Concorde Hotel Shah Alam Reviews
Concorde Hotel Shah Alam
3 Jalan Tengku Ampuan Zabedah C9/C, Shah Alam, Selangor, 40100, MalaysiaView Hotel Details
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Concorde Hotel Shah Alam Guest Reviews
4.5/5
Great
1149 review
Verified reviewsLocation4.6
Amenities4.4
Service4.5
Cleanliness4.4
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All reviews(1149)
Positive reviews(1137)
Reviews with photos/video(386)
Loved the view(63)
Delicious breakfast(50)
Convenient for shopping(36)
Great swimming pool(15)
Near mall(13)
Perfect for families(10)
Delicious buffet(5)
Negative reviews(12)
Anonymous User
Deluxe Room
Stayed in Aug 2024
Business travelers
9 review
Posted on Aug 30, 2024
At first we have requested high floor and been told by the counter that there’s no high floor option available anymore. So we’re ok to go with the lower one. After that we realise the room on the lower floor is SO DIRTY. Cockroach EVERYWHERE IN THE ROOM even on the bed! This is really unacceptable! So we went back to the counter for changing room. They agree to change room for us and is exactly the same room with higher floor. I don’t understand why they want to cheat that high floor is not available anymore. The front desk not even feel sorry to us. No apologies and compensation at all. Definitely won’t come back to this hotel again.
Anonymous User
Deluxe Room
Stayed in Aug 2024
Solo travelers
43 review
Outstanding
Posted on Aug 12, 2024
The view from the 12th floor overlooking the mosque is quite exciting, the accommodation in the center of Shah Alam is comfortable and clean. Plenty of multi-level parking spaces complete with electric vehicle charging facilities. The food and drinks served are also delicious and appetizing
Response from Property: Thank you for taking the time to share your positive experience with us! We're thrilled that you enjoyed the exciting view from the 12th floor and found our accommodation in the center of Shah Alam comfortable and clean. It's wonderful to know that our parking facilities, including the electric vehicle charging stations, met your needs. We're also delighted that you found our food and drinks delicious and appetizing.Your kind words motivate our team to continue providing the best possible experience for our guests. We look forward to welcoming you back for another enjoyable stay in the near future!Warm regards,Concorde Hotel Shah Alam
raop
Deluxe Room
Stayed in Jul 2024
Family
5 review
Very Good
Posted on Jul 21, 2024
Nice view facing the mosques. Amenities are a bit old but still acceptable. The toilet has a shower curtain but still tends to flood.
Initially, we were given a floor designated for smokers, but fortunately, they were able to change it.
Response from Property: Thank you for sharing your feedback with us. We’re glad you enjoyed the nice view facing the mosques. We appreciate your comments regarding the amenities and the issue with the shower curtain. We apologize for any inconvenience you experienced and will look into these matters to improve our services.We’re also pleased to hear that our team was able to accommodate your request to change to a non-smoking floor. Your comfort is our priority, and we look forward to welcoming you back to Concorde Hotel Shah Alam in the future.Warm regards,Concorde Hotel Shah Alam
Guest User
Deluxe Room
Stayed in Jul 2024
Couples
2 review
Great
Posted on Jul 14, 2024
Check in was smooth and great by Mr Harris. I contacted helpdesk for assistance to safe box matter. Safe box has no power and technician came to rectify. With some help, safe box has power. However after a few attempts, the reset was activated at every new pin entry and the rod never move. Other than this mishap, the call for in-room dining makes up the good deal with first order of Caeser Salad and Soup, followed by another order for western salmon. Both were served by the same person. The window view of Sultan Salahuddin Abdul Aziz Shah mosque was in respect and magnitude of our stay. We gave the in-room dining 5 stars rating. We give the safe box a 3 out of 5 stars.
Response from Property: Thank you for your detailed feedback. We’re pleased to hear that your check-in with Mr. Harris went smoothly and that you enjoyed the view of Sultan Salahuddin Abdul Aziz Shah Mosque.We apologize for the issues you encountered with the safe box. We appreciate you bringing this to our attention, and we will address it to ensure it’s resolved promptly.On a positive note, we’re delighted that you enjoyed your in-room dining experience and rated it 5 stars. We’ll pass your compliments to the team.Thank you again for your feedback, and we hope to have the opportunity to serve you better on your next visit.Warm regards,Concorde Hotel Shah Alam
Guest User
Premier Room
Stayed in Aug 2024
Travel with friends
1 review
Amazing
Posted on Sep 1, 2024
the receptionist really helpful
the room is great and view is nice
Khairani
Deluxe Room
Stayed in Jul 2024
Couples
2 review
Outstanding
Posted on Jul 21, 2024
Nice staying. Thank you for good service. Price was affordable.
Will booking next time
Response from Property: Thank you for your kind words and positive feedback! We're thrilled to hear that you had a pleasant stay and found our service and pricing satisfactory. We look forward to welcoming you back to Concorde Hotel Shah Alam for your future visits.Warm regards,Concorde Hotel Shah Alam
fares ihihihi
Deluxe Room
Stayed in Jul 2024
Family
37 review
Outstanding
Posted on Jul 7, 2024
The best recommended hotel if you are stay in Shah Alam. Terbaik. Breakfast sedap sangat
Response from Property: Your kind words inspire us to continue providing the best experience for our guests. We truly appreciate your feedback and look forward to welcoming you back to Concorde Hotel Shah Alam in the near future.If there is anything we can assist you with for your next stay, please don't hesitate to reach out.Warm regards,Concorde Hotel Shah Alam
Anonymous User
Deluxe Room
Stayed in Jun 2024
Family
10 review
Outstanding
Posted on Jun 13, 2024
Overall good..nice view, nampak masjid dari bilik, bilik bersih, nice stay.. will come again......
Response from Property: Thank you so much for your wonderful review! We are thrilled to hear that you had a pleasant stay with us and that our services met your expectations. Positive feedback like yours encourages us to continue striving for excellence.We look forward to welcoming you back to Concorde Hotel Shah Alam in the near future. Should you need any assistance with future reservations, please feel free to contact us directly.Thank you once again for your support!Warm regards,Concorde Hotel Shah Alam
Sasabillah Nasim
Deluxe Room
Stayed in Jun 2024
Couples
24 review
Outstanding
Posted on Jul 28, 2024
Great location. The room was spacious and clean. Will stay here again and again 😁
Response from Property: Thank you for your feedback! We're delighted to hear that you had a good stay with us.We look forward to welcoming you back to Concorde Hotel Shah Alam in the near future.Warm regards,Concorde Hotel Shah Alam
Nelly R
Deluxe Room
Stayed in May 2024
Family
4 review
Outstanding
Posted on Aug 8, 2024
I just love everything about this hotel. From the room to the staff, to the food, to the amenities, everything suits my humble taste. Will keep coming here if I have any business meetings or for family trips. Tqvm Concorde Shah Alam, keep up the good work!
Response from Property: Thank you so much for your heartfelt review! We're truly delighted to hear that you love everything about our hotel, from the room and staff to the food and amenities. It’s always a pleasure to know that our efforts meet the humble tastes of our valued guests like you.We're thrilled to hear you'll be returning for business or family trips, and we can’t wait to welcome you back to Concorde Shah Alam. Thank you once again for your kind words and encouragement – we’ll definitely keep up the good work!Warm regards,Concorde Hotel Shah Alam
Guest User
Deluxe Room
Stayed in Aug 2024
Business travelers
1 review
Amazing
Posted on Aug 22, 2024
nice view and nice service .. overall the best
Response from Property: Thank you for your kind words! We're thrilled to hear you enjoyed the view and our service. Your satisfaction is our top priority, and it’s wonderful to know we exceeded your expectations. We look forward to welcoming you back for another great experience!Warm regards,Concorde Hotel Shah Alam
SJYap
Deluxe Room
Stayed in May 2024
Other
1 review
Very Good
Posted on May 21, 2024
I have asked the front office staff for a bottle of water during check-out but had to give up to head out to the pickup point to wait for my transport. The staff actually bring the water outside to me.
The toilet is a bit choked - I have to flush 3 to 4 times to flush away the toilet paper completely.
The front desk staff wasn’t familiar with the amenities around the neighbourhood. Only aware of the shopping mall across the street.
We ordered 2 plates of medium rare steak and both were medium well / well done.
The Arabian restaurant is outstanding- best mutton and flavourful rice. Had it for 3 days in a roll.
Response from Property: Thank you for taking the time to share your detailed feedback about your recent stay with us. We are glad to hear that our front office staff went the extra mile to bring you a bottle of water, and that you enjoyed the offerings at our Arabian restaurant.However, we are sorry to learn about the issues you experienced during your stay. Please accept our apologies for the inconvenience caused by the choked toilet and the overcooked steaks. We have addressed these matters with our housekeeping and culinary teams to ensure they are resolved and do not recur.We also appreciate your feedback regarding the front desk staff’s familiarity with local amenities. We will be conducting additional training to ensure our team is well-informed and can provide comprehensive information about the surrounding area.Thank you once again for your valuable comments. We hope to have the opportunity to welcome you back in the future and provide you with a seamless and enjoyable experience.Warm Regards, Concorde Hotel Shah Alam
AMERARIFFIN
Deluxe Room
Stayed in May 2024
Family
6 review
Great
Posted on Aug 8, 2024
Best stay at corcorde shah alam,menikmati alam semulajadi di kawasan skitar.. love it!
Response from Property: Thank you so much for your wonderful review! We are thrilled to hear that you had a pleasant stay with us and that our services met your expectations. Positive feedback like yours encourages us to continue striving for excellence.We look forward to welcoming you back to Concorde Hotel Shah Alam in the near future. Should you need any assistance with future reservations, please feel free to contact us directly.Thank you once again for your support!Warm regards,Concorde Hotel Shah Alam
FAKRUL
Premier Room
Stayed in Apr 2024
Business travelers
104 review
Outstanding
Posted on Jun 6, 2024
Very strategic location, Room is clean and cozy, great scenery from the room, staff are friendly.. Everything about this hotel is just great..
Response from Property: Thank you so much for your wonderful review! We are thrilled to hear that you had a pleasant stay with us and that our services met your expectations. Positive feedback like yours encourages us to continue striving for excellence.We look forward to welcoming you back to Concorde Hotel Shah Alam in the near future. Should you need any assistance with future reservations, please feel free to contact us directly.Thank you once again for your support!Warm regards,Concorde Hotel Shah Alam
Anasuhah
Premier Room
Stayed in Apr 2024
Family
15 review
Outstanding
Posted on Apr 27, 2024
Love to stay here..pemandangan cantik👍🏻👍🏻👍🏻mknan sdp dan senang dicari..view masjid yg cantik❤️bilik bersih dan pool yg besar.
Response from Property: Your kind words inspire us to continue providing the best experience for our guests. We truly appreciate your feedback and look forward to welcoming you back to Concorde Hotel Shah Alam in the near future.If there is anything we can assist you with for your next stay, please don't hesitate to reach out.Warm regards,Concorde Hotel Shah Alam