To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.2
Amenities4.0
Service4.0
Cleanliness4.1
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All reviews(286)
Positive reviews(251)
Reviews with photos/video(64)
Close to airport(68)
Convenient location(58)
Easy to get around(57)
Great swimming pool(49)
Offers pick-up/drop-offs(35)
Tasty food(13)
Toiletries were average(6)
Perfect for business trips(5)
Negative reviews(35)
Hurryup
Superior Room With One Queen Bed And One Single Bed
Stayed in Aug 2024
Family
5 review
4.0/5
Very Good
Posted on Sep 11, 2024
Near to the airport, but please make sure the terminal that you are heading in. Spare more time to check in airport as the work efficiency is extremely low in KL. The swimming pool is great!
BritinChina
Standard Queen Room
Stayed in Aug 2024
Couples
11 review
5.0/5
Outstanding
Posted on Aug 11, 2024
Very close to the airport and would recommend for a night before or late night arrival.
Well located, reasonably priced and good facilities.
Was able to use the outdoor pool in the morning and the breakfast and dinner were both nice.
Response from Property: Dear BritinChina, Thank you so much for giving your recent experience at ibis Styles Sepang KLIA a 5 out of 5 rating. We are glad to know you enjoyed your experience here and we are looking forward to welcoming you back in our hotel again in the near future!Sincerely, Jason Ngan-General Manager
Malachite
Standard Queen Room
Stayed in Aug 2024
Couples
29 review
5.0/5
Outstanding
Posted on Aug 7, 2024
Amazing stay at the hotel. Staff were very friendly and helpful. We decided to not take the shuttle bus as we wanted to do some shopping nearby at the outlet mall before our flight which was AMAZING. Breakfast was good and water pressure in the shower was lovely. Beer is a bit expensive at 44 MYR for a corona beer 330ml. All in all a very happy and good stay.
Response from Property: Dear Malachite, Thank you so much for giving your recent experience at ibis Styles Sepang KLIA a 5 out of 5 rating. We are glad to know you enjoyed your experience here and we are looking forward to welcoming you back in our hotel again in the near future! Sincerely, Jason Ngan-General Manager
Guest User
Standard Queen Room
Stayed in Jun 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Jun 16, 2024
I stayed at the Ibis Hotel, and just back to sydney last night . it was an absolutely wonderful experience. The hotel is pristine, very new, and offers huge pools that are never crowded. I particularly loved the awesome poolside gym and lounge. The breakfast hall is enormous and serves a fantastic breakfast.
The rooms are beautiful and come equipped with thoughtful amenities like nail files and shaving blades. During my stay, the pool was so serene that I often found myself as the only person there.
The spa was incredible, spacious, and professionally managed. Maria, the masseuse, was excellent, and after a 40-minute massage, all the pain from my 13-hour flight was gone. I fell in love with this hotel.
As always, Ibis Hotel never disappoints! I will definitely visit this hotel again, even if it's just between flights, For a masaage and a body scrub and hair wash and blow out wheich they do xx Their generosity stood out when they offered me a free breakfast at 6:30 AM before I caught the complimentary shuttle to the airport. Yes, the shuttle service to and from the airport is free!
Oh also i checked in at 11 a.m altho the check in time was at 3pm.
My short trip to Malaysia was made even more memorable thanks to the Ibis Hotel. Highly recommended! Xx
6/14
Response from Property: Dear Guest User, Thank you for giving us a fantastic 5 out of 5 score based on your recent stay at the ibis Styles Sepang KLIA. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you once again for sharing your experience and we hope your next visit will be as pleasant as the previous one.Sincerely, Jason Ngan-General Manager
kellygeorge
Standard Queen Room
Stayed in Jun 2024
Couples
1 review
4.5/5
Great
Posted on Jul 1, 2024
The hotel is convenient and close to the airport. You do need to go through immigration to get thorough but it’s a quick process. There is a shuttle to the airport but they won’t pick you up when you arrive. With that being said, amazing service and lovely breakfast. They offer a free 10 min massage when you arrive. Will definitely book again.
Response from Property: Dear kellygeorge, We truly appreciate your comments regarding your recent stay at the ibis Styles Sepang KLIA. It is always a pleasure to receive such positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you once again for sharing your experience and continuous support. We hope your next visit will be as pleasant as the previous one.Sincerely, Jason Ngan-General Manager
Athirah
Standard Room With 2 Single Beds
Stayed in Jul 2024
Family
6 review
2.5/5
Posted on Jul 29, 2024
Good place to relax and only have basic facilities. Not many activities can do.
Response from Property: Dear Athirah, It was indeed a pleasure having you with us recently and thank you for your review and I am sorry if you have experienced any unsatisfactory services. We appreciate your ratings, and it is our hope that you will give us the opportunity to serve you better in the near future. Sincerely, Jason Ngan-General Manager
John. T
Standard Queen Room
Stayed in May 2024
Business travelers
18 review
3.7/5
Posted on May 20, 2024
Good stuff:
Clean due to newly open, and close to airport.
Bad stuff:
Service is horrible= called several times and wait for mins also no one picked up. Iron is only available at facility area is still OK but worst part iron is not on site. After called reception, need wait 30 mins to get it with a reminder call to them after 15mins.
Sound proofing is bad too, people walking and talking can be heard loud and clear.
Vending machine is not in operation.
Response from Property: Dear John. T, Thank you for taking the time to tell us about your experience at ibis Styles Sepang KLIA. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to further improve our overall service quality. We appreciate your sharing of concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely, Jason Ngan-General Manager
Guest User
Standard Queen Room
Stayed in May 2024
Business travelers
2 review
4.0/5
Very Good
Posted on May 16, 2024
Not many amenities yet. Place is claen and sraffs are friendly. Newly renovated and close to airport.
Response from Property: Dear Guest User, Thank you for your recent stay and we are very pleased to hear you had a great stay, enjoying the service and hotel facilities. We appreciate your feedback and hope we have the chance to welcome you back again very soon.Sincerely, Jason Ngan-General Manager
Anonymous User
Standard Room With 2 Single Beds
Stayed in May 2024
Booked for others
4 review
4.2/5
Very Good
Posted on May 10, 2024
Room very clean ,but room given me very far from reception especially for one lady staying only , luckily reception officer very friendly, he changed for me to nearest room.Service officer very good.Free shuttle bus send to airport follow bus timer schedule. Food need to grab if dnt want to eat at thier hotel restaurant.
Response from Property: Dear Anonymous User, Thank you very much for giving us a fabulous rating based on your recent experience at the ibis Styles Sepang KLIA. It is always a great pleasure to receive such positive feedback. I will share your feedback with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you once again for sharing your experience and we hope your next visit will be as pleasant as the previous one.Sincerely, Jason Ngan-General Manager
NBK
Standard Room With 2 Single Beds
Stayed in Apr 2024
Family
28 review
2.2/5
Posted on May 1, 2024
Pros:
Airport shuttle bus
Cons:
General: Felt like campus, not worth for the money except for swimming pool and main area. Bathroom drain is somehow half-clogged.
Cleanliness: Handwashing sink was not clean and had some dirt spots. Floor had several long hairs not clean either.
Location: near the airport
Service: if you have heavy luggage you need to carry to your room which locates lil bit far away from front desk. Amenities: Lack of amenities. Even there is handwashing sink where doesnt have handsoap or handtowel.
Response from Property: Dear NBK, Thank you for taking the time to tell us about your experience. We are saddened to hear your review about our hospitality and service. I have highlighted this matter to the relevant department, proper action will be taken to prevent this from happening again and our team members will receive re-training and ensure the protocols are re-enforced. We appreciate you sharing your concerns and hope to serve you better in the near future.Sincerely, Jason Ngan-General Manager
Reina
Standard Queen Room
Stayed in Apr 2024
Couples
26 review
3.5/5
Posted on May 1, 2024
Around 10 mins drive from the airport. Cleanliness was okay, good for people who stay over for transit.
Response from Property: Dear Reina, Thank you for your recent stay and we are very pleased to hear you enjoyed your stay. We appreciate your feedback and hope we have the chance to welcome you back again very soon.Sincerely, Jason Ngan-General Manager
Guest User
Standard Queen Room
Stayed in Apr 2024
Solo travelers
7 review
4.0/5
Very Good
Posted on Apr 15, 2024
Sheik and modern hotel, nice facilities including a fabulous swimming pool and gym c treadmills, an elliptical, weight machines and yoga mats. There are also SPA services available. Exactly what I was looking for as respite from budget travel while waiting for Vietnam visa near Kuala Lumpur airport. Location is good for airport access but it’s a bit far from central Kuala Lumpur to go in for dinner. Breakfast is buffet style, 45 MYR and very good with wide variety of options. The hotel is new and staff seem to out number guests at this point. I was glad to have this hotel near the airport option but hopefully will not find myself in this predicament again.
Response from Property: Dear Guest User, Thank you for sharing your valued feedback. We are very pleased to hear that our team members made your stay pleasant as we do take pride in catering to our guests' need the best way we can.We hope your next visit will be as wonderful as the previous one.Sincerely, Jason Ngan-General Manager
Guest User
Standard Room With 2 Single Beds
Stayed in May 2024
Family
1 review
4.2/5
Very Good
Posted on Jun 2, 2024
They have large pool with split & spacious pool for children.
Response from Property: Dear Guest User, Thank you for your recent stay and we are very pleased to hear you had a great stay. We appreciate your feedback and hope we have the chance to welcome you back again very soon.Sincerely, Jason Ngan-General Manager
Guest User
Standard Room With 2 Single Beds
Stayed in Aug 2024
Business travelers
39 review
5.0/5
Outstanding
Posted on Aug 31, 2024
Very nice resort like hotel. A lot of tourist. Nearby airport and very conducive. The pool is huge. Will repeat again the trip.
Response from Property: Dear Guest User, Thank you for giving us a fantastic 5 out of 5 score based on your recent stay at the ibis Styles Sepang KLIA. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you once again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely, Jason Ngan-General Manager
Guest User
Standard Room With 2 Single Beds
Stayed in Aug 2024
Couples
1 review
3.5/5
Posted on Aug 15, 2024
Great service from the reception desk and the concierge. The beef satay was really delicious, however, the Nasi Goreng Sepang was a let down.
Rice was soggy, taste was poor, very tiny chicken satay, and popodum instead of crackers was served. The 2 prawns were boiled with skin intact and was not that tasty.
The room we stayed in has poor sound proofing and had a connecting door to another room.
We had to catch an early flight and needed some peaceful rest, however, on that night, they checked in a Japanese couple with 2 kids at around 11.30pm.
Kids were crying, elderly were talking , ding dang was the noise and kept us up from our sleep till they had settled down at around 2am.
At that instance, I was wondering if the reception did that on purposed for they could probably allocated these late night guest to some isolated rooms or maybe the hotel was full that night.
The irony ( my thoughts) was a sign in the room mentioning a RM 10. Fine/charge If you break or take away the water bottle in the room.
There is nothing special about this drinking water bottle (complimentary drinking water) and other hotels that we have stayed in do not demand money for losing these kind of water bottle .
My wife put the water bottle in the room bin and later retrieved it after reading the memo.
All else, the free shuttle to the airport was a plus.
My room was 1018, checked in on 12 August 2024.
Response from Property: Dear Guest User,Thank you for taking the time to tell us about your experience at the ibis Styles Sepang KLIA. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have shared your comments with the respective teams. At ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. With regards to the charges of drinking water bottle, please be advised that the charge is merely to encourage our guests to reduce trash because the glass bottles are recyclable and not single used plastic bottle.We appreciate your sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely, Jason Ngan-General Manager