ATOUR X Hotel Shanghai Lujiazui Software Park Lancun Road Subway Station Reviews

Very good hotel. With robot for takeaway deliver. Clean and safe.

The hotel is quite new as staff told me they only opened last sep/oct. But I found it not too well maintained and looks like it’s already over a year old. Sound proofing is quite good in Atour hotels unlike those of Ji Hotel where I stayed in when in Chongqing. I also stayed in Atour new brand Qingju when in CQ. The room there is bigger and has smart system where voice activated lights and music are introduced. Staff here is friendlier and more helpful than those in CQ. I signed up for the gold membership but the price of the next two nights seemed to be same as with silver membership. There are just some minor perks added and was told I had been upgraded. Not sure what kind of extra benefits coz I don’t even see a fridge in the room. Cleanliness wise there are some room for improvement. Hotel is not as near to the airport as I had expected. It took some ¥140+ by taxi from airport although the taxi driver had gone on a wrong lane ending up taking a little longer route. Generally though you shouldn’t have to pay for more than that. If I may suggest that the rooms been added with a hook for hand towel. 2 laundry machines may not be sufficient when the hotel is fully booked. I like that Atour hotels provide antiseptic wet tissues in all their hotels. This is something the foreign chain hotels can improve on, esp those from Marriott. Rooms on Trip.com are generally more expensive than Agoda and despite me being on the diamond rank. Also, trip requires one to prepay. I tried buying flight tickets on trip and despite the flights being listed in Feb on my last trip in Hokkaido, my credit card was charged 3x with yen and even though they refunded the currency charged in yen, there is a huge loss due to exchange losses despite nothing was purchased!!! The currency exchange loss is not something I have to suffer when the site listed the flights but couldn’t issue any yet took the money out of the credit card.

great location near Lancun metro station, which is on Line 4 and 6, many shops near the hotel

Hotel was new and clean, friendly staff and convenient location.

The hotel is very clean and the bedding is very comfortable. For me who is picky about sleep, the pillows and mattresses are of good quality. The hotel is in a good location and the transportation is very convenient

High cost performance, warm service attitude, clean and simple room, good breakfast with tofu pudding, good environment, friendly aunt to help with laundry, interesting robot, invoices are issued quickly and efficiently, convenient transportation, many places to eat, good experience.

Convenient for travel The room is clean and tidy The guys and girls at the front desk are very enthusiastic and the service is great You can order takeout and there are robots to help deliver the food The most important thing is that you can park for free

I booked this hotel while doing business nearby. It was clean and tidy. The front desk helped me and my colleague upgrade our room and also gave us a breakfast. It was highly praised.

The location is very good. I live here and my boss lives opposite. It is close enough to my boss but also a little distance away (doge) The accommodation is comfortable and spacious. In fact, it is enough for my boss to live. The lack of windows in the room may be a disadvantage of this room type, but the clerk also told me before I checked in, so it is not a big problem for me~

The service of Atour Group is great. There are many bicycles around, so I don't have to worry about traveling late. The front desk is very polite and the room is very quiet, which just satisfies me who is afraid of noise!

The service level at the front desk is quite high, the attitude is particularly good, the problems encountered are solved quickly, and the room type is upgraded quickly. The room facilities and equipment are very new, the breakfast is very good, and the transportation is very convenient

The decoration materials of the whole room are not satisfactory, only the curtains and mattresses are really good. The materials used for the decoration of the whole space are too low-grade. The bathroom is too cramped. The reception staff and cleaners are very good. Warm smiles and try their best to do a good job. It's really not easy. Although the breakfast is simple, it is all done with care. The croissants are of good quality and the scallion noodles are also very good.

Modern and simple decoration, the room is not big but very clean and tidy, with all the necessary supplies, especially the bedding is very comfortable. The hotel is not far from the subway entrance and bus station, and it is convenient for travel.

Although the location is at Lancun Road Station, it is not far from the subway station, and there are many restaurants and shopping malls nearby. The hotel is very clean and tidy. 2 packs of disinfectant wipes are thoughtfully provided next to the toilet. The mattress and pillows are very comfortable. Comfortable, there are two choices of pillows, memory foam pillows and ordinary pillows. However, their ordinary pillows are relatively thick and hard compared to the soft and flat pillows in other hotels. Of course, the most comfortable ones are their memory foam pillows, which are soft and hard in thickness. just! The hotel staff are very polite. They always say hello every time they pass by, including the cleaning ladies. Especially the guy who helped us check out was very attentive and polite. After staying for two days, I may have thrown too many paper towels into the toilet and blocked it. As soon as we told the guy at the front desk, he immediately helped arrange for the aunts to take care of it. The aunts quickly came into the room to help us take care of it. They kept smiling throughout the whole process and told us that they were sorry for disturbing us. I really felt very sorry for bothering them! Breakfast is also very good and has more choices!