To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(978)
Positive reviews(963)
Reviews with photos/video(92)
Awesome amenities(105)
Delicious breakfast(93)
Classy environment(68)
Friendly front desk staff(55)
Quiet & comfortable(42)
Easy to get around(40)
Perfect for business trips(30)
Clean bedding(6)
Negative reviews(15)
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Superior Queen Room
Stayed in Jun 2024
Solo travelers
1 review
4.7/5
Amazing
Posted on Jul 29, 2024
Front desk staff was very friendly and kind to offer iced bottled water upon check out due to hot weather. Assisted to book an ehailing ride as my internet was down too. Kudos.
Response from Property: Dear Duoyou, thank you very much for your thoughtful review. It is a pity that I did not get your five-point review this time. Duoer is also very much looking forward to your next stay at Atour. I hope that you can bring you a better experience and get a five-point praise next time you come~
Ahhead
Superior Queen Room
Stayed in Aug 2024
Business travelers
8 review
4.7/5
Amazing
Posted on Sep 28, 2024
Visit this hotel every time to Shanghai, good services and clean.
Response from Property: Dear Duoyou, thank you very much for your thoughtful review. It is a pity that I did not get your five-point review this time. Duoer is also very much looking forward to your next stay at Atour. I hope that you can bring you a better experience and get a five-point praise next time you come~
김명자
Executive 2-bed Room
Stayed in Aug 2024
Business travelers
5 review
3.7/5
Posted on Sep 2, 2024
Very good service and clean room
But small restaurant
Response from Property: Dear friends of Atour, we are very sorry that we could not give you a comfortable stay. Atour expresses its deepest apologies. Thousands of words can be summed up in one sentence. Thank you for choosing Atour among the vast number of hotels. Thank you for your thoughtful comments. First of all, we deeply apologize for the dissatisfaction in the guest room. If you are not satisfied with the room facilities, please contact our front desk partners in time. We will immediately provide you with a solution and help you solve your problems as soon as possible. We will actively correct the shortcomings and provide better services and better rooms for every friend of Atour. Atour will take this as a lesson and make timely improvements. At the same time, Atour also needs guests to give us opportunities to improve and improve. Atour looks forward to meeting you again!
Ceejay85
Superior Queen Room
Stayed in Jan 2024
Solo travelers
18 review
5.0/5
Outstanding
Posted on Apr 14, 2024
Good hotel near xinzhuang. If ur deep in minhang but want to reach downtown in a reasonable time, this is the place
Response from Property: "Dear guest, thank you for choosing to stay at Shanghai Xinzhuang CBD Atour Hotel and sharing your stay experience! It is the highest honor of Atour Hotel to bring you a satisfactory and unforgettable stay experience! Atour Hotel cares most about the guest experience and always provides high-quality service! Give guests on the journey a home where they can relax their souls! Looking forward to your next stay and witnessing Atour Hotel's growth and progress! I wish you a happy life!
Guest User
Superior Queen Room
Stayed in Jan 2024
Couples
2 review
3.2/5
Posted on Mar 3, 2024
Everything was great, except the location. No near train location, far from the city
Response from Property: Dear Duoer, I am very sorry that I could not give you a comfortable stay experience. Duoer sincerely apologizes. Thousands of words can be combined into one sentence. Thank you for choosing Atour among the many hotels. Thank you for your thoughtful review. First of all, we deeply apologize for any dissatisfaction in the guest room. If you are dissatisfied with the room facilities and other aspects, You can contact our front desk partners in time, and we will definitely provide you with solutions immediately and help you solve your problems as soon as possible. We will actively correct the shortcomings and provide every Duoyou with better services. Service, better rooms, Duo'er will definitely take this as a lesson and make improvements in time. At the same time, Duo'er also needs guests to give us opportunities to improve and improve. Duo'er looks forward to meeting you again!
Guest User
Superior Queen Room
Stayed in Apr 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on May 20, 2024
Clean room and friendly staff
Response from Property: 最好的旅行就是在就是在朵兒這裏總會遇到不期而遇的温暖,而在千萬人之中,沒有早一步,也沒有晚一步,朵兒們慶幸遇見您,春風萬里不如一張您滿意的笑臉,期待您下次的到來能體驗到更多的驚喜。
Lunsira
Superior Queen Room
Stayed in May 2023
Couples
7 review
5.0/5
Outstanding
Posted on Jun 4, 2023
goodgood
Response from Property: 回首彼岸,年華依舊,笑顏如花;人生是一場遇見,或遇見歡笑,或遇見淚水;或遇見幸福,或遇見痛苦。但是朵兒想説,遇見了客官何其有幸,暖暖的心意,我們就動力滿滿!客官,我們期待下一次的遇見。
Luyue
Superior Queen Room
Stayed in Jan 2025
Business travelers
204 review
5.0/5
Outstanding
Posted on Feb 14, 2025
We booked a superior king-size bed room, which was spacious and bright, clean and sanitary. The service staff was also very friendly, but the air conditioner was quite noisy and the heating effect was not very good.
Original TextTranslated by Google
Response from Property: The best travel is that you will always encounter unexpected warmth here in Duoer. Among millions of people, you are not a step earlier or later. Duoer is glad to meet you. A thousand miles of spring breeze is not as good as a satisfied smile of yours. We look forward to experiencing more surprises when you come next time.
Wangjian
Superior Queen Room
Stayed in Dec 2024
Travel with friends
9 review
5.0/5
Outstanding
Posted on Jan 31, 2025
The room is nice, clean and tidy. The view from the room is also good. It is quiet at night. The service attitude is very good. It is a very satisfactory stay experience. I will choose to stay again. By the way, the restaurant on the 2nd floor of the hotel is also good. You can try it.
Original TextTranslated by Google
Response from Property: "Dear guest, thank you for choosing to stay at Shanghai Xinzhuang CBD Atour Hotel and sharing your stay experience! It is the highest honor of Atour Hotel to bring you a satisfactory and unforgettable stay experience! Atour Hotel cares most about the guest experience and always provides high-quality service! Give guests on the journey a home where they can relax their souls! Looking forward to your next stay and witnessing Atour Hotel's growth and progress! I wish you a happy life
Guest User
Executive Suite
Stayed in Dec 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Jan 14, 2025
The biggest gain for me from this stay is the pillows and mattresses of Atour: the Deep Sleep Pillow Pro2 paired with the Plante mattress is definitely the biggest reward for the waist, shoulders and neck. I give a thumbs up to Atour, with its excellent products and meticulous hotel services. I will stay at Atour again in the future, and if not, I will stay at Atour occasionally when I return to Beijing to experience their pillows and mattresses.
Original TextTranslated by Google
Response from Property: Dear guest, seeing your sharing really warms my heart. It is said that Atour's service is the most heartwarming, but now I find that your affirmation is N times more heartwarming. Thank you for your generous praise. This will be the biggest motivation for us to move forward. We will continue to keep it up! ~~Remember to come again, drink tea and read books, with Duoer to accompany you
lethest
Superior Queen Room
Stayed in Nov 2024
Couples
34 review
5.0/5
Outstanding
Posted on Dec 28, 2024
1. Parking is in the property parking lot, the entrance and exit are narrow and there are few parking spaces.
2. The floor height is lower than that of ordinary Atour.
3. The breakfast dining area and products are average.
4. There is only one elevator, and the other is dedicated to other catering shops.
5. The suites are quite distinctive.
6. The price is relatively affordable.
7. The location is good and convenient for travel.
Original TextTranslated by Google
Response from Property: The best travel is that you will always encounter unexpected warmth here at Duoer. Among thousands of people, you are not one step earlier or later. Duoer is glad to meet you. A spring breeze is not as good as a satisfied smile from you. We look forward to your next visit to experience more surprises.
Guest User
Executive 2-bed Room
Stayed in Nov 2024
Family
1 review
4.5/5
Great
Posted on Dec 23, 2024
I like the layout of the room, with dry and wet separation, and the tissue box is on the countertop, which is very convenient. There is also a small trash box on the table, which is quite cozy. The room is not too small and quite exquisite. Overall, I am satisfied with it, but parking is not very convenient.
Original TextTranslated by Google
Response from Property: Dear Duoyou, thank you very much for your thoughtful review. It is a pity that I did not receive a five-point review from you this time. Duoer is also very much looking forward to your next stay at Atour. I hope you can give it to you next time. Bring a better experience and get five points of praise ~
Guest User
Superior Queen Room
Stayed in Oct 2024
Business travelers
7 review
5.0/5
Outstanding
Posted on Nov 27, 2024
Atour has now become a must-choice for business trips, not just one of them. Whether in terms of room facilities or service, it is slightly better than other business hotels, and the service is very good. The only inconvenience of this hotel is that the location for taxi parking is relatively inconvenient, but everything else is OK!
Original TextTranslated by Google
Response from Property: Looking back at the other side, the years are still the same, and the smiles are as beautiful as flowers; life is a meeting, or meeting laughter, or meeting tears; or meeting happiness, or meeting pain. But Duoer wants to say, how lucky to meet you, your warm heart, we are full of motivation! Dear, we look forward to meeting you next time.
Guest User
Executive 2-bed Room
Stayed in Oct 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Nov 5, 2024
The room environment is good and the waiter is very enthusiastic
Original TextTranslated by Google
Response from Property: The best travel is that you will always encounter unexpected warmth here at Duoer. Among thousands of people, you are not one step earlier or later. Duoer is glad to meet you. A spring breeze is not as good as a satisfied smile from you. We look forward to your next visit to experience more surprises.
Guest User
Jimu Double Bed Room With Deep Sleep Pillow PRO, Mini Fridge, And Mobile Screen Casting
Stayed in Feb 2025
Other
4 review
5.0/5
Outstanding
Posted on Mar 8, 2025
Check-in time, tea was served, super satisfied 👍 Check-in time, invoice was issued very quickly. Toothbrushes were not enough, the lady also sent them with a robot in time. TV series can also be cast on the screen, satisfied 👍 Before check-in, a text message was sent to remind you to add clothes
Original TextTranslated by Google
Response from Property: Dear guest, seeing your sharing really warms my heart. It is said that Atour's service is the most heartwarming, but now I find that your affirmation is N times more heartwarming. Thank you for your generous praise. This will be the biggest motivation for us to move forward. We will continue to do so! ~~Remember to come again, and have tea and read books with Duoer by your side.