go5rae113
July 11, 2024
I stayed here because I always stay here. I had reserved a room on the ground floor, but I ended up staying the next day, and only the basement floor was available, so I reserved it. On the second day when I checked in, I was told that if the ground floor was available, I would be given the ground floor. The next day, I was given the basement floor, which I had reserved, without being told. The same staff member as the day before told me that check-in was from 3:00 p.m., but they said that I could enter the room now. This never happened when the veteran staff member was there. As soon as I entered the basement floor room, the drain smelled so bad that I had to go to the front desk again. They said they would clean it up. It was obvious, and perhaps it was a new staff member who didn't know what to do, but their response was terrible.
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