city view is a must see when in Seoul! We skipped climbing the Seoul Tower coz with this view we have seen it all. The recently renovated rooms and suites invoke a new standard of luxury coupled with the unparalleled convenience of being just minutes from downtown Seoul, Myeongdong and Itaewon. Our room was located on the third floor but because of the hotel's high location we were able to enjoy the wonderful view from there.

View from the club room is amazing. However, Club access is not worth the money.

The hotel is located at the mid level of the mountain, difficult to get a taxi or Uber, it might perhaps of New Year’s Eve, but the view and the facilities are awesome

Travelled with parents (3 adults in total). Corner room was a good size, could fit a sofa bed comfortably. Mountain View was great with this room. However, always check what type of toilet you are getting. I stayed in the grand Hyatt a few days before and got a corner room on the 12th floor, which had a normal toilet (separate stalls for shower and toilet bowl). But for this instance, they allocated me a room on the 7th floor, without informing me that the toilet had an open shower (ie no shower doors; water spashes everywhere when one showers). It’s probably meant for handicap users, but it is inconvenient for older folks because the toilet gets wet everywhere and there is a high fall risk. Location of hotel is also quite inaccessible by public transport. Be prepared to take taxi most of the time (get a card from the front desk; some drivers could not understand my accent).

Great location and good service. Requested the crib for the baby and it was in the room before we checked in.

The room is exactly the same as I stayed 10 years ago. Rooms and amenities are dated. The service is average, no personal touches, didn’t even get help with my luggage at taxi drop off. Still using small bottles of shampoo & conditioners, plastic water bottles. No Netflix or even connection to your phone. I would give this Grand Hyatt at 4* hotel only.

Nice hotel， friendly staff. Robin with his colleague from Bell desk has been very helpful. Very much impressed.

Receptionist really not helpful when requesting early check in by paying half day, kinda like ****** Chinese …

So much was closed or unavailable at the time of going. No squash, tennis or garden as advertised... The best part was the view. Also the food prices are crazy, there is no convenient way to get any food

Hotel was located in a convenient location. All of the Taxi drivers know Grand Hyatt. Hotel was packed. Check-in staff could be better.

Very nice hotel, great breakfast, nice swimming pool, I will stay here again

Overall not a very pleasant stay. From a well established 5 star hotel, I expected a lot more. Understandingly it was a public holiday with huge amount of local crowds. However, the service was honestly lackluster to say the least. The frustration came early on where lift coordination was horrible. From our 5th floor down to the lobby we had to wait close to 45 minutes to even squeeze into a lift. Given that everyone was rushing to use the pool, the hotel should have a system where certain lifts served only the high floors and some only the lower floors . Rather than all lifts going to the top coming down where lower level guests had no chance on getting in the elevators Not only that, upon asking for a bucket of ice, some wine glasses, we were surprised that all of these incurred extra charges. Which they did inform us so we agreed. But the unacceptable one was asking for mere cutleries, we were charged based on per pax basis unless we ordered room service, which was just ridiculous. If you'd ask me if I'd stay again, I'd honestly say no. Having stayed in Hyatts around the world. I can honestly say this is the worst experience I've had with any Hyatt

All good