Zizaiju Serviced Apartment (Hongqiao ) Reviews

I missed the 9:15 PM bullet train, so I rebooked for a 6:17 AM high-speed train the next morning. I quickly used the Trip.com app to find this serviced apartment near Hongqiao Railway Station. My friend and I rushed over in a taxi with our luggage to check in. There's no room card, only a door password. They create an exclusive service group for guests, but you really need to pay attention to the reminders and messages in the group. There's a reminder on the desk, but it's not very noticeable. Because we were in such a hurry, we took the elevator to the fifth floor. It was still quite hard to find; it was my first time staying in this type of serviced apartment in Shanghai, and the hallway was very long. When we opened the room, it was quite spacious, but there was peeling paint and water seepage near the bathroom wall. The lower window couldn't be closed properly, and my friend tried to shut it because it was very windy. After failing to close it, we lay down for a nap on the large bed on the first floor. After seeing the reminder on the tea table, we quickly got up and went to the second floor. We didn't shower; we just went to sleep because we had to get up at five the next morning. **Facilities**: The indoor air conditioning unit is quite low. There's a kettle, a tea table, a refrigerator, and a washing machine. The bathroom is very large with many fixtures, but the quality of the facilities is generally mediocre. **Cleanliness**: The decor style is rough and simple, with poor workmanship. **Environment**: The lights in the room opposite ours stayed on all night. **Service**: We checked out very early the next morning. Messages sent to the exclusive group were indeed answered quickly. However, we paid a 100 RMB deposit upon check-in. Later, around 9 AM, I received a message from the hotel customer service with before-and-after photos, claiming we had disturbed the large bed on the first floor and they would deduct from the deposit. After communicating with Trip.com customer service, 70 RMB was ultimately deducted! Overall, the check-in experience was very poor, and the service was terrible. The customer service sent the wrong cleaning photos. I took a quick photo myself after entering the room at night and reminded customer service. They downplayed sending the wrong photo. I found that it was different from the photos customer service sent before check-in. The hygiene was very poor, and the decor was very poor. I will not come again next time.

Very spacious including the washroom! Service were friendly, responsive and helpful! Assisted me through WeChat with anything I needed!

A little awkward to find, and to get in touch with the check-in folks, but once that was managed, we had an excellent stay. Apartment was clean and spacious with all the amenities. When there was an issue with the washing machine not working, they took me to a vacant room to do my laundry in that washing machine. At the end, they even brought the clothes up to us without us having to retrieve them ourselves. A+ service! Thank you!

Excellent place, close to the convention center, there are many bars, restaurant and supermarket close

Stay at Zizaiju was the worst ever in China. 1. There was no reception when I checked in. And I couldn't make a local call so I needed to find someone to call. 2. There were not any kitchen tools in the kitchen. So I couldn't cook at all. Before I booked, I saw the pictures of full equipped but actually there was nothing for cooking with. 3. The lower part of the wall had peeling wallpaper and was full of mold. The electrical terminal box was open and the cables and router were lying on the floor. 4. There was a blackout at midnight. I was informed that was because they didn't pay the bill. 5. There was no water purifier nor fitness center. They said sorry for that and I could visit fitness center which is in another building, 300meters away from the apartment. 6. This was the worst one I can't believe it. I stayed 3 nights and I saw cockroaches 2 days in a row. I took pictures once because of the blackout in the other night. I would strongly advise you against staying at Zizaiju. Do not stay at this apartment.

Good hotel

It was good choice, can stay again

Near to exibition center Far away from city , no shop around the area, boring place

Very helpful staff. Lots of restaurants nearby

The room was very nice, very quiet, with good soundproofing, well-equipped, and easy to find. It was also very convenient to get a taxi. There was a convenience store downstairs, and there were many takeout options nearby. It was not far from the business district.

The stay was very comfortable and convenient. It is especially suitable for family travel. The living environment and conditions are excellent. The service attitude is very good in all aspects. It is very convenient to order takeout and take the subway. It is really comfortable. The space is spacious and comfortable.

I seldom give negative reviews. This room costs more than 700 yuan. The room was not just dirty. There were oil stains on the tables, chairs and floor in the small living room. There was a lot of oil on the floor of the toilet. I felt that the cleaning staff basically came to clean every day, but they only came to change the sheets and throw away two bags of garbage, and did not even mop the floor. There were a lot of people in the passage outside the room. Some are rented as offices, and some are rented as company canteens. When I went to bed at night, the door lock in the room was broken and could not be locked. This place is pretty bad except that it is very close to the National Exhibition and Convention Center.

The location is very close to the exhibition. It is very convenient. The room was cleaned in a timely manner. The customer service was also good. The room was OK in all aspects.

Overall, I am satisfied, but it is not suitable for very young children. The distance between the handrails is too large, which may cause a fall risk. The height of the bed + mattress is relatively high, and the child cannot reach the ground when getting off, and fell twice. There are many sharp corners in the room, and no protection is provided.