Jianguo Puyin - Shanghai Lujiazui Software Park Store Reviews

Response from Property: Dear guest, Thank you very much for your favorable review of our hotel. We are glad that you are satisfied with the hotel's new facilities and room features, and appreciate your recognition of the work of concierge Cheng Xun. We understand that you do not have a mobile phone number in China. We are very honored that Cheng Xun can assist you in ordering takeout and provide you with convenience. You mentioned that the hotel is located a little far from the city center, but we are very pleased that your recommendation means recognition for us. We are committed to continuing our efforts to maintain the hotel's appearance, cleanliness and value for money. Thank you again for your support and affirmation, and we look forward to having the opportunity to serve you again in the future! Wish you all the best!

Response from Property: Dear customer,Thank you for choosing our hotel and giving us a positive review. We are delighted that you are satisfied with the novelty, cleanliness, and customer service of our hotel.We have always been committed to providing the best service for every guest, ensuring that your accommodation experience is both comfortable and enjoyable. We are honored to learn that our services meet your expectations.We look forward to the opportunity to serve you again in the future and hope to continue providing you with a pleasant accommodation experience.Wishing you a happy life!

Response from Property: Dear customer,Firstly, we sincerely thank you for choosing our hotel as your accommodation and are pleased to hear that you have enjoyed a pleasant stay overall.Regarding the feedback on the service you mentioned, please accept our sincere apologies. We are always committed to providing excellent customer service, so your feedback is crucial to us. We value every customer review, and it is this feedback that gives us the opportunity to continuously improve and enhance our service level.In order to have a more detailed understanding and solve the problem you are facing, we would like to hear more details. If it is convenient for you, please inform us of the specific incident through private message or customer service contact information, so that we can ensure appropriate training for relevant personnel and avoid similar situations in the future.We look forward to serving you again in the near future and proving our commitment and improvement to service quality.Thank you for your valuable feedback, it is crucial for us to continuously improve and enhance.Wishing you a happy life!

Response from Property: Dear guest, Thank you very much for your positive comments on the facilities and services of our new hotel. We are glad that you are impressed by the hotel facilities, especially the appreciation of the hair dryer. We apologize for the problem of the internal cleanliness of the hair dryer you mentioned. This is obviously an oversight in our maintenance, and we will take immediate measures to ensure that all facilities are cleaned and maintained regularly. We are also glad that you like our free mineral water service. However, we apologize for the inconvenience caused by the air conditioning not being turned on in advance. We will improve our check-in process to ensure that the room has been adjusted to a comfortable temperature before the guest arrives. Your feedback is very valuable to us, and we will work hard to improve to ensure a more perfect accommodation experience for future guests. Thank you again for your feedback, we look forward to the opportunity to serve you again. I wish you a happy life!

Response from Property: Dear guest, first of all, we are very sorry for the problems you encountered during your stay. We are deeply sorry to learn that you and your family arrived at the hotel in anticipation, but were unhappy due to problems with the room status and front desk service. We realize that as a newly opened hotel, we should invest more attention and efforts in environmental management after renovation. We are also working hard to circulate the air and remove odors. The smell is mainly from wooden furniture. The air quality did not meet your needs. We deeply apologize and will work harder to improve it. If your child has allergies due to this, we will provide more information. I feel very sad and hope to recover as soon as possible! Regarding the attitude of the front desk staff and the way they solve problems, this is obviously inconsistent with the service purposes and standards we advocate. We attach great importance to the issues you have reported and will provide serious education and training to relevant employees to ensure that we provide more professional and considerate services in the future. We appreciate your feedback and acceptance of our remedies. We promise to deeply reflect on and improve your unpleasant experience to prevent similar incidents from happening again. Once again, we deeply apologize for the inconvenience you and your family have encountered, and hope to have the opportunity to provide you with better services in the future to make up for this shortcoming. I wish you and your family a happy life and your children grow up healthily.

Response from Property: Dear guest, thank you very much for your positive review of our hotel's new decoration, room environment, use of fitness equipment, washing machine and dryer facilities, and toilet water pressure. We are delighted that you had a pleasant experience during your stay and appreciated the service of our staff. Your positive review is a great encouragement to us. We will continue to work hard to maintain and improve service quality and hope that you will have the same pleasant experience every time you stay. If you plan to visit again during your future travels or need any assistance, please feel free to contact us. We very much look forward to serving you again. Wish you a happy life!

Response from Property: Dear guest, We are very grateful for your choice of staying at our hotel and sincerely apologize for your valuable comments. We are sorry to learn that you had an unpleasant experience in service, which is not in line with our usual service standards. We promise to strictly re-evaluate our service process and strengthen the training of our employees to ensure warm, professional and thoughtful service for all guests. Regarding the room hygiene issue you mentioned, we will immediately feedback to the housekeeping department to ensure thorough cleaning and air quality to avoid inconvenience to future guests. We sincerely hope to have the opportunity to make up for your unpleasant experience and serve you again. If you are willing to give us the opportunity to improve and serve you again, please contact us and we guarantee to provide you with a satisfactory solution. Thank you again for your feedback and look forward to the opportunity to make your next experience more perfect. I wish you a happy life!

Response from Property: Dear guest, thank you very much for your experience and review of our newly opened hotel. We are glad that you were satisfied with the cleanliness of the room, the novelty of the facilities, and the service attitude of the front desk. Your positive review is a great encouragement to us. We attach great importance to the guest's stay experience, so we have put a lot of effort into improving the ventilation and facilities of the room. We are glad that you feel our care and appreciate our service. If you plan to visit again during your future travels or need any assistance, please feel free to contact us. We very much look forward to serving you again. Wish you a happy life!

Response from Property: Dear guest, thank you very much for your recognition of our hotel's room cleanliness, front desk service attitude, facilities, and breakfast and lunch supply. We are delighted that you had a pleasant experience during your stay and appreciated our service team and facilities. Your positive review is a great encouragement to us. We will continue to work hard to maintain and improve service quality and hope that you will have the same pleasant experience every time you stay. If you plan to visit again during your future travels or need any assistance, please feel free to contact us. We very much look forward to serving you again. Wish you a happy life!

Response from Property: Dear guests: Hello! Thank you for your positive review. We will continue to improve our service levels and look forward to your visit again.

Response from Property: Dear guest, thank you very much for your high evaluation of our hotel's rooms, location and accessibility. We are delighted that you were satisfied with the novelty of the room, its location on the first floor and its proximity to the subway. Your positive review is a great encouragement to us. We will continue to work hard to maintain and improve service quality and hope that you will have the same pleasant experience every time you stay. If you plan to visit again during your future travels or need any assistance, please feel free to contact us. Wish you a happy life!

Response from Property: Dear guest, Thank you very much for your detailed and positive comments. We are glad that you enjoyed your stay in the hotel. Your comments about being able to enjoy dinner and chat with your family outside in the evening and feeling the cool environment immediately after returning to the room are very important feedback to us and we are very happy that you are satisfied with it. We are very pleased to know that you also like our Chinese-style gym and convenient laundry facilities. We hope to provide guests with complete facilities to make your stay in the hotel more convenient and comfortable. Your affirmation of breakfast is also an encouragement to our catering team. We are committed to providing a rich and diverse breakfast option to ensure that every guest can enjoy a good morning time. If you plan to visit again in the future or have any special needs, please feel free to contact us. We look forward to providing you with the same high-quality accommodation experience again. I wish you a happy life! Best wishes,

Response from Property: Dear guest, Thank you very much for choosing our hotel and giving such a high evaluation. We are glad to know that you are satisfied with the new Chinese style, clean environment, reasonable layout, comfortable bedding and breakfast variety of our hotel. Our smart hotel has been committed to providing guests with a modern, convenient and comfortable accommodation experience. The design of the new Chinese style is also what we hope to bring to guests. A combination of classical and modern beauty. At the same time, we also pay attention to the cleanliness of the environment and the rationality of the layout, and strive to create a quiet and elegant holiday space for guests. Our bedding selection is also carefully selected to ensure that guests can have a comfortable sleeping experience. The diversity of breakfast varieties is also the direction we strive to meet the tastes of different guests. The excellent window view and location are also a major feature of our hotel. I hope that every guest staying here can enjoy a good time here. Thank you again for your recommendation, which is a great encouragement and support for us. We look forward to welcoming you again in the near future and hope to continue to provide you with quality services. If you have any other needs or suggestions in the future, please feel free to contact us. Thank you again for your support and trust, and wish you a happy life!