Hanting Shanghai Railway Station South Square Hotel Guest Reviews
4.8/5
Excellent
868 review
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Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(868)
Positive reviews(857)
Reviews with photos/video(229)
Easy to get around(145)
Convenient location(132)
Classy environment(97)
Friendly front desk staff(91)
Awesome amenities(89)
Close to train station(71)
Delicious breakfast(60)
Large rooms(40)
Negative reviews(11)
Guest User
Superior Double Room
Stayed in Sep 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on Sep 11, 2024
Perfect location for quick day trips and not too far from Nanjing Road. The hotel was very nice and clean. The staff were kind and helpful.
Response from Property: Thank you very much for your wonderful comments! We are delighted to hear that you found our location perfect for quick day trips and not too far from Nanjing Road. We take great pride in maintaining a clean and nice hotel environment for our guests.Our staff is always committed to providing kind and helpful service. Your recognition means a lot to them and will encourage them to continue to do their best.We look forward to welcoming you back again in the future.
Tan
Superior Double Room
Stayed in Jun 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Jul 3, 2024
Location is good, easy to take MRT / Train. Convenient and easy to get food.
Response from Property: Thank you for your kind feedback. We are glad to hear that our location is convenient for you, especially with easy access to the train station, and that you are satisfied with our hotel. We will keep striving to provide even better services and look forward to welcoming you again.
RexSdt
Superior Twin Room
Stayed in Oct 2024
Couples
12 review
4.3/5
Very Good
Posted on Nov 3, 2024
The service is very good, very enthusiastic, and very warm. It happened to be a typhoon, and there was some water dripping from the windowsill. Maybe the renovation master didn't do it well before. The location is at most 200 meters away from the subway station, and the train station is also this distance away, which is quite convenient.
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Response from Property: Dear guests, thank you for your recognition of our service. It is our pursuit to give you a warm experience. We are deeply sorry for the dripping problem on the windowsill and will arrange for inspection and repair immediately. We are glad that the hotel's geographical location can bring you convenience. Welcome to come again next time.
Guest User
Superior Double Room
Stayed in Oct 2024
Other
6 review
5.0/5
Outstanding
Posted on Oct 31, 2024
I haven't stayed at Hanting for a long time. I didn't expect that the facilities, hygiene and service here are similar to those of the Four Seasons. It is very cost-effective and convenient for travel.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your praise! We have been working hard to make every guest feel the cordial and thoughtful service and clean and tidy room environment. Your satisfaction is our greatest gain. We look forward to your visit again!
Laiyifenlaniangao
Superior Double Room
Stayed in Oct 2024
Other
8 review
3.0/5
Posted on Oct 26, 2024
Because I stayed here in February this year, the room rate was more than 200 yuan at that time, which felt very cheap. Compared with the Four Seasons opposite, the cost performance is very high. I also stayed a few more days last time, and it felt pretty good, so I chose here again for the concert this time. The price has become more expensive, 388, but it is not as expensive and small as the hotels around Hongkou, so I still chose here because the experience last time was too good. But this time the experience was very strange. First of all, I had booked in advance and noted that I would reserve a 1.8m bed, and I also called to confirm. As a result, when I arrived at the front desk, I was told that the third floor was being renovated, and there were not enough rooms. There were larger rooms on the sixth floor, otherwise I would have to wait. What I need is new, and I usually choose a hotel that opened within a year. The front desk also clearly said that the new one would be larger than the room on the third floor. I took the card and went upstairs in a hurry, but I found that the room on the sixth floor was not larger than the room on the third floor after I stayed there. First of all, there is a chair on the table, and then it feels not big enough under the TV. I remember that the table on the third floor is on the right side of the bed, so it is much smaller. What are you doing? It's not convenient for two girls to put on makeup and eat takeout. Secondly, the toilet floor is very dirty, with traces of use. Also, the shower head is not tight, and water seeps from the middle. In the morning, there is a noise of unloading on the side, which is quite persistent.
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Response from Property: Dear guest, thank you very much for choosing our hotel again. We sincerely apologize for not satisfying you this time. Regarding the increase in room prices, we will adjust according to market conditions. We are sorry for the price gap you have felt. Regarding the mistakes in room arrangement, we did not meet your requirements for bed type and room size. This is a serious dereliction of duty on our part. We will strengthen communication and coordination between the front desk and the housekeeping department to avoid such problems from happening again. In terms of room hygiene, we have urged the cleaning staff to improve the cleaning quality, and will immediately rectify the situation where the toilet is not cleaned properly. In response to the problem of water leakage in the shower head, maintenance personnel will be arranged immediately to check and repair it. At the same time, we will also communicate with relevant departments about the noise of unloading to minimize the interference with your rest. I hope you can give us a chance to improve. We will work hard to improve the quality of service and look forward to providing you with a satisfactory accommodation experience again in the future.
nita1314
Superior Double Room
Stayed in Oct 2024
Family
5 review
5.0/5
Outstanding
Posted on Oct 25, 2024
Because I had a train early the next morning, I chose Hanting, which is closest to Shanghai Station. The room was very clean, the front desk service was thoughtful and enthusiastic, the breakfast was rich and varied, and the scallion oil noodles were delicious. Because I was in a hurry to catch the train, they also packed breakfast for me to eat on the train. Great 👍🏿
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Response from Property: Hello! Thank you very much for choosing our Hanting Hotel, which is the closest to Shanghai Station. We are honored to know that you have given high praise to the cleanliness of the room, the reception service at the front desk and the breakfast. We have been working hard to provide every guest with a comfortable accommodation environment, thoughtful service and delicious breakfast. We pack breakfast for you in the hope of adding a touch of warmth to your busy journey. We will continue to maintain this quality and look forward to your next visit. I wish you a pleasant journey!
Guest User
Superior Double Room
Stayed in Oct 2024
Travel with friends
4 review
5.0/5
Outstanding
Posted on Oct 14, 2024
The room is very clean and new, and the price/performance ratio is very high. I will come again next time, and there is free laundry. The front desk lady is very enthusiastic and the service is very good.
Original TextTranslated by Google
Response from Property: Thank you very much for your compliments! We are glad that you are satisfied with the cleanliness, brand newness and high cost performance of the room. The free laundry service also brings you convenience. The enthusiastic service of the front desk lady makes your stay experience even better. We look forward to your next visit and will continue to provide you with high-quality services and comfortable accommodation.
Guest User
Superior Twin Room
Stayed in Oct 2024
Travel with friends
12 review
5.0/5
Outstanding
Posted on Oct 8, 2024
The hotel is conveniently located, the rooms are clean and tidy, the decoration style is lively, the facilities are very new and complete, the hotel service is warm and thoughtful, the stay experience is very good, and it is highly recommended to friends who come to Shanghai to play.
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Guest User
Superior Twin Room
Stayed in Oct 2024
Family
4 review
5.0/5
Outstanding
Posted on Oct 7, 2024
The hotel is very close to the railway station. It is only a 200-meter walk to the south entrance of the railway station, which is very convenient. I booked a superior twin room for my parents. The room was large and clean. The sound insulation was also good. When I closed the window, I couldn't hear the noise of the road downstairs. When I checked in, the ladies at the front desk were also very gentle and attentive, with a good attitude. If there were any subsequent questions, they would reply as soon as possible. A very satisfactory stay experience!
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Response from Property: Thank you very much for your detailed review! We are very glad that the location of the hotel can bring great convenience to your parents. The size, hygiene and sound insulation of the superior bed room can satisfy you. We are honored that the warm service and timely response of the front desk staff have also been recognized by you. We will continue to maintain these advantages, continuously improve the service quality and accommodation experience, and look forward to you and your family choosing our hotel again.
Chuipaopaodexiatian
Superior Double Room
Stayed in Sep 2024
Travel with friends
16 review
5.0/5
Outstanding
Posted on Sep 28, 2024
Newly opened, very clean, no smell, the area is satisfactory in Shanghai, booked in advance, the price is right, mainly because it is very close to the train station, subway, taxi are very convenient. I will choose this hotel next time
Original TextTranslated by Google
Response from Property: We are very glad that you are satisfied with our newly opened hotel! We have done a lot of preparation before the opening to ensure that the hotel is clean and odor-free, providing guests with a comfortable stay. We are honored to know that you also approve of the price and location. We have always been committed to providing guests with cost-effective accommodation options, and being close to the railway station and convenient transportation is one of our major advantages. We look forward to you choosing our hotel again when you come to Shanghai next time. We will continue to work hard to provide you with better services. I wish you a happy life and a smooth journey!
Guest User
Superior Twin Room
Stayed in Sep 2024
Travel with friends
13 review
5.0/5
Outstanding
Posted on Sep 25, 2024
Very good, very close to Shanghai Station. I went to see Richie Jen's concert with my sister. The stay was very good and I was very satisfied. I will choose here next time. The sanitation service is very good, praise 👍🏻
Original TextTranslated by Google
Response from Property: We are very happy to hear that you spoke highly of our hotel! We are deeply honored to know that you and your sister enjoyed your stay while watching Ren Xianqi's concert. Our hotel is strategically located, very close to Shanghai Station, which provides great convenience for your travel. At the same time, we have always been committed to providing high-quality services and maintaining a good sanitary environment. Seeing your recognition, our efforts are worth it. We look forward to seeing you again next time. Whether it is for a concert or other travel needs, we will continue to provide you with considerate service and a comfortable accommodation experience. Thank you again for your positive review!
Ruixiaomai
Superior Double Room
Stayed in Sep 2024
Couples
7 review
5.0/5
Outstanding
Posted on Sep 15, 2024
It was a great stay. It is very close to the South Square of Shanghai Railway Station. It takes only three minutes to walk to the station. The subway is also very close. There are many restaurants around. The geographical environment is excellent. The facilities are also impeccable. The hotel is new, the facilities are simple and convenient, and the hygiene details are impeccable. There are not many types of breakfast, but it is delicious. The only drawback is that the room faces the road and is a bit noisy, but the advantages outweigh the disadvantages. If I transfer at Shanghai Station in the future, I will still choose to stay here.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for your detailed evaluation and high recognition of our hotel. We are very happy to bring you a very good stay experience. The hotel is strategically located near the South Square of Shanghai Railway Station and the subway, which is convenient for your travel. For breakfast, we will continue to enrich the variety to better meet the needs of guests. We are deeply sorry for the problem that the room is a bit noisy near the road. We will take active measures, and we are also looking forward to your choosing our hotel again when you transfer at Shanghai Station next time. We will repay your trust with better service and better experience.
Anonymous User
Superior Double Room
Stayed in Sep 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on Sep 15, 2024
The seat is convenient and a good option for traveling alone or on business.
Because I was worried about the noise due to being close to the road, the front desk was very considerate and helped arrange a room on the inside, far away from the road.
Original TextTranslated by Google
Response from Property: Dear guest, hello! We're glad that our hotel's location makes it convenient for you when traveling alone, traveling or on business. At the same time, thank you very much for your recognition of our front desk service. We are well aware of our guests' needs for a quiet environment during their stay, so we will do our best to meet your special requirements. We are glad that our arrangements satisfy you. If you have any travel needs in the future, you are welcome to choose our hotel again and we will continue to provide you with considerate services. All the hotel staff wish you a happy trip and all the best!
Guest User
Superior Twin Room
Stayed in Sep 2024
Family
1 review
5.0/5
Outstanding
Posted on Sep 12, 2024
The room is satisfactory and the service is in place!
The handsome men and beautiful women at the front desk are super nice and enthusiastic
The breakfast is very rich, the ingredients are clean and the taste is good!
There is also a storage service, which is very good in short
As a member of Huazhu Club, I highly recommend it!
Original TextTranslated by Google
Response from Property: Hello! Thank you very much for your high evaluation of our hotel. Your satisfaction is our greatest motivation. We are glad to know that you are satisfied with the room. We have been committed to providing guests with a comfortable and clean accommodation environment, so that you can feel the warmth of home during your journey. At the same time, our front desk team is also very honored to receive your praise. We always greet every guest with a warm and professional service attitude, and strive to provide you with the best service experience. Regarding breakfast, we pay attention to the cleanliness and hygiene of the ingredients, and carefully select each ingredient to ensure that you are provided with delicious meals. We will also continue to work hard to enrich the variety and taste of breakfast to meet the needs of different guests. In addition, our storage service is also to facilitate guests to be more relaxed and comfortable during their travels. If you have other needs during your stay, please feel free to contact us, we will serve you wholeheartedly. Thank you again for your recommendation and support, we look forward to your next visit! I wish you a happy life!
Anonymous User
Superior Double Room
Stayed in Aug 2024
Family
2 review
4.7/5
Amazing
Posted on Aug 27, 2024
The location is OK. It's just a five-minute walk from the South Square of Shanghai Station. Go to the third floor of the Post and Telecommunications Building. On the left is the All Seasons Hotel and on the right is Hanting. The lady at the front desk is very enthusiastic and considerate. She brought toiletries and slippers for the children. The room is quite satisfactory. Because it has just opened, the room still has some decoration smell. You can open the window for ventilation, but there is no refrigerator in the room, which may be a bit inconvenient in summer. The environment is OK, but it is a bit soundproof. There were children talking loudly in the corridor at 11 and 12 o'clock on the night we checked in and the next night. Of course, this cannot be blamed on the hotel. Parents can't do anything about it. Finally, I told the front desk, and the front desk was also very sorry. They also gave a thoughtful little gift before leaving. Overall, the experience is still good. I hope there will be a refrigerator next time.
Original TextTranslated by Google
Response from Property: Hello! Thank you very much for choosing our hotel and giving us your comments. The hotel's location is convenient for you. We apologize for the smell of the room decoration you mentioned. We are currently continuing to strengthen ventilation and other measures to eliminate the smell as soon as possible. We have recorded the fact that there is no refrigerator in the room and will consider it in the subsequent improvement of facilities. For the sound insulation problem, we will also take active measures to improve it and create a quieter and more comfortable living environment for guests. I am sorry for the trouble you caused when you encountered children talking loudly in the corridor during your stay. We will strengthen the reminders to guests, and we also hope that parents can better manage their children and jointly maintain a good accommodation atmosphere. Finally, thank you for your support and understanding of our hotel. We look forward to your visit next time, and hope to bring you a more perfect experience, especially preparing a room with a refrigerator for you.