Alyssa R
May 17, 2024
Front desk needs fired ! If you have that awful of an attitude get a job away from people or get therapy ! Awful. We stay in hotels all the time because my husband travels for work. Never once had any problems with any hotels before this. Worst experience with a hotel ever. We stayed for almost a week. When we first got there the front desk lady was not friendly at all. Didn’t bother us but we both noticed it. We explained this is a work trip and he works until 3pm each day. They said ok and told us where our room was. I barely slept all week. I’m assuming the people above us had very large dogs or multiple children because you could constantly hear them running sometimes all night long. 1am, 3am, it didn’t matter. Constant loud thuds. Sounded like someone was bowling upstairs. I know how dogs/kids are and I didn’t want to complain so I just dealt with it. But now after what we went through..let’s be honest, the front desk should be a little more smarter about where they place huge dogs or lots of children!! Fast forward a week and I get a knock on the door from room service .. who was very sweet.. telling us she was told it was time for us to leave unless we extended our stay. I thought this was a mix up as we explained when first getting to the hotel so I went to the front desk where the unpleasant lady was. I was very nice telling her I think there was a mix up as we told them my husband works until 3pm. She insinuated I was lying and told me to get my stuff and leave. I asked if we can extend it a day and she very rudely told me to get out that she already booked the room for someone else..? Now we have been here for about a week. There has never been more than 3-5 cars in the parking lot including ours. They are really out of rooms? Or can she just not do her job? My 2 dogs, my little daughter and I were kicked out and told to leave. This lady is extremely rude and needs a new job because she clearly isn’t happy with hers or knows how to do it well ! Also to add, when we first got there she didn’t tell us much of anything. We went to ask for the Wi-Fi password and she rolled her eyes and said “I already told you!” Uh no lady, you didn’t. And even if you did so what? You say it again.