ULTRAMAN HOTEL

ULTRAMAN HOTEL Reviews

ULTRAMAN HOTEL

No. 777, Qiqing Road, Nanhui New Town, Pudong New Area, Shanghai, China, Pudong New Area, Shanghai, ChinaView Hotel Details
ULTRAMAN HOTEL
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ULTRAMAN HOTEL Guest Reviews

4.6/5
Very Good
2403 review
Verified reviews
Location4.6
Amenities4.5
Service4.6
Cleanliness4.6
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Has rooms for families(23)
Well designed(21)
Negative reviews(121)
VivgoChoi
Glittering Theme Family Room
Stayed in 2024년 8월
Family
2 review
5.0/5
Outstanding
Posted on 2024년9월1일
儿童早餐:OK 2大1小两天无限次海昌公园门票:OK 设施:OK 环境:OK 服务:OK 卫生:OK 三重入住礼遇:OK
TK123
Glittering Theme Family Room
Stayed in 2024년 7월
Family
60 review
4.2/5
Very Good
Posted on 2024년9월7일
A bit overpriced
Response from Property: Thank you very much for your valuable review and understand how you feel about the price. We understand that choosing One Hotel means you expect quality and service. Please accept our sincere apologies regarding price considerations. In order to better meet the needs of different guests, we have always put providing quality service first. Besides luxurious facilities, we also pay attention to personalized experience and thoughtful service. In order to improve the cost performance and provide a better accommodation experience, we have been actively exploring improvement solutions, and look forward to giving back to guests like you with more valuable services and experiences in the future. Feel free to let us know if you have any specific questions or needs, and we hope to have the opportunity to improve your experience. Thank you again for your feedback and look forward to the opportunity to give you a better One Hotel experience than this One.
Guest User
Glittering Theme Family Room
Stayed in 2024년 8월
Family
2 review
5.0/5
Outstanding
Posted on 2024년8월26일
I am very satisfied with the hotel as a whole. It is full of Ultraman elements and the children love it. I checked in at the front desk of Haichang Ocean Hotel and walked to the Ultraman theme hotel. The children randomly drew Ultraman cards as power cards. The Ultraman Zero on the door of the hotel is really eye-catching. I feel that the hidden services in the hotel are not well promoted, such as the Ultraman movie theater lending area on the second floor and the game room on the third floor. We were not informed when we checked in, and we didn’t experience it well. We just hurried to check it out when we checked out. It is also very convenient to enter the Ocean Park next to the hotel by face recognition~ Overall, it is still recommended for parent-child travel!
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6/12
Response from Property: Dear guest, thank you very much for your wonderful review and love for the hotel! We are very happy that the children and you are satisfied with the Ultraman elements and Haichang Ocean Park. We deeply regret that we failed to provide you with the relevant information about the Ultraman Cinema Borrowing Area and Game Hall services you expected during your stay, which brought you an unpleasant experience. We apologize. In order to make up for this omission, we will add a special introduction when guests check in to ensure that all interesting facilities and hidden services are detailed, so that the next guests can fully enjoy all the surprises provided by the hotel. At the same time, we will continue to optimize the service process to ensure that no exciting activities will be missed. We are very proud of the convenient face-scanning entry function of the Ocean Park around the hotel, and we hope that you can enjoy more on your next trip. Thank you again for your valuable feedback, which is essential for our continuous improvement. Looking forward to providing you with a more excellent service experience, your satisfaction is our greatest pursuit!
Junyuan
Glittering Theme Family Room
Stayed in 2024년 9월
Family
1 review
5.0/5
Outstanding
Posted on 2024년9월9일
Ultraman is the favorite of children! ! I was looking forward to it before coming, and it was really worth the money after coming. It was a very satisfactory stay. The service of the staff was great, with warm smiles, especially gro Jiaqi!
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Response from Property: Thank you very much for your enthusiastic evaluation of us, especially for your recognition of gro Jiaqi's service! We know that the children's experience is very important for family travel, and we are very happy that you think the service we provide is completely beyond your expectations. We have shared your feedback with gro Jiaqi and the entire team, and her actions have undoubtedly made your stay more memorable. If you plan to visit again or have any needs, such as children's activities, special meals, etc., please feel free to contact us. We are willing to provide you with more quality services to ensure that every stay is satisfactory. Thank you again for your valuable support, and I hope we will have the opportunity to provide you with more experiences that exceed your expectations.
Guest User
Glittering Theme Family Room
Stayed in 2024년 8월
Family
4 review
5.0/5
Outstanding
Posted on 2024년8월10일
The kids who love Ultraman definitely give a thumbs up. It's not crowded for a family of four. The service is very good. Before leaving, I also asked for a children's toothbrush and shower gel to take home...
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6/13
Response from Property: Thank you for your visit and good comments. We are honored to provide you with a comfortable and enjoyable accommodation experience, especially to hear that your children love Ultraman. For the accommodation needs of a family of four, we are always committed to providing spacious and adaptable rooms to ensure that every member of the trip can enjoy themselves. We look forward to providing you with caring services again and helping you and your family to make every trip more memorable. Thank you again for your good comments and wish you a happy life and a happy family!
Guest User
Glittering Theme Family Room
Stayed in 2024년 9월
Family
26 review
4.7/5
Amazing
Posted on 2024년9월2일
It's pretty good. Basically satisfied. It's like taking my kids to an Ultraman fan meeting. I was very satisfied with the killer whales, sharks and underwater world in the aquarium. The little sister explained it to my kids, just like a biology class. Haha. The killer whale legend is very shocking. The Ultraman Pavilion is also very good. I also watched the Ultraman show. I think it's worth it. The only drawback is that the bathroom in my room has a bit of odor. The waiter dealt with it but it still exists. I hope there is a better way because there are children staying here. The service quality is excellent. The response is very timely. The hotel service is very online. I will probably go again.
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Response from Property: We are very glad that you are satisfied with the overall experience of the hotel, especially the parent-child activities and customer service. We are honored that your children can have a pleasant ocean exploration experience in our hotel. We apologize for the feedback about the odor in the room bathroom. We understand that it is important for families with children to provide a safe and comfortable environment. We have immediately organized a team to thoroughly clean and disinfect all bathrooms and optimize the ventilation system to ensure that the odor problem is fundamentally solved. Thank you for your valuable suggestions. For the good experience of you and your family, we promise to continue to improve the service details. We look forward to providing you and your family with excellent service again in the near future. You are welcome to return at any time.
Guest User
Glittering Theme Family Room
Stayed in 2024년 8월
Family
1 review
5.0/5
Outstanding
Posted on 2024년9월1일
The overall hotel is Ultraman themed, suitable for Ultraman fans of all ages. Each room is a different Ultraman IP (stayed in Torrelia), and the rooms are equipped with bunk beds, suitable for families with two or three children. There is an Ultraman cinema on the second floor of the hotel and an Ultraman game room on the third floor, where the children had a lot of fun. The hotel service is very good. There was a temporary problem, and the service staff took the initiative to help take care of and comfort the children, and also took the initiative to help us extend the check-out. Thank you! Both adults and children are very satisfied, and will come again next time!
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Response from Property: Thank you very much for your appreciation and valuable feedback! We are glad to know that you and your family had a pleasant and unforgettable time in our hotel, especially the recognition of the Ultraman theme and service team. We deeply regret the temporary situation and once again thank the service team for their professionalism and care at the critical moment. We will summarize in time to ensure that such problems can be effectively prevented, and strengthen the training of service personnel to ensure that similar situations can be handled faster and more properly. Your satisfaction is our greatest honor. We promise to continue to optimize our services and look forward to your visit again to create more beautiful memories!
Guest User
Glittering Theme Family Room
Stayed in 2024년 8월
Family
1 review
5.0/5
Outstanding
Posted on 2024년8월27일
The park's amusement facilities are rich and fun, the staff are very helpful and the hotel is also very nice. The Ultraman theme is the favorite of children. I will come again next time. Xiaoyue at the front desk explained in detail
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Response from Property: Thank you very much for your enthusiastic feedback to us, which is a great encouragement and support to us. We are very happy to know that you are satisfied with the hotel's facilities, atmosphere, and especially the service of Xiaoyue at the front desk. Your children love the Ultraman theme, and we are proud to bring them a happy experience. Your visit again is the greatest recognition for us. In order to improve our service, we will seriously consider your suggestions and favorites and continue to improve. We look forward to serving you more meticulously and professionally in the future to make your experience more memorable. Thank you again for your good evaluation, and we welcome you to visit us next time!
Guest User
Glittering Theme Family Room
Stayed in 2024년 8월
Family
4 review
5.0/5
Outstanding
Posted on 2024년8월23일
Disney ended successfully and started a new journey - Haichang Ocean Park ~ You must stay in the Ultraman Theme Hotel when you come to Haichang Ocean. We chose the Shining Theme Family Room. 1. The same price as Disney, the room area is 10 square meters larger than Disney. The layout of the hotel and the room is very suitable for children who like Ultraman. There is Ultraman in the room, and various light effects can be switched at will. There is also a mini Ultraman movie theater on the 2nd floor. The most fragrant is that the Shining Room room fee also includes unlimited admission tickets for 2 adults and 1 child for two days and one night, as well as breakfast buffet ~ saving about ¥1000. 2. When checking in, the front desk iPad draws the light energy card, and there are small gifts in the room (surprise secret)😄 3. It is very convenient to enter the park. The hotel directly uses facial recognition to check in and enter the park. [Service] 10 times better than Disney, patient, enthusiastic and kind. Seeing their various smiling faces, you will feel comfortable. What you want for travel is a good mood. Next time we come to Haichang Ocean to play, we will definitely choose the Ultraman Theme Hotel! ! !
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6/8
Response from Property: Thank you very much for your wonderful comments and your love for Ultraman Theme Hotel! In the future, we will continue to optimize the room area and quality so that guests who love Ultraman can enjoy a more valuable experience. Regarding the light energy card lottery, we will gradually promote it among all guests staying in the hotel to provide more surprises and fun. The admission process will be optimized to ensure that each step is smoother. Thank you again for your valuable evaluation and choice! Your satisfaction and recognition are our unremitting motivation to move forward. We look forward to your visit next time!
Guest User
Glittering Theme Family Room
Stayed in 2024년 8월
Family
6 review
5.0/5
Outstanding
Posted on 2024년8월26일
This time, we were pleasantly surprised to stay in the Ultraman X theme room that the children liked the most. They also received toys as gifts like last year. The children loved it very much! The room was very clean and well-arranged. The service was very considerate. My child accidentally hurt himself and the room service immediately sent a band-aid and disinfectant. The whole environment of the hotel was clean, quiet and comfortable. The buffet breakfast also suited the children's taste. We stayed for one day last year and felt it was not enough, so we stayed for two days this year. The children still felt it was not enough. It seems that we have to stay for three days next year!
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Response from Property: Thank you very much for this surprise experience and wonderful feedback throughout the whole process! We are very happy to know that our Ultraman X theme room and service are so popular with you and your children, especially the toys and special care we prepared. You mentioned that we are consistent in room cleaning, layout and customer service. You are also satisfied with the prompt response to children's safety accidents and the service staff's provision of Band-Aids and disinfectants. These are the pride and persistence of our team. For the buffet breakfast, our goal is to meet the tastes of guests of all ages, and we are glad to know that we have met your children's expectations. The increase in the number of nights you mentioned has also inspired us to continuously improve the quality of service and experience. For the children's desire for more, we will strive to provide more comprehensive activities and facilities next year to make your stay experience both full and memorable. Thank you again for your affirmation and support. We look forward to letting you and your children have more beautiful memories next year.
Guest User
Glittering Theme Family Room
Stayed in 2024년 8월
Family
2 review
5.0/5
Outstanding
Posted on 2024년8월19일
Ultraman Hotel is very suitable for family travel. The children look forward to coming here every year. Haichang's electronic music carnival is highly recommended. It is super fun. The service is very thoughtful and enthusiastic. The hotel facilities are very good. It is highly praised. 0084 Xiaoyue's service is very good and enthusiastic.
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Response from Property: Thank you very much for this parent's warm sharing. We are happy to learn that "Ultraman Hotel" has become your family's preferred partner, especially for the attraction of children, and the electronic music carnival activities near Haichang. We will share your suggestions with the operations, service and facilities departments. Regarding the excellent service of "0084 Xiaoyue", we will ensure that such enthusiasm reaches every guest and make this trip another wonderful memory for the family. We will continue to work hard to ensure that every link can provide the best experience for children and parents, including facility maintenance, event planning and customer service. Looking forward to your next visit and adding another unforgettable journey for the children. Thank you again for your valuable feedback, and I hope that every parent-child trip will exceed expectations!
Guest User
Glittering Theme Family Room
Stayed in 2024년 8월
Family
1 review
5.0/5
Outstanding
Posted on 2024년8월19일
I am very satisfied with the hotel bedding. The park facilities are complete, clean and tidy. The service staff provides smiling service throughout the whole process. The hotel has a rich variety of food to choose from, especially the service staff Xiao Jiao, who provides smiling service, is attentive and patient. I recommend everyone to come and play! ! ! !
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Response from Property: Thank you very much for your high evaluation and enthusiastic recommendation! We are very happy that you are very satisfied with our bedding, park facilities, cleanliness and attentive service. In particular, you praised our service staff Xiao Jiao. We will share your feedback with the whole team to encourage continuous improvement of service quality and experience. If you need any further help or plan to visit next time, we look forward to providing you with excellent service again. Thank you again for your valuable comments!
Guest User
Glittering Theme Family Room
Stayed in 2024년 8월
Family
3 review
5.0/5
Outstanding
Posted on 2024년8월18일
The room is very nice, the children like Ultraman very much, I will come again next time, it is worth choosing this hotel, the staff are very positive, reliable, serious and responsible, especially gro Wang Xun
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Response from Property: Thank you very much for your visit and appreciation. We are honored to hear that you and your children had a great time in our hotel. Sincerely thank you for your love of the room design and Ultraman theme, which is also part of our hotel's efforts to provide a warm and creative accommodation experience for family travelers. We are very happy that you have given positive affirmation to our staff, whose professionalism and enthusiasm are the cornerstone of our service. We really value and are committed to maintaining this level of service. We will convey your compliments to "gro Wang Xun" you mentioned, and he will definitely be deeply encouraged. We look forward to your visit again in the future. If there is any need for improvement or further improvement of service, please feel free to let us know. Thank you again for your choice and feedback.
Guest User
Glittering Theme Family Room
Stayed in 2024년 8월
Family
5 review
5.0/5
Outstanding
Posted on 2024년8월18일
I was filled with light energy from the moment I checked in. I got my favorite room type. The rides were fun, and the breakfast was amazing and rich. This hotel really touched the heart of Ultraman kids. Everything was perfect!
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Response from Property: Dear guest, we are very grateful for your enthusiastic feedback and high recognition of all aspects of the hotel. We are honored and encouraged to know that our service can make your and your family's travel experience so wonderful. We are very pleased that you have drawn your favorite room type, enjoyed a rich breakfast, and loved the precious experience of the amusement facilities. Your praise is the greatest encouragement to each of our team members. We promise to continue to improve the quality of service to ensure that every guest who comes here can feel the unique experience and attention of "driving to the heart of Ultraman children". For any place that makes you feel dissatisfied, we also welcome your correction so that we can make timely improvements and provide more perfect services. Thank you again for your choice and affirmation. We look forward to your visit next time. We sincerely invite you to spend a good time together again.
Dachibang1516
Across The Universe Theme Double Bed Room
Stayed in 2024년 8월
Family
20 review
3.6/5
Posted on 2024년8월17일
The theme of the Kingdom of Light is definitely attractive to children. I read the reviews before coming here and most of them complained about the rooms. After checking in, it turned out that the price of a five-star hotel is the facilities of a budget hotel... The sanitation is quite clean and it is convenient to enter the park.
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Response from Property: Dear guest, we are very grateful for taking the time to share your feedback about your stay. We are deeply sorry that we failed to fully meet your expectations for the experience you described. Regarding the room facilities, we will immediately launch an internal inspection and optimization upgrade to ensure that they match the standards of a five-star hotel, and pay attention to every detail to create a comfortable experience for you. We will take this improvement suggestion as an opportunity to continuously improve and enhance the quality of our service. Once again, we sincerely apologize for the inconvenience caused to you by this service deficiency, and look forward to your next visit to enjoy the comfort and convenience that exceeds your expectations.