Aerotel Kuala Lumpur (Airport Hotel) - Gateway@KLIA2 Reviews
Aerotel Kuala Lumpur (Airport Hotel) - Gateway@KLIA2
Level 2M, gateway@klia2, Terminal klia2, Kuala Lumpur International Airport, Sepang, Selangor, 64000, MalaysiaView Hotel Details
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Aerotel Kuala Lumpur (Airport Hotel) - Gateway@KLIA2 Guest Reviews
4.3/5
Very Good
668 review
Verified reviewsLocation4.5
Amenities4.1
Service4.2
Cleanliness4.4
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All reviews(668)
Positive reviews(641)
Reviews with photos/video(154)
Average sound insulation(41)
Easy to get around(39)
Close to airport(38)
Many dining options(25)
Classy environment(17)
Convenient for shopping(17)
Comfortable bed(8)
Clean bathrooms(7)
Negative reviews(27)
Guest User
Double Plus Twin Room - Nightly
Stayed in Sep 2024
Business travelers
137 review
Great
Posted on Sep 3, 2024
located in the KLIA 2., so pretty convenient to catch a next day early morning flight. Room is small, just nice only for an overnite stay. The bed is comfortable, just that you will hear some noices.
Response from Property: Thank you so much for taking the time to post a review!We are so happy to hear that you satisfied for services offered. We truly appreciate on the comments received and it is rewarding to be hear. We would love to welcome you back soon and looking forward to meet you soon. Thanks again!
Anton Thomas
Double Plus Queen Room - 12 Hours
Stayed in Aug 2024
Solo travelers
20 review
Very Good
Posted on Aug 28, 2024
The Aerotel is located within terminal 2 at KL airport. The rooms are modern and spacious with a great shower to freshen yourself up after a long flight. It’s great for a one night stay before your next flight. The rooms themselves do not have windows which is a negative, but I didn’t mind as I was only staying for the night. Other hotels around the airport are either too far away or aren’t as modern as the Aerotel, that’s why I chose this one as it’s super convenient also.
Response from Property: Thank you so much for taking the time to post a review! We are so happy to hear that you satisfied for services offered. We truly appreciate on the comments received and it is rewarding to be hear. We would love to welcome you back soon and looking forward to meet you soon. Thanks again!
Guest User
Double Plus Twin Room - Nightly
Stayed in Aug 2024
Family
65 review
Very Good
Posted on Aug 13, 2024
Stay at the W Guangzhou was amazing , I will be staying again . Thanks for an amazing and comfortable stay
Response from Property: Thank you so much for taking the time to post a review! We are so happy to hear that you enjoyed your stay with us and your comment will particularly highlighted. We truly appreciate on the comments received and loved to welcome you back soon. Thanks again and have a great day ahead!
Michelle Yeo KH
Double Plus Queen Room - Nightly
Stayed in Jul 2024
Business travelers
1 review
Outstanding
Posted on Jul 20, 2024
Nice hotel room. Just no sound proof and can heard children crying at the other side of room. Suggest to improve for this, then can sleep well without noise.
Response from Property: Dear Michelle Yeo KH,Thank you for your review, we greatly appreciate the time taken in providing the valuable feedback. We are so happy to hear that you satisfied for services offered. We truly appreciate on the comments received and its rewarding to be heard. However, regret to hear that you didn’t have a great experience in our hotel due to noises that affecting your rest and sincerely apologized for the unpleasant stay. Thank you for your stay with us and apologized for any inconvenience caused.
MeowVan
Double Plus Queen Room - 12 Hours
Stayed in Jun 2024
Couples
16 review
Great
Posted on Jun 30, 2024
A hotel for layovers after a weary journey. The hotel got everything that a tired traveler would want: convenience, comfort, and cost effectiveness. It’s located right in terminal 2, and was quite easy to find with the lounge beside it. The option of staying for 12 hours at a reduced price was highly appreciated. Just exactly what we needed.
Response from Property: Dear MeowVan, Thank you for your support and for posting your review. Your rating review made our day and Aerotel team appreciates it! We aim to exceed our guests’ expectations and I am glad you had experienced it! We hope you will recommend us to family & friends and will continue to support us in future. Looking forward to your return visit to the Aerotel. Enhance your airport experience!
Guest User
Double Plus Twin Room - Nightly
Stayed in Jun 2024
Family
10 review
Outstanding
Posted on Jul 29, 2024
Location in heart of klia2. clean and fast service. the bath had good hot shower which is needed for fast travel.
Response from Property: Thank you so much for taking the time to post a review! We are so happy to hear that you enjoyed your stay with us, and that our cleanliness was particularly highlighted. We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear. We’d love to welcome you back soon, so don’t be a stranger. Thanks again and have a pleasant day ahead.
Sally
Double Plus Twin Room - Nightly
Stayed in Jun 2024
Family
8 review
Great
Posted on Jul 15, 2024
Repeatedly stayed in Aerotel, convenient for a early morning flight . Fast Check in and Check out.
It has all the basic facilities needed for a night stay.
Response from Property: Thank you so much for taking the time to post a review, Sally!We are so happy to hear that you satisfied for services offered. We truly appreciate on the comments received and its rewarding to be heard. We’d love to welcome you back soon, and looking forward to meet you soon. Thanks again!
Explorer T
Solo Room (Shared Bathroom) - 12 Hours
Stayed in May 2024
Business travelers
19 review
Very Good
Posted on May 17, 2024
Very convenient located in KLIA2 airport, there is a Plaza Premium lounge right opposite of the hotel. My single room come with clean shared bathroom for usage.
Response from Property: Thank you so much for taking the time to post a review! We are so happy to hear that you enjoyed your stay with us, and satisfied for services offered. We truly appreciate on the comments received and loved to welcome you back soon. Thanks again and have a great day ahead!
FifaF
Double Plus Twin Room - Nightly
Stayed in May 2024
Family
3 review
Outstanding
Posted on Jul 1, 2024
I love the room that I booked. It so precious. 2 single bed. Its was an super single bed. The price I get here is cheaper compare to others website. Tahnk you for always give the best price and promo.
Response from Property: Dear FifaF, Thank you for your support and for posting your review. Your rating review made our day and Aerotel team appreciates it! We aim to exceed our guests’ expectations and I am glad you had experienced it! We hope you will recommend us to family & friends and will continue to support us in future. Looking forward to your return visit to the Aerotel. Enhance your airport experience!
Anonymous User
Family Room - 12 Hours
Stayed in Jun 2024
Family
4 review
Amazing
Posted on Jun 10, 2024
Most convenient hotel to stay or rest before or after flight.
Response from Property: Thank you so much for taking the time to post a review!We are so happy to hear that you enjoyed your stay with us, and satisfied for services offered. We truly appreciate on the comments received and loved to welcome you back soon. Thanks again and have a great day ahead!
Felix
Solo Room (Shared Bathroom) - 12 Hours
Stayed in Apr 2024
Solo travelers
6 review
Great
Posted on Apr 2, 2024
Good for short transit stay. Has all the basics and shared shower/toilet facilities. One downside is can hear the outside announcement from the room and opening and closing of doors. In KLIA 2 Level 2M ,on landside.
Response from Property: Thank you so much for taking the time to post a review! We are so happy to hear that you enjoyed your stay with us, and satisfied for services offered. We truly appreciate on the comments received and loved to welcome you back soon. Thanks again and have a great day ahead!
Rayyan Foo
Solo Room (Shared Bathroom) - Nightly
Stayed in Apr 2024
Business travelers
74 review
Very Good
Posted on Apr 7, 2024
Very Good location for waiting next flight and nearby all food restaurants also shopping shop..
Response from Property: Thank you so much for taking the time to post a review! We are so happy to hear that you enjoyed your stay with us, and satisfied for services offered. We truly appreciate on the comments received and loved to welcome you back soon. Thanks again and have a great day ahead!
Nicholas WC
Solo Room (Shared Bathroom) - Nightly
Stayed in Mar 2024
Business travelers
24 review
Great
Posted on Apr 21, 2024
Stay at Aerotel KLIA2 to catch a next day early morning flight, room is extremely small, take note for guest with big luggage. Bed is comfortable, a bit noisy as this room category is a shared bathroom. Conveniently attached in KLIA2 terminal.
Response from Property: Thank you so much for taking the time to post a review.We are so happy to hear that you enjoyed your stay with us, and satisfied for services offered. We truly appreciate on the comments received and loved to welcome you back soon. Thanks again and have a great day ahead!
Ceci_212
Solo Room (Shared Bathroom) - 12 Hours
Stayed in Mar 2024
Solo travelers
1 review
Great
Posted on Mar 10, 2024
It’s the best for the transit but there was some noise, hence it’s not a best choice for the light sleepers.
The included breakfast is Ok but you should expect to be get served after 15 minutes of the restaurant’s opening. Only 3 options as pictured. For the sandwich, you can take away and they will heat it up.
Response from Property: Thank you so much for taking the time to post a review! We will strive to make improvements accordingly. We truly appreciate on the comments received and loved to welcome you back soon. Thanks again and have a great day ahead!
Anonymous User
Solo Plus Room - 12 Hours
Stayed in May 2024
Solo travelers
11 review
Outstanding
Posted on Jul 4, 2024
Great for few hours stay if catching early flight the next day
Response from Property: Thank you for your support and for posting your review. Your rating review made our day and Aerotel team appreciates it! We aim to exceed our guests’ expectations and I am glad you had experienced it! We hope you will recommend us to family & friends and will continue to support us in future. Looking forward to your return visit to the Aerotel. Enhance your airport experience!