Heyitai Shanghai Railway Station South Square Branch

Heyitai Shanghai Railway Station South Square Branch Reviews

Heyitai Shanghai Railway Station South Square Branch

Jing'an District, Shanghai, ChinaView Hotel Details
Heyitai Shanghai Railway Station South Square Branch
Heyitai Shanghai Railway Station South Square BranchHeyitai Shanghai Railway Station South Square BranchHeyitai Shanghai Railway Station South Square Branch
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Heyitai Shanghai Railway Station South Square Branch Guest Reviews

4.2/5
174 review
Verified reviews
Location4.2
Amenities4.1
Service4.3
Cleanliness4.1
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All reviews(174)
Positive reviews(163)
Reviews with photos/video(43)
Easy to get around(47)
Convenient location(45)
Clean and tidy(32)
Friendly front desk staff(27)
Close to train station(21)
Great value for money(14)
Classy environment(10)
Many dining options(6)
Negative reviews(11)
Guest User
Special Queen Room
Stayed in Apr 2024
Solo travelers
5 review
3.5/5
Posted on Apr 21, 2024
The location is good, just opposite Shanghai Railway station, with some eating places in the area. The room is old and not exactly clean, especially the toilet. There is a strong lingering cigarette smell in the room, while the toilet stank of sewage and urine. Okay for a night's stay, but there are much better options for this price point in the area.
Response from Property: Thank you very much for choosing us. Perhaps it is fate that allows you and us to have a beautiful encounter. Regarding the hygiene issues you mentioned, we will definitely actively improve our software services and hardware equipment. We will be fully prepared for our next meeting.
Anonymous User
Standard Queen Room
Stayed in May 2024
Solo travelers
3 review
4.0/5
Very Good
Posted on May 3, 2024
Convenient for those needing to be very close to the North train station.
Response from Property: Thank you very much for choosing us. Perhaps it is fate that brings you and us together. Regarding the close problem you mentioned, we will definitely actively improve our software services and hardware equipment. We will be fully prepared for our next meeting.
Guest User
Deluxe 2-bed Room
Stayed in Aug 2024
Family
4 review
5.0/5
Outstanding
Posted on Aug 13, 2024
The hotel is in a great location, with the subway just outside. It is very close to the railway. The hotel environment is good. The front desk receptionist Ms. Liu provided great service. Recommended.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your five-star praise for our hotel. We look forward to seeing you again and wish you a pleasant journey.
Guest User
Standard 2-bed Room
Stayed in Aug 2024
Family
1 review
5.0/5
Outstanding
Posted on Aug 9, 2024
The service attitude of Sister Liu at the front desk is good, the hotel is clean and sanitary, and the subway station is convenient for transportation.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your five-star praise for our hotel. We look forward to seeing you again and wish you a pleasant journey.
hc2311
Special Queen Room
Stayed in Jul 2024
Other
1 review
0.5/5
Posted on Jul 27, 2024
Arriving at the hotel at night, I was really shocked by the cleanliness of the room! There was a lot of water on the floor of the wash basin. When I touched the bedside lightly, I felt a thick layer of dust on my fingers. The floor was even more exaggerated, full of dust and various small garbage, and the hangers were also full of dust. The front desk said that the room was full every day and cleaned every day. I called a security guard to come and see. He said that the floor was that color. I immediately wiped it with a white towel, and the white towel turned black in an instant! Cleanliness is the most basic bottom line of the hotel, right? How can you fool people like this? ! Give 0 points!
Original TextTranslated by Google
Response from Property: Thank you very much for choosing us. Perhaps it is fate that allows you and us to have a beautiful encounter. Regarding the hygiene issues you mentioned, we will definitely actively improve our software services and hardware equipment. Be fully prepared for our next meeting.
Anonymous User
Triple Room
Stayed in Jul 2024
Travel with friends
4 review
3.2/5
Posted on Jul 27, 2024
The hotel is opposite Shanghai railway station, convenient to bus and metro. Good price. Near the hotel there are many eateries. Friendly staff also helped me order food. Every day, water is added. The room has few electrical outlets. I stayed 3 nights and didn't clean the room, just took out the trash, and the bed sheet had stains. The room and toilet smell of cigarettes even though the hotel prohibits smoking.
Original TextTranslated by Google
Response from Property: Thank you very much for choosing us. Perhaps it is fate that allows you and us to have a beautiful encounter. Regarding the hygiene issues you mentioned, we will definitely actively improve our software services and hardware equipment. We will be fully prepared for our next meeting.
Guest User
Standard 2-bed Room
Stayed in Jul 2024
Family
20 review
4.5/5
Great
Posted on Jul 24, 2024
The hotel is very close to Shanghai Station, just opposite the South Square, and it is very convenient to eat around. There is a grilled Meicai sesame cake when you turn right out of the door, which is crispy and delicious. I have a suggestion that the sewer in the bathroom has a serious odor, I hope it can be dealt with.
Original TextTranslated by Google
Response from Property: Thank you very much for choosing us. Perhaps it is fate that allows you and us to have a beautiful encounter. Regarding the hygiene issues you mentioned, we will definitely actively improve our software services and hardware equipment. We will be fully prepared for our next meeting.
Anonymous User
Special Queen Room
Stayed in Jul 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Jul 18, 2024
The room is clean and well-equipped. The front desk staff Xiao Yang provided very good service and was very friendly. It is very convenient to go out to the subway entrance.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your five-star praise for our hotel. We look forward to seeing you again and wish you a pleasant journey.
Guest User
Triple Room
Stayed in Jun 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Jun 22, 2024
The service attitude is very good, especially the front desk Xiao Yang's service is very good, very considerate, very considerate of the guests, very friendly
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your five-star praise for our hotel. We look forward to seeing you again and wish you a pleasant journey.
Anonymous User
Special Queen Room
Stayed in Jun 2024
Other
1 review
5.0/5
Outstanding
Posted on Jun 20, 2024
The bed is very comfortable, the environment is very good, the air is fresh, and Xiao Chang's service attitude is very good😊😊
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your five-star praise for our hotel. We look forward to seeing you again and wish you a pleasant journey.
Guest User
Special Queen Room
Stayed in Jun 2024
Travel with friends
4 review
5.0/5
Outstanding
Posted on Jun 21, 2024
The facilities are complete, the environment is clean and hygienic, there is no odor in the room, the front desk lady is very enthusiastic, and the housekeeper Liu is enthusiastic. He will patiently answer any questions you have.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your five-star praise for our hotel. We look forward to seeing you again and wish you a pleasant journey.
Raven_7
Special Queen Room
Stayed in Jun 2024
Business travelers
7 review
5.0/5
Outstanding
Posted on Jun 6, 2024
I would like to give special praise to Ms. Liu at the front desk for her warm and thoughtful service. The hotel is in a good location, opposite the South Square of the Railway Station, and right outside the subway line 1, Exit 3. Very suitable for daily business travel.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your five-star praise for our hotel. We look forward to seeing you again and wish you a pleasant journey.
Guest User
Deluxe 2-bed Room
Stayed in May 2024
Business travelers
5 review
5.0/5
Outstanding
Posted on May 20, 2024
Convenient transportation, just outside the subway station, there are many places to eat nearby! The front desk lady is very friendly!
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your five-star praise for our hotel. We look forward to seeing you again and wish you a pleasant journey.
Guest User
Special Queen Room
Stayed in May 2024
Other
9 review
5.0/5
Outstanding
Posted on May 14, 2024
The room is in a great location, just across the road from the train station exit, convenient transportation, and the front desk receptionist is warm and polite
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your five-star praise for our hotel. We look forward to seeing you again and wish you a pleasant journey.
Guest User
Standard Queen Room
Stayed in Apr 2024
Other
1 review
1.0/5
Posted on Apr 4, 2024
The room smelled too bad. It smelled like toilet sewerage. The window was a mirror. There was no socket at the bedside. The toothbrushes were disassembled and used by others.
Original TextTranslated by Google
Response from Property: Thank you very much for choosing us. Maybe this is fate, allowing you to have a beautiful encounter with us. In response to the hygiene issues you mentioned, we will definitely actively improve our software services and hardware equipment. Be fully prepared for our next encounter.