Star Star Hotel Apartment (Shanghai Pudong Airport) Reviews
Star Star Hotel Apartment (Shanghai Pudong Airport)
Building 5, Lane 971, ChuannanFeng, Highway, Shanghai, ChinaView Hotel Details
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Star Star Hotel Apartment (Shanghai Pudong Airport) Guest Reviews
4.5/5
Good
981 review
Verified reviewsLocation4.4
Amenities4.4
Service4.5
Cleanliness4.5
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All Reviews(981)
Positive reviews(937)
Reviews with photos/video(170)
Offers pick-up/drop-offs(284)
Great value for money(104)
Easy to get around(94)
Close to airport(93)
Friendly front desk staff(87)
Large rooms(64)
Average sound insulation(29)
Good audiovisual experience(8)
Negative reviews(44)
Guest User
Special Queen Room
Stayed in Apr 2024
Solo travelers
12 review
Outstanding
Posted on May 21, 2024
Good job
Aichiyexiaodemiaoxingren
2-bed Room With Audio-visual Equipments
Stayed in May 2024
Business travelers
10 review
Outstanding
Posted on May 12, 2024
The hotel facilities are very good. The sanitation is also very clean. The environment is good. There is also airport pick-up service. Next time I come to Pudong Airport, I must come to this hotel again. The stay is very comfortable and the room is also very spacious
Original TextTranslated by Google
Response from Property: Far away, heart close, Xiaoxing has been waiting for you, looking forward to meeting you again
Anonymous User
2-bed Room With Audio-visual Equipments
Stayed in May 2024
Family
13 review
Posted on May 6, 2024
I don't want to give it even one star. It's a standard small hotel. It's neither a hotel nor an apartment. They gave me a three-dollar popsicle to get a good review. Of course, they can't see the freezer and they won't tell you. It's better to stay in the Express next door. The spring bed only has springs. It hurts to sleep on it all night! You can clearly feel and hear the springs! There are only two pillows for three people. The front desk said there is no extra one. Go find it in the cabinet yourself. The problem is that there is no cabinet in the room! I just used my clothes as a pillow to make do for one night. The shower is even more dirty, and the glass is all rusty. The airport drop-off is also a ride from the next door. Of course, it's none of their business if you miss it. If the budget is 100, you can stay here, but if you spend 300 to stay here, it will definitely be a bad experience! I hope Ctrip can give a satisfactory solution and never cooperate with this kind of store that is actually a hotel selling hotel prices!
Original TextTranslated by Google
Response from Property: Hello, ma'am, you checked out on the 2nd, and filed a complaint with the platform on the morning of the 6th to ask us to refund you the money. We think it is unreasonable to ask for compensation for the room fee so long after you checked out. You turned around and gave a malicious bad review when you failed to get the money. First of all, our hotel has a business license. The hotel store and environment are all real photos and have been certified by the Ctrip platform. 2. The ice cream is provided by us for free. It is also stated on the platform that we provide it to guests for free. It is also clearly written that if you are not satisfied with your stay, you can find the front desk to give feedback and we will actively deal with it. During your stay, you did not express any dissatisfaction with the mattress of our hotel. If you feel uncomfortable when you check in, you can ask our front desk to change your room. The hotel airport shuttle is our outsourced bus, so there is no such thing as using other hotels' buses. We were fully booked that night. Later, this guest was not found in the room and did not come to the front desk to settle the matter. Now he is complaining about the pillow problem. Finally, we understand that you checked in during the May Day period and felt it was expensive.
Guest User
2-bed Room With Audio-visual Equipments
Stayed in Apr 2024
Family
3 review
Amazing
Posted on May 2, 2024
For a layover, choose a hotel near the airport with airport drop-off service. The room size is good, such as Hanting Hotel, which is large and has twin beds, which is suitable for children. The front desk staff is also very nice, and guests staying in the hotel can also get free ice cream. If you need anything, just tell the front desk and it will be very convenient. I left something when I checked out, and they also helped to send it by express delivery. Good comments, I will book this hotel again if I need it in the future. Super cost-effective.
Original TextTranslated by Google
Response from Property: Far away, heart close, Xiaoxing has been waiting for you, looking forward to meeting you again
Guest User
2-bed Room With Audio-visual Equipments
Stayed in Apr 2024
Business travelers
10 review
Outstanding
Posted on Apr 25, 2024
Clean and sanitary,
Facilities: very new
Hygiene: very clean
Environment: very comfortable with a yard
Service: airport pick-up is on time, free ice cream ahh ...
Original TextTranslated by Google
Response from Property: Far away, heart close, Xiaoxing has been waiting for you, looking forward to meeting you again
Guest User
2-bed Room With Audio-visual Equipments
Stayed in Apr 2024
Family
4 review
Outstanding
Posted on Apr 25, 2024
The environment is very good, the service is very good and thoughtful, the indoor environment is very clean and comfortable, very satisfied! Recommended!
Original TextTranslated by Google
Response from Property: Far away, heart close, Xiaoxing has been waiting for you, looking forward to meeting you again
Guest User
2-bed Room With Audio-visual Equipments
Stayed in Apr 2024
Solo travelers
2 review
Outstanding
Posted on Apr 24, 2024
The driver who picked me up at the airport was very polite and attentive. The lady at the front desk was also very warm and polite. This is a new hotel that has just opened not long ago. It is clean and hygienic. It is more cost-effective than other chain hotels. It is super good. I feel much happier instantly.
Original TextTranslated by Google
Response from Property: Far away, heart close, Xiaoxing has been waiting for you, looking forward to meeting you again
Georgejincheng
2-bed Room With Audio-visual Equipments
Stayed in Apr 2024
Couples
1 review
Outstanding
Posted on Apr 29, 2024
My husband and I are very satisfied with this trip, especially the tour leader Mr. Fan Lei, who worked tirelessly and took great care of the team's overall trip. With such a tour leader in the Ctrip team, the public's trust in Ctrip will increase greatly.
Original TextTranslated by Google
Response from Property: Far away, heart close, Xiaoxing has been waiting for you, looking forward to meeting you again
Bingfenghanchen
Special Queen Room
Stayed in Apr 2024
Solo travelers
39 review
Great
Posted on Apr 24, 2024
When I first entered, I felt that the front desk was so cold and indifferent. But when I actually checked in, I found that they were so considerate and meticulous. This contrast makes people want to give a thumbs up. (For example, they took care of the noise problem, the weather and clothing, hot water, etc.)
It is not far from Pudong Airport and there are buses. The price is here, the facilities and decoration are not new, but the cleanliness is still OK. It feels a bit like an ordinary family living in the countryside of Pudong. If you think about it this way, you will feel very good
Original TextTranslated by Google
Response from Property: Far away, heart close, Xiaoxing has been waiting for you, looking forward to meeting you again
Xiejintang
Special Queen Room
Stayed in Apr 2024
Business travelers
4 review
Posted on Apr 19, 2024
The location is relatively remote and there are no shopping spots nearby. We arrived at 8-9pm because we had to take a flight the next morning. The room has a refrigerator, washing machine, heating, air conditioning, kitchenette, and all the necessary supplies and towels. The hot water is relatively small and not very hot, so you have to wait for a while. The equipment is relatively old. There is a free airport shuttle bus, but there are so many people at 5 o'clock that there is almost no place to stop. Overall, I only stayed for one night and there is nothing to be picky about at this price.
Original TextTranslated by Google
Response from Property: Far away, heart close, Xiaoxing has been waiting for you, looking forward to meeting you again
Guest User
Superior Queen Room
Stayed in Apr 2024
Family
212 review
Outstanding
Posted on May 4, 2024
The hotel offers free airport pick-up and drop-off. When I brought my family to Shanghai for a trip, I chose this hotel as the first stop because I had stayed here once before and was very satisfied. This time I brought my family to experience it again.
Original TextTranslated by Google
Response from Property: Far away, heart close, Xiaoxing has been waiting for you, looking forward to meeting you again
Dongbei-xueqiu
2-bed Room With Audio-visual Equipments
Stayed in Apr 2024
Family
12 review
Outstanding
Posted on Apr 7, 2024
In Shanghai, this kind of room is good enough. I chose a cleaner one because I have a baby. Overall, it feels good. It can accommodate three adults and one child at the airport.
Original TextTranslated by Google
Response from Property: The distance is far but my heart is close to you. The little star is always waiting for you. No matter how beautiful the fireworks are, they are not as beautiful as your glance back.
Guest User
Special Queen Room
Stayed in Mar 2024
Other
31 review
Outstanding
Posted on Mar 28, 2024
Facilities: Complete, with refrigerator and washing machine
Sanitation: Clean
Environment: Convenient surroundings
Service: Helped to upgrade the room, free pick-up and drop-off service, very cost-effective (and a cool cat)
Original TextTranslated by Google
Response from Property: The distance is far but my heart is close to you. The little star is always waiting for you. No matter how beautiful the fireworks are, they are not as beautiful as your glance back.
Demon~F
Special Queen Room
Stayed in Mar 2024
Business travelers
58 review
Very Good
Posted on Mar 14, 2024
The room is clean and provides long-term rental services. It has a kitchen, washing machine, wardrobe, etc. It is close to the airport and provides airport pick-up and drop-off services. The bus only takes seven or eight minutes to drive there, which is very convenient!
Original TextTranslated by Google
Response from Property: The distance is far but my heart is close to you. The little star is always waiting for you. No matter how beautiful the fireworks are, they are not as beautiful as your glance back.
Guest User
2-bed Room With Audio-visual Equipments
Stayed in Feb 2024
Family
2 review
Outstanding
Posted on Feb 22, 2024
The room was very clean, tidy and bright. We arrived at 23:00. The front desk was very welcoming. I booked a twin room. The front desk lady probably saw that we were with a child (my child is 9 years old) and said to change it to a three-bed room. I am really grateful. There is also a shuttle bus to the airport in the morning. I will book your hotel again next time I fly to Pudong.
Original TextTranslated by Google
Response from Property: The distance is far but my heart is close to you. The little star is always waiting for you. No matter how beautiful the fireworks are, they are not as beautiful as your glance back.