Hampton by Hilton ShangHai HongQiao

挺好的挺好的

非常舒服的酒店

房間衞生乾淨，前台服務熱情，房間也大

前台熱情周到，房間舒適乾淨。今早趕飛機，有快遞，前台幫忙寄走了。總體感覺很好。

Be careful to avoid this hotel. I had a very unpleasant and outrageous check-in. This morning, I checked in at around 4 a.m. and took their freight elevator. A female manager of the housekeeping department who was off work and not wearing a uniform and did not want to reveal her name stopped me from taking their freight elevator. She asked me why I took their freight elevator. The tone was as if I stole their things or owed her money. I was confused by the questions and got angry instantly. I said, "Do you care which elevator I want to take?" Is it written on the door of your elevator that you are not allowed to use it? Nothing is written, it is a completely open place. She said that this is theirs, so she has the right to control it, and asked me about my room number. I asked her if she was a staff member, what position she was in, and her name, but she had no answer. I told her that this was my privacy and she had no right to ask me about my room number. She got excited and said that this elevator was hers and she had the right to control it, and asked me about my room number again and again. Is this the service staff of your hotel? Questioning customers' privacy at will? Blocking the elevator door and not letting people use it? Not letting people leave if they don't tell me their room number? What's going on? Did you make the law yourself, Hilton? After that, I got angry and went to the front desk to confirm who was blocking the elevator door. The front desk lady said that it was a manager of their hotel housekeeping department, but she also didn't tell me the manager's name. I don't understand the reason they gave. They said that the freight elevator can only carry goods and not people. Even if it is true, you can inexplicably ask your customers with a bad attitude. What's going on? There is no sign near the door of your elevator that says you are not allowed to ride. They also said that the freight elevator always has problems for the safety of customers. So your way of thinking about customers is to open an elevator with safety hazards, and then you will be aggressive to customers after customers sit in it. Is this the right way to deal with it? I don't quite understand Hilton's attitude towards serving customers?

挺好 方便 乾淨

非常乾淨、安靜，適合商旅；離機場近，很方便。服務也好；

非常優秀優秀優秀

房間乾淨整潔、大廳香味很好聞，停車方便