I have to base the review on what I paid for this room. And I paid $950 to stay there for 2 nights with my family. Here is the story: I was scrolling my phone for hotel rooms for my daughter's upcoming softball tournament in Seymour, Indiana. I clicked on the top link in Google - GUEST RESERVATIONS- and mistook it for the actual hotel site. The room rates offered were high, but comparable with other places in the area so I booked the room. I immediately noticed that a large additional fee was added to my payment without my consent. So my quick reaction was to click to cancel the charge ASAP. It worked! I had canceled the $550 charge. I went to the actual Hilton site and rebooked. The new charge to stay in the same hotel the same days was $429, booked directly through Hilton. After realizing the refund had not come through I reached out to the GUEST RESERVATIONS company that I went through - and was told that HILTON/HAMPTON INN refused the refund and therefore I can not get the refund. I contacted HILTON/HAMPTON INN and was told that they did issue a refund for my cancelation - so now GUEST RESERVATIONS just scammed me out of -- not only the unapproved fee -- but the full cost of my stay. I took that info to Guest Reservations and they promised a refund , but then later changed their minds. Not sure how this is legal, but I think it is awful that companies take advantage of consumers in this way and allow them to cancel without being made aware that they will still have to pay for a room they now can't have - the rates were already pretty high to stay in small town Indiana but to pay $950 to stay here is ridiculous and I expect that Hilton would do something to protect regular people from being majorly scammed.
Excellent
89 Reviews