LizB60
October 17, 2023
On the plus side, the hotel is well positioned in the centre of Ses Salines, and the grounds are lovely. It's also peaceful, and we found the room to be clean. BUT ... 1. When we arrived, we were shown a room with no terrace and a very limited view. We asked for an upgrade to a terrace, and must have been told a dozen times, in our faces, that it would cost 40 euros more per day. Fine. When I ask for an upgrade, I expect to pay. I don't need aggression. Then, we found out that there was no-one to help with bags. In a 4 star hotel? The receptionist made an unwilling offer to send a waiter, but he managed to disappear. My husband ended up carrying the bags twice as far as he would have without any "help". 2. The terrace was very easy to reach from the terraces of the rooms either side (plenty of space to slip round the privacy screen). I had a laptop in the room, and the maid kept leaving the door to the terrace open. Not only was this a security issue, but it allowed the (plentiful) mosquitoes in. When we asked the receptionist to tell her to stop, we were promptly accused (by a different receptionist) of smoking in the room, which we had never done. 3. The third receptionist we met was even less pleasant than the other two. We asked what times the restaurant was open and were told, with a laugh, that it closed two years ago. When my husband asked why there was still a huge, lit "Restaurant" sign on the street, he was told that it was because the boss was clever not to have removed it. We call it dishonest. Would we stay again? No. The hotel's OK, but not one of the staff we met has a clue what hospitality means.