Melia Lebreros

Melia Lebreros Reviews

Melia Lebreros

C. Luis de Morales, 2, Seville, SpainView Hotel Details
Melia Lebreros
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Melia Lebreros Guest Reviews

4.2/5
Very Good
124 review
Verified reviews
Location4.2
Amenities4.2
Service4.1
Cleanliness4.3
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Positive reviews(114)
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Awesome stay(9)
Clean and tidy(5)
Negative reviews(10)
Guest User
Melia Double Room
Stayed in Dec 2023
Family
1 review
2.0/5
Posted on Dec 17, 2023
Booked a room for 2 adults and 1 child, at a price almost double than a room for 2 adults only, but apparently TEIP did only communicated to the hotel 1 room for 2 adults. When checking in I was told the child was not included in the booking send from TRIP to the hotel although my booking with TRIP had the child included. I was exceptionally given a double room for 2 adults but without any bed for the child. What a SCAM! Never again! Also the room booked via TRIP had kettle and coffee machine. None of these were provided in the room and none of these were made available to me despite having queried them to the reception. Contrary to most other 4 star hotels no bathrooms or slippers provided and no bathroom amenities provided. Very poor.
Response from Property: Dear Mr. Guest User,Thank you for taking the time to share your feedback.We are truly sorry to hear about the discrepancy with the booking of your room and the absence of the expected amenities. Please rest assured that we strive to ensure all our guests receive the room and services they have booked, and we regret any oversight or miscommunication that may have occurred in this instance. We understand that the comfort of our guests, especially when traveling with family, is of utmost importance, and we apologize for any inconvenience caused. It is our goal to provide a welcoming and comfortable experience for all guests. Regarding the bathroom amenities, we usually provide a range of toiletries from specific brands, such as Rituals, and we also offer bathrobes and slippers in certain room categories. We regret to hear that these were not provided to you and would like to assure you that this is not indicative of our usual standards.We hope to have the opportunity to welcome you back in the future for a more enjoyable stay. Wishing you a wonderful holiday season and a Happy New Year!Kind regards,Maria Fdez. Valderrama, Voice of Customer Coordinator
Lorna
Premium Double Room
Stayed in Oct 2022
Business travelers
4 review
5.0/5
Outstanding
Posted on Dec 6, 2022
Great experience & good location
Tete Carlos
Melia Twin Room
Stayed in Jul 2021
Friends
1 review
4.5/5
Great
Posted on Jul 19, 2021
The staff were polite and friendly and arranged the lower floor I liked. The bed was very comfortable. My lover and I stayed in bed all day. The bed resisted very well, just like that in an inflatable mattress advertisement. (the advertisement shows a person sleeping on a mattress and a ballet dancer dancing beside him. He didn't wake up.) as for the rest of the hotel, I didn't look carefully because I've been enjoying the bed and will choose this hotel again.
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Guest User
Family Room Non Smoking
Stayed in Dec 2023
Family
4 review
1.5/5
Posted on Dec 30, 2023
We stayed in this hotel for four nights and felt that this hotel definitely did not meet four-star standards. First of all, there is a big gap between the website pictures and the real thing. There is no kettle, tea bags and coffee bags in the room, but these are all there in the website pictures. The decoration of the room is also very simple, or there is no decoration, it is completely white walls, and the walls are not even. On the day I checked in, I had a cold and felt uncomfortable. I wanted to boil some hot water, so I asked the front desk for a kettle. They said it would only be available in an upgraded room. You know, our room rate was 2,100 yuan per night, which was already very expensive. After a fight, we finally got a kettle. Our room rate includes dinner, but the dinner is very unpalatable. The menu changes every day, and most of the dishes are very slow. You can only eat a few bites. I don’t recommend that you choose dinner. You can eat at restaurants outside, and the prices should be about the same. The breakfast buffet is okay, with more choices. There are no shower caps and other thoughtful items in the bathroom, only hand soap and shampoo, which is not a four-star standard at all. To sum up, if you stay for one or two nights and the price is favorable, this hotel is okay, but it is definitely not recommended for a long stay.
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6/14
Response from Property: Dear Guest User, thank you for choosing our hotel and sharing your stay experience. We are delighted that you were satisfied with your breakfast buffet choices. Fresh pastries, fruit and a variety of breakfast items are provided to guests every day, which is a highlight of our hotel. We apologize for the room facilities issues you mentioned. Although it is true that some room types do not include coffee machines and tea sets, we provide these facilities in Superior Rooms, Family Suites and The Level rooms and suites to provide guests with a more comfortable stay. As for the dinner menu you mentioned, our La Dehesa Tavern restaurant is committed to serving authentic Andalusian and Mediterranean cuisine, and we will pay attention to your feedback and strive to continuously improve our dining experience. Regarding bathroom facilities, we usually provide Rituals brand and MHR brand toiletries in the room. We can also provide other small items according to guest needs, such as shower caps and shaving sets. We have been committed to creating a warm southern Spanish service culture and providing guests with a high-quality accommodation experience. We look forward to the opportunity to serve you again in the future and make your next stay even more perfect. Thank you again for your valuable feedback, we look forward to your visit again and wish you a happy life! María Fdez. de ValderramaVoice of Customer Coordinator
Willow Wang
Melia Twin Room
Stayed in May 2024
Friends
20 review
4.3/5
Very Good
Posted on May 15, 2024
We booked a twin room, but when we arrived, it was no longer available. The front desk upgraded us to a king-size room without informing us. But my friend and I needed two beds. Finally, we were able to coordinate and change to a suite. The coordination process was complicated. Fortunately, we were very satisfied with the room in the end. The environment was very good, the hygiene was well maintained, and the facilities were very new. The check-in experience was still very good. The hotel location was also good, about 20 minutes by taxi from the airport.
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Baobaojuntuan
Melia Twin Room
Stayed in Mar 2024
Couples
14 review
5.0/5
Outstanding
Posted on Jun 18, 2024
The room is quite big. It is close to the train station and can be reached on foot. It is not in the old town. The road is very wide, but it is a bit out of the way.
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Anonymous User
Melia Twin Room
Stayed in Mar 2024
Friends
19 review
5.0/5
Outstanding
Posted on Apr 10, 2024
The room is quite standard, the facilities are all OK, it's an old four-star hotel, there are no shortcomings in any aspect, but there is nothing outstanding, it's very standard, everything is OK.
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Response from Property: Dear guest, Thank you for choosing our hotel and leaving feedback! We are glad to know that our rooms and facilities meet your expectations. We are always committed to providing guests with a comfortable accommodation environment. The design style of our hotel is indeed simple and avant-garde, striving to create an elegant living space for guests. At the same time, we are located in the center of Seville, which is convenient for guests to explore this historic city. Although you mentioned that our facilities are not particularly outstanding, we will continue to improve and strive to bring guests a more memorable experience. Any shortcomings you mentioned will be listened to carefully and improved in future services. We sincerely look forward to seeing you again! I wish you a happy life! Laura López, Voice of Customer Coordinator
Guest User
Melia Twin Room
Stayed in Feb 2024
Family
7 review
2.7/5
Posted on Feb 18, 2024
The hotel itself is very old and has been renovated later, but the bathroom is old. After changing two rooms, the sewer smell was relatively strong. On the second floor that the front desk gave us on the first night, there was a platform for activities under the window, and it faced the north and was relatively cold and humid. We were worried about the noise, so we asked the front desk to change rooms. The front desk was a *****, expressionless and could not even look at the computer. Without even looking at it, he said the room was full. Because the room smelled like sewage, we asked for fragrance, and the front desk promised to provide it, but we never received it. On the second night, we returned to the hotel at ten o'clock in the evening. Sure enough, an event was being held on the platform below, and it was very noisy with the windows on both floors closed. We asked to change rooms because the kids couldn't sleep. A front desk officer was ok, but said their hotel was not holding any events and asked the security guard to come into the room with us to check the situation. It feels really uncomfortable, like we are lying. The security guard also confirmed that the sound was indeed very noisy, but told us that it would end soon. It was already past ten o'clock at that time. We asked for a definite time for the end, but they couldn't tell us. We insisted on changing rooms. Finally, I moved from the second floor to the ninth floor, a south-facing room. Although the hotel is old, except for the strong sewage smell, the hygiene is pretty good, the rain is heavy and hot, and the bed is big and comfortable. But the price/performance ratio is not high, and most of the front desks are uncomfortable.
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Response from Property: Dear customer, thank you for choosing our hotel and sharing your stay experience. Thank you for taking the time to review our hotel. We are committed to providing guests with an elegant room experience and high-quality services. We apologize for the sewer odor and noise issues you mentioned. Our rooms all feature double-glazed soundproofing and sleep packages are provided to ensure a peaceful rest. Regarding the inconvenience you encountered at the front desk, we will understand the situation in depth and continuously improve our service culture to ensure that every guest feels warm Spanish hospitality. We sincerely look forward to your visit again and wish you all the best! María Fdez. de ValderramaVoice of Customer Coordinator
wpyf123456
Melia Double Room
Stayed in Feb 2024
Friends
16 review
5.0/5
Outstanding
Posted on Feb 17, 2024
The room price is not cheap, but the location is good and the hotel is clean.
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Response from Property: Dear guest, hello! Thank you very much for choosing to stay in our hotel! We are very happy to hear that you have affirmed the location and cleanliness of the hotel, which has always been our goal. We are always committed to providing guests with an unparalleled stay experience, from a comfortable environment to a meticulous service culture, all aimed at meeting your expectations. We noticed that you mentioned that the room rate is not cheap, and we are indeed committed to providing value that matches our four-star facilities and services. At the same time, we will continue to review our pricing strategy to ensure that our guests can feel that they are getting value for money. Thank you again for your valuable comments, we look forward to seeing you again. I wish you a happy life! María Fdez. de Valderrama Voice of Customer Coordinator
Guest User
Family Grand Premium
Stayed in Nov 2023
Family
15 review
1.0/5
Posted on Dec 6, 2023
Ctrip’s pricing is much more expensive than ***********, and you have to pay extra city tax on site, and it’s even more with this. Ctrip actually still takes orders from ***********.
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Response from Property: Hello Guest User, Thank you for sharing your experience. We are sorry to hear that the tariff and additional city tax did not meet your expectations. We strive to be transparent in our prices and regret any inconvenience this may have caused. We wish you happy holidays and a prosperous new year. Kind regards, Maria Fdez. Valderrama, Voice of Customer Coordinator
ZhouboyaBoris
Melia Triple Room
Stayed in Oct 2023
Friends
5 review
5.0/5
Outstanding
Posted on Oct 24, 2023
In the center of Seville, the bar and lobby downstairs of the hotel are great. It is about 2 kilometers away from the old city, but it is very close to the train station and the airport bus, and there is a shopping mall opposite, which is very convenient.
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Response from Property: Dear Zhouboyaboris, Thank you for choosing to stay at our hotel and sharing your stay experience. We're glad you enjoyed the hotel's location, the bar downstairs, and the lobby. Indeed, our hotel is close to the train station and airport bus, and there is a shopping mall opposite, which provides convenience for your travel and shopping. At the same time, we are only 2 kilometers away from the old town, making it convenient for you to visit Seville's famous attractions. We look forward to your visit to our hotel again and wish you a happy life! Maria Fdez. Valderrama, Voice of Customer Coordinator
Mavis
Melia Twin Room
Stayed in Oct 2023
Solo travelers
5 review
5.0/5
Outstanding
Posted on Oct 7, 2023
Very close to the train station and convenient transportation. Next to the home stadium of the Sevilla team, opposite the English Palace
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Response from Property: Dear guests, hello! Thank you for your trust and choice of our hotel! We are glad that you found the hotel to be ideally located near the train station for easy travel. At the same time, our hotel is located next to the home stadium of the Sevilla team and opposite the English Palace, which really adds a lot to your trip. Thank you again for your review, we look forward to your visit again and wish you a happy life! Maria Fdez. Valderrama, Voice of Customer Coordinator
Guest User
Melia Twin Room
Stayed in Dec 2023
Friends
5 review
4.0/5
Very Good
Posted on Feb 7, 2024
A decent hotel. Overall clean and tidy. The room is slightly small.
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Response from Property: Dear Xiaoqi Bai, Thank you for choosing to stay in our hotel and sharing your stay experience. Thank you for your evaluation of our hotel and sharing your stay experience. We are glad to hear that you are satisfied with our clean environment and overall service. Regarding the room size issue you mentioned, we pursue a simple style in design, aiming to provide guests with a quiet and comfortable space. We understand that different guests have different needs for space, so we provide a variety of room types for guests to choose from to meet different needs. Looking forward to your visit to our hotel again, I wish you a happy life! María Fdez. de Valderrama Voice of Customer Coordinator
Benxiaojie117
Melia Double Room
Stayed in Sep 2023
Booked for others
47 review
4.0/5
Very Good
Posted on Oct 3, 2023
The room is big and the service is good, but it's a little far away from every attraction
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Response from Property: Dear Sunny0117, Thank you for choosing our hotel and sharing your stay experience. We are pleased that you were satisfied with the room size and service. Our hotel is committed to providing guests with a quality stay and warm service. Regarding your question about being far away from attractions, our hotel is located in the center of Seville, only 1.5 kilometers away from many famous attractions. In addition, there are a variety of public transportation options near the hotel, such as subways and train stations, allowing you to quickly reach various attractions. We sincerely look forward to your visit again and wish you all the best! Maria Fdez. Valderrama, Voice of Customer Coordinator
Tongwei-xingzhougufen
Melia Triple Room
Stayed in Jul 2023
Family
4 review
4.0/5
Very Good
Posted on Oct 7, 2023
The room layout is a bit compact, but everything else is very good
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Response from Property: Dear Tongwei-Xingzhougufen, Thank you for choosing our hotel and sharing your stay experience. We are pleased that you were satisfied with other aspects of our hotel. However, we noticed you mentioned that the room layout was a bit tight. Please allow us to explain, our hotel offers rooms of different sizes to suit various customer needs. For guests who require more space, we recommend booking a larger room such as a Family Suite or The Level room type. Looking forward to your next visit and wish you a happy life! Maria Fdez. Valderrama, Voice of Customer Coordinator