Banyueli Hotel Shanghai (Shanghai Lujiazui Oriental Pearl Mall Road Subway Station) Reviews
Banyueli Hotel Shanghai (Shanghai Lujiazui Oriental Pearl Mall Road Subway Station)
4th Floor, Far East Building, 1101 Pudong South Road, Pudong New Area, Shanghai, ChinaView Hotel Details
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Banyueli Hotel Shanghai (Shanghai Lujiazui Oriental Pearl Mall Road Subway Station) Guest Reviews
4.5/5
Good
948 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.5
Service4.5
Cleanliness4.5
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All reviews(948)
Positive reviews(908)
Reviews with photos/video(270)
Easy to get around(145)
Friendly front desk staff(129)
Awesome amenities(92)
Classy environment(84)
Many amenities(62)
Close to metro(57)
Perfect for business trips(14)
Tasty coffee(5)
Negative reviews(40)
Kuziwashe
Standard Queen Room
Stayed in Aug 2024
Family
7 review
4.7/5
Amazing
Posted on Sep 1, 2024
The hotel is located in a good area where a lot of the stuff are under 10km away. The front desk stuff were super nice and helpful as well as the cleaning ladies. One thing they could improve on is making sure the rooms are really wiped down after each guest as there were quite a few stains on the furniture. Also the hotel name on trip.com and the actual name are different that’s something they could fix to avoid confusion from the guests.
Response from Property: Thank you very much for your careful response. We will take your comments seriously and make improvements. You are welcome again and I wish you a happy life!
Anonymous User
3-bedroom And 1-living Room Suite
Stayed in Aug 2024
Travel with friends
1 review
3.5/5
Posted on Aug 22, 2024
The hotel location is near MRT SHANGCHENG and near the mall. The hotel is on the 4th floor. The room quite good not bad but not that clean recommend for traveling with friends with 6 people.
Response from Property: Dear guest: Hello, thank you for staying here and taking the time to share your stay experience with us. We are sorry to bring you a bad experience during your stay. The hotel is constantly developing and the facilities you see will continue to be improved. We welcome you to stay again!
Guest User
Business 2-bed Room
Stayed in Jul 2024
Family
1 review
5.0/5
Outstanding
Posted on Jul 7, 2024
My experience is very pleasant…stuff members are very cooperative mainly XiXi helped us a lot…I am goona visit this hotel again.😁
Vijay Mulani
Executive 2-bed Room
Stayed in Jun 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on Jun 8, 2024
Location is good and near all are popular places also good and supported staff. I’m happy for services.
Response from Property: Dear distinguished guest, thank you very much for your support and affirmation. We will continue to work hard to maintain high-quality service and a clean environment to make your stay more comfortable and enjoyable. At the same time, if you have any suggestions or comments, you are welcome to contact us at any time. We will improve as soon as possible and look forward to your visit again. I wish you a happy life, thank you!
Guest User
3-bedroom And 1-living Room Suite
Stayed in Jun 2024
Family
11 review
2.7/5
Posted on Jun 15, 2024
Nice hotel if you are just looking for a place to sleep , also close to the subway station , less than 200 metres , just a few things to consider before booking this hotel , restaurants in the area shops , plaza , subway , everything close a few minutes before 10 pm and one of the days at the hotel lobby there was a old Chinese men that was very rude towards woman that needed something , I saw a girl asking for a bottle of water and that guy was very rude towards her and the first day my wife requested a extra towel and he was also very unprofessional and rude , we complain to the hotel staff and they told us they had no idea who he was and what was he doing at the hotel but we keep seeing him walking around like he is some kind of supervisor or something but I want also to mention the girls at the lobby are very polite and professional .
Another thing must people get confuse about is hotel entry and try to enter thru a lift that is closed or a building lobby on the same building but that faces the other way , I attach a photo of the real entry
Response from Property: Dear distinguished guest, hello. Xiaoyue is both happy and sad to see your comments. Xiaoyue thanks you for your recognition and praise of the hotel environment. I see that you mentioned in your comment that the man was very rude and impolite. Xiaoyue bows 90 degrees to apologize to you. We are sorry for our improper management and you did not feel the best service here. Xiaoyue hopes that you will let us give you a chance to apologize. We look forward to your visit again. We welcome you to stay again!
Stefan Dinu
Queen Room
Stayed in May 2024
Solo travelers
5 review
4.7/5
Amazing
Posted on May 23, 2024
Lovely room design! I love when the space is used as well as possible, and the location is amazing! Next to subways and surrounded by malls, markets, bars and restaurants.
The views are okay from the room, and the receptionists are nice and easy to talk to, either via Google translate, and directly in English.
There were some small inconveniences, like there is a hood for the stove in the kitchen, but there is no stove... And the fridge might be a bit too big for the room, but I would gladly rent a mini "apartment" like this if it were in my city. I also asked for a wake up call, but the receptionist missed the time, but she apologised for it (I believe) which was nice.
I would gladly return!
6/7
Response from Property: Dear guest: Hello, thank you for staying with us and taking the time to share your experience. We are sorry for the bad experience you had during your stay. The hotel is constantly developing and the facilities you see will continue to improve. We welcome you to stay again!
Lao Liu
Queen Room
Stayed in May 2024
Solo travelers
1 review
4.0/5
Very Good
Posted on May 17, 2024
It's in a commercial area, close to restaurants, shopping centers and services. There are subway exits nearby. The room is not big, but has a washing machine with a dryer. It also has a refrigerator. Both are helpful for travelers.
The problem I found is the wall is thin and talks from nextdoor neighbors can affect sleeping.
Response from Property: Dear guest, thank you for giving us a five-star rating. Your recognition is very encouraging to us. We will continue to provide you with the best service and the most perfect experience. We look forward to seeing you again!
Guest User
Executive 2-bed Room
Stayed in Jul 2024
Business travelers
5 review
1.0/5
Posted on Jul 13, 2024
Very poor service, unfriendly attitude and small living space, dirty toilets! No TV! Cut it short wasted my vacation! #disappointed!!!
Response from Property: Dear guest: Hello, thank you for staying here and taking the time to share your stay experience with us. We are sorry to bring you a bad experience during your stay. The hotel is constantly developing and the facilities you see will continue to be improved. We welcome you to stay again!
Guest User
Business 2-bed Room
Stayed in Jun 2024
Family
3 review
3.5/5
Posted on Jun 17, 2024
We appreciate the hotel for allowing us to change and shorten our stay. They are very kind. For the price, the place will appeal to travellers prioritising location. We feel that the place may not be suitable for the needs of family travellers with young children. The room has many wardrobes space but lacked the walking space and the toilet and bathroom space is very tight. The room windows can see the back of another building with many rubbish dumps.
Response from Property: Dear guest, hello, thank you for staying at Banyueli Hotel. We are sorry that we were not able to give you a perfect stay experience this time. We hope that next time we can continue to provide you with meticulous service and comprehensive facilities to meet all your needs during your stay. We sincerely hope that we can meet you again in the hotel in the near future, so that we can have the opportunity to provide you with more warm and considerate services!
Guest User
2-bedroom And 1-living Room Suite
Stayed in Jun 2024
Family
2 review
3.2/5
Posted on Jul 4, 2024
The room we stay had some bed bugs. We had been bitten many places. It was very bad experience.
Response from Property: Dear guest, we really appreciate you taking the time to provide us with your feedback. We are deeply sorry for the problems you encountered during your stay. Regarding the bed bug problem you reported, we have immediately notified the relevant departments to conduct comprehensive cleaning and disinfection, and will strengthen the monitoring of room cleanliness and sanitation to ensure This type of incident will never happen again. We apologize again for the inconvenience you encountered during your stay and thank you for your understanding and support of our work. We hope to have the opportunity to provide you with better services in the future.
Guest User
Queen Room
Stayed in May 2024
Business travelers
16 review
4.5/5
Great
Posted on May 24, 2024
The perfect location for traveler Who visit Shanghai first time, a lot of Cafe and shops around!
Not always good cleansing but always u can ask to clean ur room better.
Guest User
Queen Room
Stayed in May 2024
Couples
1 review
4.0/5
Very Good
Posted on May 21, 2024
The name of hotel that written on website and the location is not the same. It took us almost 20 mind to find the hotel. The hotel name is “build your live”
The location is quite convenient, near metro, many restaurants, mall and convenient store.
The room is full of amenities. Refrigerator, washing machine, oven, etc.
Response from Property: Dear guest: Hello, thank you for staying here and taking the time to share your stay experience with us. We are sorry to bring you a bad experience during your stay. The hotel is constantly developing and the facilities you see will continue to be improved. We welcome you to stay again!
Guest User
Standard Queen Room
Stayed in May 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Jun 1, 2024
It's good like it
Guest User
Queen Room
Stayed in Sep 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Sep 2, 2024
The hotel is nice and clean. The facilities are complete. It is convenient to wash clothes and dry them. The transportation is convenient. Chen at the front desk is very enthusiastic and the service is very considerate. It is recommended.
Original TextTranslated by Google
Guest User
Executive 2-bed Room
Stayed in Aug 2024
Family
1 review
4.0/5
Very Good
Posted on Sep 6, 2024
The hotel is in a prime location, just a short walk from the subway exit and close to Lujiazui Three-piece Suite. The room is very clean and the sanitation is very careful. I saw the aunt mopping the floor seriously.
The hotel is a half-moon-shaped building. It is very far from the front desk to our room. We can only take the elevator at the front desk to go up and down the stairs, which is a bit tiring.
Ctrip has the right to delay check-out until 14:00, but the hotel stopped using the room card at 12:00 without verification. I can only contact the front desk and take the card to the front desk in person, which is a bit annoying.
The room is very small. Apart from the bed, it is difficult to walk. There is no place to put your feet in the toilet, and the bathroom is also very small. But in a place where every inch of land is precious, it is understandable that it is a little smaller.
Original TextTranslated by Google
Response from Property: Thank you for choosing our hotel and taking the time to share your experience. We will actively improve our hardware for the problems you mentioned. We will be fully prepared for our next meeting. We always strive to create a perfect stay experience for our guests and sincerely invite you to come again.